The property is well taken care of, i had a very well stay there. The staff were very nice and made you feel very welcomed. Even when I entered the room for the first time the staff introduced us first about the room. So we felt taken care of. Moreover the room provided us with long sofa and 2 chairs so we had enough space chill (we stayed in other hotel in nai harn too, and they only provided a sofa for one person). The view of the balcony is very mesmerizing and scenic and i appreciated the long sofa on the balcony as well as the fan. Made it enjoyable to chill at the balcony. The AC i think is not well located. The AC fan could be quite noisy and the fan blew right on to our head. But we can tackle it by closing the curtain by the bed

The location is not so nice as the hotel is located in a hilly topography. But that explains the great view we obtained. But it didnt make us remote enough if we want to reach the pool or the lobby. We had to use a buggy car to go down to the lobby. Even though the hotel might be very close to nai harn beach, but the amount of stairs and walking we had to go through to reach the lobby is quite far. But they offer a buggy car too if we want to be picked up from our room to the lobby.

Problems were dealt with extremely swiftly. The weekly night market was a fun difference. Facilities were very nice.

We had an excellent stay, the enthusiastic and excessive whistling for each point in a casual pool volleyball session would probably be the only gripe 🫢

Clean, spacious rooms, nice pool.

Location was too far from the attractions and the property is on a very steep hill which makes going to the room challenging. Have to wait for a buggy to take you or you have to climb many stairs and use 2 elevators.

Sunsuri is one of the best hotels we've ever been to. Everything was great starting from the people working there to facilities, rooms and nature. The hotel is beautiful, the desire to take pictures is constant. The room in 5th building, almost the highest one - is great, has 3 big beds, amazing bathroom and huge balcony - enough space for 3 people. The short track to the lobby is nice + you can order transfer to/from the lobby anytime and the drivers are very friendly!! The pools are nice with a few fun activities - water slide and diving platform. And a few words about staff and service overall: They can always find a compromise, they're very friendly and attentive. Our friend had a stomachache and we called a room service to try to order some plain chicken soup (it wasn't in the menu) - and the chef was very concerned, he immediately agreed to cook this soup. It was incredibly cute!! We are very thankful! On the weekend there was a party for tourism managers, so the pool zone was very crowded by people, and we asked the manager what should we do and where should we relax? He immediately found a solution, moreover offered free bracelets for food and drinks. The attentiveness and care are amazing

Nothing

Love the beds, so comfortable. The location is excellent. Great view and the kids love the pool. I love the gym. And everyone loved the breakfast buffet. The staff are lovely and friendly. Easy walking distance to the beach and shops.

We were hoping for the bathtub in our room. For the price, we should have been able to take the better quality rooms. The hotel was not full. And as repeat customers (we live in Thailand full time and I always book two adjoining rooms), I think they should have given us the family rooms with bathtub.

The pool is the biggest reason for coming back 3 times in a row. So big and well maintained. Very safe for children and quite convenient for parents. The staff is very friendly and make an effort to make you feel at home. The recreation team was exceptional. Mr. Keay and his team took great effort with giving Muay Thai lessons and games around the play room. The gym is good and offers what I need from a hotel gym. Not extremely big, but sufficient. Would be even better if it was accessible 24/7. The bikes are amazing and available for free. So getting into town is easy. The Spa is very premium, so everything you would expect from a premium hotel, Nai Harn beach is probably the best beach I have seen in Thailand. So quite and convenient, yet all facilities are there. The restaurants are affordable and people quite friendly. Free shuttle service from and to the hotel, so not much more to desire.

Actually not a lot to mention here. We were so impressed with this hotel that we came back 3 times in a row.

We, two families with a grandmother and four kids, loved the Sunsuri hotel! The breakfast was delicious with various options that changed often. Some of our favorite parts were the aerobic class at 11am daily and water volleyball games led by the amazing staff! Keay, who was managing the sport sessions, was super friendly, kind, and welcoming! The location is great: close to the beautiful beach with fun waves, restaurants, and nice grocery stores nearby. The beach was excellent - we were swimming every day even though it was supposed to be the monsoon season.Favorite restaurant - VERANDA NAIHARN (The Russian Thai Restaurant).Favorite activity in the hotel - aerobic and volleyball with Keay and other staff!Bikes are provided which is very convenient for exploring the area around the hotel. Everybody was very kind, friendly, and highly professional!The kids took a cooking class which was also super fun and very well organized!We highly recommend Sunsuri!

I loved everything! My mom found climbing the stairs a bit hard but welcomed the exercise!

The Grand Pool Room is exceptional especially the view

the Wifi was terrible get disconnected frequently and you have to enter the pin number every time

Swimming Pool, Coffee at Breakfast, buggy service , beach towels, close to beach

The room being at the very top of complex when hotel half full, didn’t make sense. Inconvenient to be at top regardless of buggy service. To go out or to the pool it’s a mission. Bacon at breakfast kept and need to keep asking as you get 2small pc a serving so when you get for a family of 4/5, you feel like embarrassing keep asking, then the staff sometimes look like you shouldn’t as too much taking. Development next door so alot of dust

The staff where exceptional would do anything to help, so friendly and kind. The spa staff were very knowledgeable, I would recommend a full body massage. The breakfast was fantastic so much to choose from. The restaurant manager was helpful in suggesting place of interest so was the reception staff. Loved the pool one of the best features, also the pool bar and restaurant. Happy hour.

To much stairs.. but the staff was willing to drive you up and bring you down. we walked down a lot, but used the ride up in the last few days. I think it would be more cost effective especially during high season when there’s lots of guest, or maybe a walk way.. I don’t know just a suggestion.