I love that it’s a historical building. They’ve kept the vibe to walking back in time with some of it being more modern such an air conditioner and they’ve painted and bedding. Pillows are pretty good considering I usually bring my own pillow from home. Front to easy to talk and directions plus offer things to do and where to eat. Rooms were spotless. The I booked this time and the other room is stayed in prior to this stay and it was almost identical. Did I mention the size of the room! I was very comfortable staying there and will be booking an stay soon

Small bath tub. Also, not easy to find parking when checking in. I think if the hotel would reimburse for parking such 30 min parking fee to a guest and met the guest know which parking lot they should park in. I think it would make an easier process for checking in and for finding parking on that street that is difficult to find at the best of times.

The rooms were clean and the decor nice. Liked the sitting areas on each floor. I was on the third floor so didn’t hear much outside noise. There is always an attendant at the front and the door is locked after 10. The location is close to the Quay, shopping and the skytrain station.

There is really nothing that the hotel could do to fix the negatives. There is no hotel parking. There is public parking across the street. There was noise from the bar in the hotel and some questionable characters hanging around outside. The upside was the police station was behind the hotel.

This hotel is located right at Columbia Station which made travelling into Vancouver to catch our cruise so easy. The staff were excellent and very helpful and there is a pub adjoining the hotel where you can get a decent meal and drink. Our room was great, comfortable roomy and had everything we needed and despite being so close to the train station, it was quiet.

The neighbourhood is a bit dingy and breakfast options are not that close.

the male receptionist that worked afternoons/evenings was so lovely and very helpful with directions and recommendations. The room was clean and comfortable. a little bit dated in terms of decor but nothing was wrong with the room. Handy to have vending machines and a water dispenser on the 2nd floor. the lady in the bar/restaurant next door called tracey was really nice, nothing was too much trouble and she provided great service, The pizza was very tasty! the location was perfect, right next to the skytrain and a shop.

the room was a little dated in terms of decor

Clean and comfortable with good service and amenities. Located near station, convenience store and good food. Ride easily to downtown or Metrotown, walk or ride to New Westminster station for groceries, pharmacy and other daily needs.

The lobby often smelled heavily of marijuana and there were occasional disruptive sounds from the street after closing time for the bar downstairs.

Bed was very comfortable. Despite being an older hotel and showing a little wear, I was pleasantly surprised at how extremely clean and tidy everything was. Staff was very kind and pleasant. Many shops and cafes within 5 or 10 minutes, also close to Royal Columbian Hospital, which was my reason for going. Excellent value for the price!

The paid parking was across the street behind another building, but I understand space is limited in the area

My room was on the third floor facing the river, lovely view. I liked the location and walking to shops and restaurants. Friendly staff, good sized room, and the bar fridge and coffee maker in the room were added bonuses.

The location was noisy at night from the LRT and freight trains, street folk, cars . A suggestion would be to have better sound-proofing insulation around the window mount A/C unit.

The decor, privacy, and general ambience rounded out to a very comforting, reliable & repeatable experience. Especially loved the old-school heavy keys for room entry! Decently close proximity to entertainment.

Our window looked onto the skytrain station which required closed blinds in the evening & did not make for a great view. Was required to go down to reception to ask for ice cubes instead of easy access through an ice box on our floor

Location. What a cool city new west is.

Was a bit too cold and I cranked the heat and didn't have extra blankets in the room. Yes I could have called down, but maybe an extra in the room during winter would be better. Noise form the skytrain was a little annoying but I sleep like the dead so it was ok. Also no microwave like the pics showed in my room. Wasted some food I planned on heating up.

Located conveniently next to the Columbia Metro Station. Helpful and courteous staff. We arrived at midnight and were very pleasantly surprised the next morning to discover we were a block from the Fraser River.

This is an old hotel (historic!) and the carpet in the room was due for replacement, but the delightful sitting rooms on our floor more than made up for it.