The rooms were sold out on the IHG app hence I had to book on booking.com. Nevertheless, it had been a pleasant stay/visit. I visit Dalian at least once a year, and every time I have stayed with IC Dalian. This time I felt it deserves some extra brownie points. I had to check in quite late in the night (post 10 pm) this time since I’ve been flying back from Taiwan. When I arrived, there had been a queue at reception and there was no staff available for the One Reward club members. I queried if I could check in as a member, the staff acknowledged that they are shorted staff for the night but immediately informed one of the colleagues to come out from the office to help me. I did not manage to catch their names but I do appreciate the can do attitude and their willingness to help. Breakfast the next day was also a lovely experience, the menu imo is much improved, including the freshly made sea cucumber rice, absolutely delicious. After I checked out, Kari at reception kindly helped me out getting a taxi as I couldn’t find any one at concierge at the time. Kari, bless her, went out of the hotel and hailed a cab on the road without a coat in the cold! Thank you so much, Kari :)

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The staff at this hotel was marvelously helpful----always keeping in constant contact prior to our stay. We arrived several hours later than expected, which was no problem. I had arranged for a prepaid Chinese SIM card to be shipped to the hotel which they received and held for me. Very helpful! For English speakers, there were a couple exceptional folks at the front desk to answer questions and make suggestions. The breakfast on the 2nd floor was awesome. Very similar to one of the Marriott breakfast buffets with many made-to-order selections. LOVED the Junior King Suite---so spacious and with so many amenities. Quite a few restaurants close by in walking-distance and taxi rides are cheap.

The internet connectivity and speed left a lot to be desired, but then that's to be expected in China from my experience. The IT folks in Dalian apparently are really good at blocking and zapping VPNs, too.

I am immensely surprised about the property’s service. The room was very spacious and they even offered a birthday cake because we visited Dalian for my husband’s birthday celebration. After the check out procedure, Mr. Eric Sun kindly assisted us when calling didi service. I would like to thank him personally. We highly recommend this property.

There was slightly unpleasant smell in the room when we first stepped into the room(don’t know what this smell is though), quite similar to that of Mara sauce. We only stayed there one night and we got used to that smell soon, so we did not ask for a room change. If the support team can re-check the room that I stayed, it would be much better to improve this part. Other than that, nothing to improve.

It was a decent experience, although the hotel appears to be a bit dated. The furnishings in the room seemed old, but the bed was comfortable. The bathroom was spacious, although there were some issues with the shower. On the bright side, the dining buffet was enjoyable, offering a wide variety of food options.

In my opinion, the shower didn't function properly, and the room appeared dated with somewhat outdated furniture. However, this is a minor issue in the overall experience.

The room was spacious and clean . Perfect for a family of four . The staff were attentive and friendly and had a reasonable understanding of English . Views of the city both during the day and evening were spectacular from hotel room . Location of hotel very central Dalian . Good size swimming pool with clean facilities

The breakfast buffet was a little bland and unexciting . The hotel would benefit from focusing on quality rather than quantity .

Always a nice stay at Intercontinental Dalian. The staff is very helpful, the beds really comfortable, and the cleaning very good. The breakfast is also decent.

Intercontinental is now too expensive for what it offers. Other Hotel's have a greater value now, and the next time, if the rates are at this level, I won't be coming back.

Location is good. Checking-in was quite slow, but staff was diligent. Room was advanced for free for a double room suite, what was very nice. In general, qood value for money.

Restaurant - it was quite crowdly due to strange allocation of tables and food zones. Facilities in rest were quite dingy.

The service was excellent. In particular, I would like to thank the following staff members for making our stay very comfortable and enjoyable. 行政酒廊Kairis was so welcoming and made our kids happy. 洲际礼宾部段秋含patiently helped us to find a good replacement room (when our original room became unavailable due to technical issues). We would also like to thank洲际礼宾部刘强 and Laura Ji from the catering team.

Room was well cleaned everyday, very spacious and giant bay windows my kid enjoy to sit there with cushion to read. Full size desk certainly helps with need to work. Location is well placed, lots of restaurants nearby, city shopping centers are less than 10min walk away. All the staff are working really hard to make our stay enjoyable.

Nothing really.

As mentioned in my other review, all the staff I’ve met have been extremely professional and kind. Particularly, Mr Amber Liu and Mr Yong Zhang from the concierge, and Ms Cao and other housekeeping staff who kept my room in order everyday for this lengthy stay. The infection control cautions in place have made me feel quite safe, which I think is a plus during the ongoing crisis/pandemic. The choices for food at breakfast are plenty, although probably not the place to be if you are a person whose mornings depend on a proper Full English like me.