I recently had the pleasure of staying at Four Points by Sheraton Sonmarg, and I cannot praise the staff enough. From the moment I arrived, I was greeted with warmth and professionalism. The team went above and beyond to ensure my stay was comfortable and enjoyable. Every request I made was met with promptness and a genuine willingness to help. Whether it was providing local insights or accommodating special requests, the staff’s respectful and courteous demeanor truly stood out. It was clear that they were dedicated to making every guest feel valued and cared for. The hotel itself is beautifully situated, but it’s the exceptional service that makes it memorable. I highly recommend Four Points by Sheraton Sonmarg for anyone seeking a relaxing getaway.

We had booked 7 rooms for our family's stay. I liked that the bathroom floor was heated in some of the rooms. The staff were friendly and were quick to fix a broken door handle within 20 minutes of complaint. The scenery is absolutely stunning from the rooms with mountain view. The desert spread was good compared to the main course. The soups were also good. But main course was spicy to taste.

The hot or on the spot prepared food could have been better for breakfast, especially in the cold weather. The service was a little slow at the restaurant. The heaters in some rooms did not work as well.

all good

variety of food was less

We like everything about property right from entry to exit..the staff is very cooperative all r happy faces..front desk Aarif Bhat,Shakir Hussain,Danish fayaz,security-Aasiq,S waheed-Ip..food was awesome Gawhar restaurant executive has guided us very well for food items ..chefs manish n wassem has very amazing taste of food..hotel is very clean n neat..toilets were hygienic n clean bed we very comfy..overall our stay was best had best time and lovely memories 😇

View from room

Location was amazing , hotel rooms and vibe was really good with great views and helpful staff

Resturant was average , food choice limited and not that great in terms of taste and flavour , lacking some flavour especially salt . Bathroom sink was leaking , fan provided was dusty , house keeping was not the best , hard to get areas were dirty with dust . Would still visit again if I went to same location

We had the suite n it had the most gorgeous views of the mountains; couldn’t get enough of it. It truly looks like a place straight out of the mountains. The food was excellent- special thanks to chef Manish for making excellent care n great hospitality. The staff at the restaurant were super friendly! Made every meal special

The cleanliness needs to be improved. For a new place it isn’t clean!

Location is very good as it’s walking distance to activities. Staff is very helpful. Breakfast has great options. The only missing thing is infrastructure considering it an international chain, I have expected a bit better but overall we had an amazing stay with Mountain View from balcony.

Well located with good views of the mountains. Good breakfast and service. We availed of dinner which was perfectly acceptable. Both Nitesh and Aarif were very helpful at reception and so were the 2 people at the restaurant.

There were some issues with the plumbing in the bathroom but it was sorted by the staff..

Amazing location with courteous staff . Good food with good views . Staff was exceptionally good and Saleem was excellent among them . I would say this is the best property in Sonmarg .

Nothing

Staff were very friendly Danish and Chef Manish were very kind and helpful.

I had to inform the staff about bed sheets and towels being stained as I checked in. The TV Screen has lines and I couldn’t use it.