Value for money. The king Suite is outstanding with the pool and literally on the beach. Great breakfast - love omelette lady! Fabulous staff Really safe and secure. Location - walk up and down the beach and meet the locals who are so chatty and friendly. We had a fabulous time and especially with Modou Tours as our guide around this beautiful country. So reasonably priced and will tailor drives and trips to what you like! +2207228955 Massive bed with nets and aircon. Seating area is amazing to sit and watch the beach and sea when raining. Otherwise we spent most of our time on our outside space taking in the beach, sea, trees and breeze!

There is no door on the bathroom! This needs to be flagged as those not familiar around each other will struggle! We managed by announcing toilet time lol and the other went out but even that can be embarrassing when new around someone! So that is flag. WiFi is intermittent. Not unusual but be warned. We had WiFi daily with a couple of hrs out then nothing for the last 48 hrs. Didn't bother us but might affect some.

The food was quite good, especially the Lady Fish. I liked my room B3. Very functional and overlooking the beach.

The front office staff was colluding with the cab driver to rip us off on the fare to the airport. Instead of $25 for the cab, they tried to charge $25 for each of the 4 of us riding in the cab. That spoilt an otherwise decent experience. Also, upon check-in, the room I was given was under repair, and it took quite a while for the replacement.

The staff happy, friendly, entertainment every night. Food presented well.

Room needed some love, our pool was cold, same menu every night. Would have been good to have a couple of themed nights a week. If you are on three meals a day, it gets boring choosing from the same menu. Could have a buffet at lunch and the menu in the evening

Balafon is a nice hotel part of a locally run chain. The pool is nice and the beach is perfect. The cook is doing a great job and the staff is friendly (with one exception). The rooms are spacious and nicely equipped. I like sitting in front of the room in the small garden which comes with it.

The cashier during dinner does not understand the concept of "clients first". He decided to depart from his duty station for a long time and seemed surprised that I had left after having waited too long. It is to be reiterated that all other staff at Balafon are extremely kind and accommodating ensuring their clients' well-being.

Nice and comfortable layout. Breakfast was nice.

No bathroom door or screen.

The resort is beautiful built with large clean rooms close to the beach and around the pools. The restaurant/bar is great and serves good food with entertainment in the evening. The staff is extremely professional and always happy to help. The location is great. You don’t need to go miles away for the beaches, restaurants, the shopping centre and other places of attraction. There is a water sports company called ‘Kinteh Water Sports’ close to the hotel private beach. The activities provided are jet skiing, the quad biking, canoeing, surfboarding, use the water paddlers. It is affordable and the owner is very helpful, patient, knowledgeable and friendly. You only have to walk along the beach on the left side to see it located outside a bar/restaurant called ‘Pocoloco’. ‘Pocoloco’ is also a great place for drinks and entertainment. You can also ride horses along the beach with the locals. The monkey park is also located 5 minutes away which is worth the visit! The locals are extremely friendly and always happy to help. Most of them are hustlers and will approach you to support their businesses.

Our shower did not have enough pressure so it would take a little longer to shower but we reported it to the housekeeping Manager and he got that fixed.

The environment was very warming. The customer service from all staff was on point. The security was also first class. The birthday theme was wonderful and a lovely surprise, very talented staff.

The breakfast option for vegans or vegetarian could have more variety, otherwise food was great.

We liked everything about our stay at this hotel, the staff, the location and the ambiance. Room was spacious with all that we needed available. We only had breakfast included in our package but found a wide selection of hot and cold items which set us up perfectly for our day ahead. There's a feeling of safety as its very secure and its a fabulous place to stay.

Some of the tea cups were cracked/chipped which could harbour bacteria. There are plenty however in perfect condition. Crockery could do with replenishing. There's a small area on the shower floor beneath the panel that could benefit from a harder scrub as it appeared slightly grubby and discoloured. This was not a big issue however just an observation.

Private pool was beautiful. We were worried about staying here because of the medium reviews, but the food was the best we had in The Gambia. -Brilliant entertainment -Very very good location (walking distance from main bars, restaurants and monkey park) -Very clean rooms and pool although the rooms are quite dated, musty and mouldy.

The rooms are massive but quite damp. Nothing particularly special about the rooms but they are huge! Staff at reception are very unfriendly and unwilling to help with anything including excursions.

Very comfortable and the staff are very nice and accommodating.

Nothing. I like everything except that sometimes I think the communication from management is lagging. There were instance were we had to go for the same thing several times for clarification, which could have been avoided if communication was effective enough.