Staff were excellent. Location great overlooking sea but by hospital so buses to everywhere (including airport) easy walk to town/ferry port if buses not your thing. Good food in restaurant had an early start which the staff helped with. Enormous smart tv and coffee machine

I think I had the worst room with view of a wall and so far from reception the WiFi wasn’t effective. No uplifting decor old photos and empty shelves on the common parts made me feel it was a bit expensive for this (but I think a better room would have avoided these gripes)

Breakfast was served in the sea-side restaurant. Coffee/Tea was served freshly brewed and free for extra. Hot breakfast (Full Scottish Breakfast) was served on your preferred order and good value. I especially would like to mention is a quality of Croissants and cold food (ham, boiled eggs, tomatoes) served at the buffet counter, which was really good and we very much enjoyed! Breakfast of the Lerwick Hotel is recommendable!

Facility was slightly dated but the bedding/towels were nicely provided. My friend found the cleanest of the bathroom was a bit poor.

Breakfast, Location, view, staff, Heated towels, Room service

Shower access hard to get into (no hold bars) and operate the flow and the temperature control. Door key hard to lock and unlock. Towel rack heater too close to toilet causing burn when touched if not covered by a towel. Dinner meal having limited selections that did not change during week.

Room was spacious, clean and comfortable (if a little dated) I was very lucky and got an upgrade from a single to a family room. Shower was amazing and the bed was very comfortable. Had a great sleep lovely and quiet. Breakfast was superb and the staff were fantastic and very attentive. Had lunch and dinner there as well and I couldn’t fault it at all

Overall very happy with my stay but the decor is a bit dated in the rooms but as my bathroom was very modern and stylish I think they are going through an upgrade process

Breakfast Good View Good - unfortunately the weather wasnt! Room good on the whole but we noticed a few things - the radiator was positioned too near the toilet. Whilst the radiator was good for keeping the towels warm I was bothered about sitting on the loo without burning myself! Think the format for the bathroom was badly thought out!

The staff were all exceptional. The location is very good with beautiful views of the bay from rooms window. The restaurant serves very good food and I recommend the fish and chips.

The rates were high for the quality we received. However, there is not much choice in Lerwick.

The Hotel had a friendly, relaxed feel to it. Our room was very clean, spacious with a wonderful view that I had requested. Staff extremely helpful and friendly. Food in restaurant was delicious with excellent service. The included breakfast was also great, the only place in Scotland over a few weeks where I was offered kippers in the breakfast menu, they were truly delicious!

We only booked one night not longer !

We had just come off the ferry from Aberdeen and was able to get into our room earlier than expected and the room was amazing with great views and the staff were lovely! The food was good and we had a pleasant stay before moving on to Fetlar.

nothing

food freshly cooked large portion. staff couldn't be more helpful bus stops outside people were friendly town was immaculate

rooms could be a little brighter

The hotel staff were so friendly and accommodating. The hotel was very clean and in a great location.

There wasn't a great selection of hot breakfast items for vegetarians which could be expanded. The rooms were a bit dated but did have everything you needed