The hotel room setup was modern, bright and comfortable with friendly staff.

This is a hotel with modern, bright and comfortable setup but as a top notch (given the price) 5 star hotel we expect the attention to details. No shower gel and promised to supply next morning at 9am after phone request but nothing turned up. Cleaner did not fill up and clear the coffee machine from time to time and once set the do not disturb sign wrongly after cleaning such that subsequent services did not occurred.

Our stay at the Ritz Carlton Baku was nothing short of phenomenal. The customer service and the entire experience was exceptional, truly setting a standard in luxurious hotel experiences. From the moment we arrived, it felt as though everything was tailored to our needs. Every staff member, whether directly or indirectly involved, went above and beyond to ensure our stay was perfect. Their attention to detail and genuine desire to make us feel welcome made our experience unforgettable. I highly recommend this hotel for anyone seeking a top-notch stay in Baku! It would not be fair to not give a shout out to the amazing staff for making it happen. Thanks Elena, Yana, Hetice, Jeyla, Rufat, and Nurlan

We enjoyed our stay at the hotel. Special thanks to all the staff we encountered from reception, Conceirge and F&B. Purposely will not mention names so I don’t forget anyone. The room was big and spacious, food was yummy, pool was fantastic and overall was comfortable stay.

Location is a bit tough especially if you get caught in rush hour. We selected Grand King room for the advertised “whirlpool” tub however it was just a round tub without the whirlpool!

The Ritz Carlton, Baku, redefines luxury with its impeccable service, exquisite accommodations, and world-class facilities. From the moment of arrival, the staff's attentiveness and genuine warmth create an atmosphere of unparalleled comfort. Our room, boasting breathtaking city views, is a meticulously designed sanctuary, equipped with every conceivable amenity. The marble-clad spa bathroom was the very definition of luxury. The hotel's facilities, including the sumptuous dining options at Tribeca and the lavish breakfast buffet, elevate the guest experience to extraordinary heights. Every detail, from the thoughtfully designed shower bench to the seamless concierge service, contributes to a truly exceptional and memorable stay.

Everything was perfect.

- Food was great - Staff was responsive and helpful - Comfortable beds and rooms - Nice views

- Not walkable from its location, you pretty much need a cab or car.

First of all, I've stayed in beautiful hotels all over the world, from New York to Paris, Rome, Warsaw and so on, but this hotel is special. I thought with my girlfriend about what could be optimized and we came to the conclusion that there is nothing. That's why I can only emphasize what stood out. For us, this included the attention to detail and the fact that our special wishes were fulfilled perfectly. The food is great for breakfast and dinner, nothing more needs to be said. The spa area is very nice, you are provided with everything. The rooms are kept perfectly clean and you are never disturbed. The staff is very nice, professional and can read your every wish. A recommendation through and through

There is nothing to criticize

Really attentive staff, very well managed spa facilities, beautiful rooms. If you don’t mind spending 30 minutes to 1 hour to get to the old city (they have a free shuttle but we did not use) this is a no brainier. But this is the best spot to wall down to Byder Aliyev Center which is an amazing building with an amazing selection of art, crafts and classic cars.

Traffic around the property is BAD on the weekdays. It’s gridlock as soon as you step out in a cab. Walking around is not easy either foot paths are not well made (too narrow) or maintained (pedestrian crossing bridge )

It's a luxurious hotel in all aspects, especially design, furniture, finishes and art, but what sets this hotel apart from the others is the staff, specially Mr Fouad and his team, they took really good care of us and made sure that our experience is luxurious and unforgettable, Ms Irem from reception and waiters from the restaurant knew our preferences and memorised our names and made us feel like home. I will definitely recommend this hotel for all our friends visiting Baku.

The hotel is gem, rooms are spacious, comfortable, decorated with style, taste and a good sense for what a traveller needs. Technology is state of the art. The bathrooms are outright spectacular. The kindness and professionalism of the staff lives up to the standards of a Ritz.

A horrible stench rose from the shower’s drain and infected the whole room. Such a room should never have been offered to a guest. That said, staff reacted promptly: I got offered a new room, no debate whatsoever.

A beautiful and classy hotel, I liked their interest in the guest and providing the best services, and I thank the staff of the tribeca’s restaurant who were friendly, especially the employees Ms.Yegena and mr.Ryfat aliyev for their kindness and interested, the experience will be repeated

None