The buffet food was amazing. Great variety, very tasty, definitely worth taking breakfast and dinner. We also booked various spa sessions - they were ok. The location is fabulous, just across the main park. That and the food made this place appealing. The rooms also seem to have been redone, and were really beautiful. The duvet seemed also new, and the pillows were fabulous

The elevator had sometimes issues which was a problem for my mom. We were only on the first floor so it was manageable, but can be a problem if you're higher up. The spa sessions were ok. The massage was subpar - wouldn't book it in house again. There is also a nice daily program of activities offered for free like yoga and hiking. But it is in one of the other hotels owned by OREA and you have to walk like 15 minutes to get there - which is a bummer if it rains like it did during our stay.

The reception staff was exceptionally friendly and so was the restaurant staff. The breakfast was excellent. The room was a little shabby but the bathroom was clean and the bed was comfy, very clean and with a brand new blanket and linen.

When waiting for elevator, I heard cleaning staff in front of elevator speaking not very nicely (to be polite) about other clients. That should not be happening in front of hotel guests. (Therefore I did not give the highest rating to the staff.) Personally however, I had no issue with any of the staff.

We had a big, clean suite. 2 separate rooms, a living area, a toilet and a bathroom (shower and bathtub). The breakfast is excellent. Fresh fruits and vegetables, a great variation of meats, cheese and cereal. The coffee is great and you have the option to have it made by their barista or by a coffee machine (either way great).

We paid extra to have the option of paying at the property and had an unpleasant surprise when, at the end of our stay, we were told an even higher price than the one given by booking (and we were aware of the city tax). I guess you’ll be better of paying before hand, at the time of booking.

The location is great in the middle of town. The room we had was of great size and a vary nice layout. English was minimal, but that is the whole town, nothing to complain about that. The hotel is very child friendly, but the play area they have is for toddlers, not for children over 5. I would highly recommend this hotel.

The main thing I did not like was we had a double and a single bed, but they were not comfortable. They both felt very soft, and that made our sleep a little difficult.

A very warm welcome on arrival, the room was exceptionally clean and comfortable. The pool was quite small but I wasn't expecting an Olympic sized pool so not an issue but the changing facilities were clean and well presented. The hotels location to the tourist attractions was good, all within walking distance. In the hotel adjacent to the main reception we found a useful map with QR codes that suggested some lovely hikes through the local area, we followed a couple of these routes and had an awesome hike on day 1 followed by a lovely run on day 2 hunting the local springs, some that tased quite good, some that didn't 😁 We didn't have an evening meal but the breakfast buffet gave a good selection of breakfast items which were all very tasty and plentiful, there was a good choice of beverages including Champagne if you like to start with a swift drink early in the day. Parking is quite difficult outside or adjacent to the hotel but a handy car park around a 5 minute walk away was easy to find, secure and very reasonably priced at around £8 for a 24 hour period so I would recommend parking here as suggested by the hotel.

Leaving at the end of our stay, I really liked this place.

The location is really good! The staff at reception was super friendly and always ready to help us. We traveled with little kids and they've had a very nice playroom and entertaining.

Small bathrooms for the family rooms, but I understood the history of the building and I know they've did their best to find solutions. Also was a minus for us the swimming pool rule for kids that were allowed there until 18:00 o'clock, it would have been prefect at least 19:00 o'clock and go with then directly to dinner at 19:30.

Had a lovely old fashioned single room with plenty of space at a very good price. The reception staff were very friendly. There was quite a large choice at the dinner & breakfast buffet, ok for a vegetarian.

Ordering drinks to go with meal at dinner took a while, the process is not clear. And you have to pay for water. The spa area was rather small & cosy, could only fit 2 in a steam room. The jets in the pool weren’t working.

The breakfast was very good. Also the buffet dinner was very good. The room was big and O.K. About the spa: The Roman Bath and the Sauna was O.K.

In the hotel information is not written that you need to ask the staff to operate the hydroterapy water in the pool. It must be operate in all the time that the spa is open. About the spa: in the hotel there is a pool of 6x4 meters with hydroterapy water. We find that the hydroterapy is not working, and you need to ask the staff to operate it.

The room was big enough. The bed could be better. I would prefer to stay in a room without carpet floor. The staff was great. We received very good advices for nearby restaurants. The Russian speaking receptionist gave us a lot of information about food, spa etc. The breakfast was magnificent. The dinner was decent, not more.

Excellent location, wonderfull breakfast and friendly staff. Hotel condition is good. Guests were well behaved.

Parking in the area is doable, but not necessarely right next to the hotel (except drop on/ drop off). The rooms lack AC, it was quite warm during the day - not an issue for us as we spent the time out, but for peoples used to AC it may be a missing amenity.