Very, traditional, boutique, small and elegant. Comfortable room. Wonderful small bar area. Staff were very friendly and helpful. Wi-Fi was good. Bed was large and comfortable. Plenty of hot water for shower. Pleasant breakfast open til midday on weekends so I you have a lovely lie-in!

Some minor, mildly frustrating issues with the design of the room: no mirror near a plug socket for drying hair. Difficult to use kettle and coffee machine as hardwired in to a cupboard with no room to take lid off to full coffee machine with water. Could not use handheld part of shower in the holder as not strong enough to support it. Not enough hooks/hanger for robes and towels. Curtains had gaps when closed so sun pouring in early morning. No showers if you can’t get a late checkout but need to leave luggage and leave the hotel after checkout time. All just very minor niggles!

A boutique experience A-Z. Nice restaurant. Amazing Location. Helpful and supportive staff beyond the norm. Cozy yet lively. At the center of everything: 7 Minute walk to the old city 3 Minute's walk to the center of Nizami. Across the road are many designer shops. Next to Paul Cafe Across the street, a nice Italian restaurant - Dolce Vita One of the best Hookah Lounges next to it - Metropol 145 A minute's walk from Hard Rock Cafe A pharmacy is 2 minutes away Dolma - A traditional Azeri Cusine - 4 minutes away. And mainly Taxis are always around this spot. And I just booked again for New Year.

Nothing not to like

Exceptional stay at The Merchant Hotel Baku, Our stay at The Merchant Hotel Baku was absolutely wonderful, from the moment we arrived, we were welcomed with warmth and hospitality. We would like to especially mention Mr. Waqif at the reception, who was very kind and polite. plus Mr.Nahid and Mr.Ali who did their best to make us feel comfortable and at home. The room is spacious, clean and comfortable, the bed is comfortable, the bed covers and bathroom towels are replaced daily, the closet is enough to unpack all your clothes and children's luggage in it especially if you are a family, the restaurant's menu is unique and you will not taste anything like it in Baku. You will remember my words because when you return home, you will remember how delicious their food tasted. The location is great between Nizami Street and the Old city, everything you needs are near such as restaurants of all kinds, cafes, coffee shops, sweets (children's sweets) in short if you are a couple or a family you don't have to worry about food, in addition there is a pharmacy very close by, and there is a grocery store and a supermarket a few steps away. If you are planning to visit Baku, we highly recommend staying here. You will not be disappointed! Thank you to the entire team for making our experience unforgettable. We can't wait to visit it again. Everything was perfect.

Great location and amazing staff. The hotel is located in the heart of Baku. In walking distance to the historical center, the seafront and many attractions. The breakfasts at the hotel are very good. The choice is not huge, but varied enough. All products are of high quality and tasty. Excellent beds, with the ability to pick up almost any pillow. The rooms are spacious Separately I would like to mention the staff, which is incredibly responsive willing to help in many situations, in everything that concerned the accommodation, as well as many others

The minibar only has 2 bags of instant coffee, 4 tea bags and lots of sugar (for 2 people). On the other hand, the staff gives unlimited water in the room, which is very useful in hot Baku. The room does not have windows that open and on Saturday, there was an an open air concert on a nearby street (and if I understand correctly, is held regularly), which can be heard in your room

From the moment we arrived at The Merchant Hotel in Baku, everything exceeded our expectations. The staff were warm, professional, and attentive, making us feel welcome from the start. The rooms were immaculate—stylishly designed, spacious, and extremely comfortable, with every detail thoughtfully considered. The location is perfect right in the heart of Baku’s Old City, just a short walk from the boulevard and main attractions. Breakfast was a delightful experience every morning, with a wide selection of fresh, high-quality options. What truly sets this hotel apart is the level of service. Every request was met with a smile, and the team went above and beyond to ensure our stay was flawless. If you’re visiting Baku, The Merchant Hotel is the place to be. We’ll definitely be back

The reviews don't lie, The Merchant is a special little boutique hotel right in the heart of gorgeous Baku! It's full of character, the staff are great, and the breakfast and bar in the lounge area are of course a highlight. I'm not normally a hotel bar person, but this really was a great place just to sit and enjoy a drink with a good book and relax. The Old Town is just across the street as well, and the 'Bulvar' (Baku's beautiful big waterfront boulevard area) just at the end of the street, so you couldn't ask for a better location.

All wonderful, nothing not to like!

The hotel is very well located with walking distance from old town, Nizami street, promenade and metro stations. It's a very safe street as well for solo travellers. They are very responsive to any requests via email or messaging. From the time of check in to check out, the process was very smooth, quick with the staff being very attentive, warm and friendly. Manager Nahid was very helpful and made sure that the stay is very welcoming. The food prepared by chef Fariol was also quite delightful. The restaurant/bar area of the hotel is very charming. This hotel was the best choice.

I had a wonderful two-night stay at The Merchant Baku. From the moment I arrived, the front desk team, led by Assistant Front Office Manager Mr. Jafar, provided exceptional hospitality. His warm welcome and attention to detail made our stay truly special. Check-in and check-out were seamless, and the service throughout was highly professional. Breakfast was one of the highlights of our stay. The variety and quality of the offerings were excellent, and the restaurant team, led by the Restaurant Manager, ensured everything was perfectly managed. Their attentive and friendly service made each morning a great start to the day. The bar had a cozy atmosphere, though a wider selection of cocktails inspired by local flavors and a small complimentary snack with drinks would enhance the experience. The hotel’s historic charm and elegant design make it a fantastic place to stay. A few small improvements—such as upgrading bathroom amenities to more sustainable materials—could further elevate the experience. Overall, I highly recommend The Merchant Baku and appreciate the outstanding service from Mr. Jafar, the Restaurant Manager at breakfast and their teams.

“I had an exceptional experience at this hotel. The staff demonstrated great attention to detail, ensuring that all our needs were met and our stay was as comfortable as possible. The hotel itself is elegantly designed, and the service provided by the staff, particularly Jafar the receptionist, was outstanding. Jafar went above and beyond to accommodate any request with a smile. The location is ideal, situated near all the main attractions and within walking distance of numerous coffee shops, yet remarkably quiet, with no street noise. I highly recommend this hotel for its quality, service, and prime location.”

Nothing

Cannot recommend the hotel enough. The best location one can ask for. Staff was very welcoming and assisted in every way to make the stay seamless. Rooms are quiet despite being located in such a busy street, beds are very large and luxurious. Housekeeping was done timely and well. It was a pleasure staying here and would 10/10 choose again for a stay.

Breakfast could have had more variety, and the sitting area was often too busy in the morning. There weren’t enough seats to accommodate all the guests on the property.