The staff were mostly friendly and where this was not the case it was due to language barriers or them being overworked/short staffed. Special shout out to the bartender who seemed to be working every day from morning to late at night in various roles and yet went out of his way to be helpful. Location is excellent and rooms of a decent size. The goodbye gift a lovely touch - thank you.

We booked this property due to the swimming pool. It really is far too small to be of any use. Even more concerning is that the entire wellness area is completely unchecked. There were a lot of elderly guests and should one of them slip on the very slippy tiles or faint in the sauna - they could be there for a while. In reality the areas are far to busy for them to go unnoticed. The behaviour of some guests in these areas was Also concerning ( taking photos, running around screeching) and due to lack or rules and supervision, completely unchallenged. Altogether the wellness area stressed me out. Breakfast was plentiful but the quality disappointing- tinned fruit salad rather than fresh, diluted juice concentrate etc.

Everything was great. We were given a beautiful cozy room that was even better compared to the room I had booked! My special request had been heard and we got a room with a huge (!) bath tube for two that was amazing!)) The food was excellent - tasty dinner and breakfast with a great variety of choice! The stuff was helpful and nice! We also got a little present while checking-out that was unexpected and sweet)))

I booked this hotel for my family, who were visiting, so this is based on what they told me. The hotel was comfortable, very central in Marianske Lazne, but quiet and peaceful. The breakfast was excellent, and with a wide choice of food. The price was reasonable, quite high for the Czech Republic, but relatively low for visitors from western Europe. There is a good swimming pool and various procedures are available as well. My family didn't use these, but another friend who stayed there did and was very complimentary.

Everything was fine.

The Hotel was absolutely clean and the access to SPA included is a wonderful addition. To mention also the beautiful breakfast served at the 2 restaurants available in the hotel. Absolutely fantastic service and atmosphere. Completely suggested a visit.

The hotel has a indoor parking spot but unfortunately the space is not very well dimensioned. Too less space for a medium car.

The hotel is beautiful. Really nice loung with a bar, two restaurants, spa and pool and large well equipped rooms. The breakfast was really amazing. Each morning it changes slightly, but every time we were pleasantly surprised by the quality and variety. The hotel is on a hill overlooking the main street, and everything in town is a short walk away.

Very friendly staff, the location is great, the wellness facilities very comfortable and clean as well. Big and comfortable rooms. The breakfast was fine.

For the spa you have to bring your towel from the bedroom or ask for a thin cotton towel (more like a sheet) in the spa reception, which makes it very inconvenient for example if you need a fresh towel while in the sauna, steam bath or pool.

Staff was very friendly and helpful. Everything in the hotel was new and clean. In the room there were enough towels for everything. Spa facilities were quite nice especially the pool area was really beautiful. Breakfast also had a lot of options. It was really an enjoyable stay.

Dinner ends a little early so we had to rush a bit. It could be extended. Check-in is at 3 PM that could also be a bit earlier.

Every staff member was very friendly and ready to help or explain. Spa facilities are excellent; however if you are interested in anything specific I'd suggest to book it in advance. Food in both restaurants meets every expectation. It is definitely a great option for a relaxed stay, highly recommended.

It is not, that I did not like, just a wish: I would like to have several types of pillows)

Everything was excellent. They even prepare a personal welcoming note to your room writing your name and surname. What a nice gesture. The facilities, wellness area, sauna, breakfast, dinner, cocktails, and bar at the reception.... are all exceptional. The bed was comfortable and enormous. The bathroom was so clean. Wifi works perfectly. I just had a city escape and was highly satisfied. The pool area was sterilised and the sauna was as well. I am just sad that I could not book a massage because it was already fully booked. The price for dinner and cocktails at the bar are not pricy at all compared to Prague prices.

Reception guys are very friendly but need to work more efficiently. I had to wait half an hour for just check out :) That's it: :)

Good value. Excellent breakfast and comfy beds. Perfect escape for a wintry weekend. Nice walks in and around town. Nice spa/sauna. Could be too small when hotel full

Few restaurants open off season. Parts of town are a bit rundown.