Very pleased with room which was spacious, clean and afforded good views from the balcony's. The bonus of the junior suite meant we had a very large comfortable bed and the double bathroom had an excellent shower which was much appreciated after a full day of exploring the surrounding area. The breakfast was really good with plenty of choice to suit all tastes.

We thought the menu's in the bar area and restaurant had a very limited selection which is why we mainly used other eateries which was okay as our rate was bed & breakfast only. Also car parking outside the property was a lottery and charging 15 Euros for an overnight stay in the hotel car park seemed excessive to us.

"Our superior room with a view was excellent—very spacious and impeccably clean, with a view of Durango. The hotel is conveniently located near a charming street that leads to the historic city center of Durango. While Durango itself is small, it boasts some beautiful historical buildings, pleasant squares with nice bars and restaurants, and a lot of atmosphere. The breakfast at the hotel was simply outstanding, offering a wide variety of options: classic pastries, Spanish elements, healthy foods, and fresh fruit. The hotel also has a nice restaurant for lunch or dinner. The staff was exceptional: friendly and proactive. The swimming pool was quiet enough during our stay to enjoy it. The wellness and fitness areas are very well equipped. For cyclists who want to enjoy the fantastic routes in the Pays Basque, the hotel also provides a room to store your bike safely, with easy access. We had a dream vacation."

Nothing could have been better.

Location cause it’s close to our office, clean and staffs was very welcoming and friendly

No wide selection of drinks in the so called bar (only gin and beer) and food are on high prices compared to the nearby restaurants

I stayed one night as I was traveling for work. The hotel is absolutely beautiful and charming. The room was elegant and perfectly clean. It also a bidet and toothbrush and toothpaste was provided, very useful since I had forgotten mine. The food in the restaurant is exceptional. There is a garage to park the car, although it is not included in the room price.

The room was very warm, I had to turn off the radiators, open the window and turn the A/C on to make it liveable. It would have been nice if slippers were provided.

The hotel was in a perfect location for us as we had come off the ferry in bilbao with a small trailer and the hotel had parking. We easily were able to travel I to bilbao on train. The hotel itself is beautifully decorated. The room was comfortable and clean, though no tea/coffee facility there. The staff were very helpful and friendly. It is in a quiet location but easy to dander into town for some pintxos and beer! Lovely stay. Thank you.

Nothing.

It's a beautiful hotel with a very kind, helpful staff. The hotel is kept spotless. The hotel has a calm, relaxing air about it. The rooms are comfortable and quiet, but eye somewhat outdated.

I found the location Durango itself somewhat disappointing. But you can start out nice walks through the nature around it or take the train towards Bilbao (less than 30 min). If you have a car, then you can explore the fantastic coast line or other cities like Guernica.

Lovely hotel - we had the suite with a balcony. The room was excellent with bath & shower. 2 TVs . Cleaned daily.

A wedding occurred on both days of the weekend & the restaurant staff struggled to accommodate the regular guests & serve the guests of the wedding- the restaurant didn’t open until 8pm. They needed more staff on. They were working so hard.

Staff very good and helpful. Property location a bit difficult to find without satnav. Local area interesting to walk round--old and picturesque.

Disability access not very good. Restaurant menu choice could be a little better. Handrails by stairs and steps should be placed, or better placed because reception requires going up quite a few sets of stairs to gain access, until entry to parking underneath the hotel is set up so that the lifts can be used

Pool & outdoor area lovely; free on street parking; clean comfortable rooms; we used the spa on a grey day & it was a real treat; efficient reception staff; Durango the town was a lovely surprise, we enjoyed exploring it.

Whilst the hotel had a bar, we found it v difficult to get service in afternoon / evening as staff were occupied with restaurant diners & paid little attention to residents. We thought the nearby natural park might offer walking but found very little, despite driving into mountains.

It is a beautiful hotel. The gym (especially outdoors space) was amazing!

It is not mentioned in the description that the gym is at an extra cost of 5 eur per person. Also, it says that they have parking, but it was fully occupied so we had to spend 25mins driving around the hotel to find a parking space on the street.