Very modern hotel. That's the first hotel that I had that part of the checkin process you get a choose your preferred pillow to take with you. When you reach tghe room you see that there are also pillows on the bed. Breakfast buffet was good and were able to choose both western and Japanese food.

All was good

Well, when you arrive in Japan and the staff is welcoming you with a big smile and is really nice, it is amazing :) but after reaching your room, you can access the Onsen for free, and have free drinks :) it is even better! I recommend it for sure !

We really like how quick and smooth the check-in and check-out procedure was. Also this is my first time staying in a room without roomkey but a passcode. Everything is great for value and the breakfast was quite nice too.

Standard japanese room size.

great stay: very clean rooms, new amenities, small but comfortable onsen, free parking, decent breakfast, good value for money. highly recommend for a stay in saijo. Kana-san at the front desk was super helpful: she spoke great english, provided recommendations for local eats/sights, and helped with Japanese-speaking-only ryokan bookings. thank you!

comforter is on the thin side but extra blankets are available at the front desk

Wonderful breakfast. Finally one hotel that has proper bread and pastries. The spa is also very nice. And the room was great.

Too far away from the train station (30 minutes on foot).

Staff super friendly in English. Guests can use dining area freely. We accidentally dropped our food nearby microwave and left oily stains on the curtains. We were terribly sorry for the stains and willing to pay for the cleaning but the staff excused us kindly.

This hotel is doing everything right. The rooms were clean and eco-friendly, the breakfast was plentiful, the receptionists were helpful, there was quality shampoo/soap in my bathroom. They even have an onsen that remains open 24 hours.

Modern green hotel. Can choose pillows n lots of amenities to suit guest. Decent healthy breakfast included.

Room size is smaller than other chains.

The hotel offers free-flow welcome drinks, overnight on-sen as well as breakfast buffet.

The helpfulness and friendliness of the hotel staff.

Super friendly staff. Clean comfortable room. Great facilities. Tasty breakfast and welcome drinks. Close to restaurants and shops.

Nothing. It was all great.