I absolutely loved the marvelous location of the hotel in Bacalar! Having the lagoon right in front provided breathtaking views, and the relaxing areas were a great way to unwind. The friendly staff made the stay even more enjoyable.

While the location and staff were fantastic, I was disappointed with the dining experience. The lack of variety in the breakfast menu (just eggs) was a letdown, and the overrated and expensive dinner didn't match the price tag. Also, some furnitures and the hammock were dirty, and I believe better maintenance is needed for the relaxation spaces.

Receptionists were nice, the service at the restaurant is very good. We had fruits with us and they did not hesitate to give us plates and knife so that we could eat them easily. The room was big and comfy. Everything is clean. The laguna view is beautiful and relaxing. We have a private access to the water which is very nice. They have one kayak to share and offer tours on the laguna if that helps. We highly recommend :)

The price was not exactly the same as on booking. The difference was less than 100 pesos but it was not clear why.

The area of the hotel is amazing if you have a car cuz you’re not far from anything, 5 min away from downtown. Is quiet and the views are lovely.

We had a little confusion at the beginning with the room but the staff new how to manage and we had a great stay.

The location was excellent with just a short walk from the room to the waters edge with plenty of seating and places to relax on a nice day. You will need a taxi or car to get to the nearby town but taxis are available. The room technically allowed up to 5 people however were just a couple so had a huge amount of space with a seated porch area outside. There are also kayaks and paddle boats available for free to explore the lagoon.

I would have expected a better breakfast for the amount paid, it was a very simple egg dish with a small amount of fruit every morning. The service was also a little slow. The tv didn't work and the bathroom was a little out of date.

The View was beautiful! it was nice and quite. The staff was really lovely! we had bought some fruit on our drive from Playa Del Carmen, and they allowed us to keep it in the kitchen fridge and even cleaned and cut it for us when we wanted a snack! One of the staff even let us follow her back to the Bacalar Town to show us where to buy some Mayan Clothing in the Zocalo even though she was already done with work. The top tier couches and chairs were really comfy and had a spectacular view!

(I have a number of negative things, Despite the Negative- I WOULD STiLL STAY HERE AGAIN!) The breakfast was really disappointing. the beds are creaky and a little lumpy- but we slept perfectly fine (its not a dealbreaker). The lounge chairs on the dock are VERY UNCOMFORTABLE! the WI-FI is spotty at times, and only because we had some Zoom Conference calls, it was a little difficult. There are no tables or chairs in the room, so we had to go to the common area to do work and Conference calls, this was a little difficult. a small bistro table and a chair would have made all the difference. also, it is nowhere near the city center, so if you do not have a car, it may be annoying, but we had rented a car, so in just a few minutes you could get anywhere!

- Beautiful setting on the lagoon with kayaks and pedal boats free of charge. - The room was great value for money and included a wholesome breakfast. - The owners and staff are so kind and helpful. They gave recommendations for restaurants and tours, arranged taxis to town and the airport, and were generally just available if we had any questions/requests. - The property is undergoing a revamp (not disruptive in the slightest) and so the experience is just going to get even better and we can’t wait to revisit in the future!

- The town is a bit too far away to walk and there aren’t any restaurants close by. You will need to take a taxi into town but these are pretty affordable and the owner is extremely helpful with arranging one when needed.

I loved the staff and the access to the lagoon

the property needs a little tlc. the sink was clogged, the a/c did not respond to controls. the sheets and towels were at one point white and are no gray. the lagoon was full of rocks.

absolutely beautiful view on a beautiful lake. Safe location, very nice people.

these are minor: the stand up paddle boards are missing their fin on the bottom so it was very difficult to move around on it. also a community fridge for the guests would be nice, if not a small mini fridge in every room.

The staff was very friendly and helpful, thank you! Very nice breakfasts. The view and location are great. It is peaceful and beautiful. You wake up with the birds. Hot water in the shower (but no pressure). Free kayaks and pedalos.

Our room was small and really basic, so not worth this price. The bathroom needed more cleaning, it would be nice to have the bin emptied every day (since it is full of dirty toilet paper...).

breakfast was great, they tried to cater to our food needs. Staff were friendly and helpful I felt very safe with my family. Swiming is so amazing, and we had a great time on the paddle boats. it rained a bit and our room flooded a little bit but overall an excellent stay !