I had a pleasant stay at this hotel. The staff were polite and very helpful, especially Farid who went out of his way to assist us. The rooms were spacious, clean, and well-maintained, providing a comfortable environment to relax. The location is excellent—close to the city centre, right next to the bus station, a short walk to the metro, and just 5 minutes to the mall and nearby restaurants.

The only downside was the lack of direct parking at the hotel entrance. Guests need to walk a short distance from the street, which could be inconvenient if you're carrying multiple bags or heavy luggage.

The hotel is centrally located next to the bus station and metro station. The airport shuttle bus stops right in front of the hotel. The rooms are very clean and spacious. The huge windows provide good views of the city. Highly recommend the junior suite. The breakfast spread had Jain food options too.

The WiFi was pretty slow. The breakfast spread was almost same on all 3 days we stayed at the hotel. The hotel had a policy of extracting a fine from guests if water is spilled on the bathroom floor which was to protect the tiles from getting damaged. This seemed to be a very odd policy.

I have nothing important to complain about. The staff was friendly (but discreet, as I like it) and English speaking, the room was big and fully equipped, everything was functioning, it was clean, bed linen and towels changed in time, the air conditioning functioning for cooling but also for heating (if you understand the logic behind how it works). Breakfast OK as variety. Good positioning, close to the train, Metro and the bus stations to all directions in Baku. A lot of good restaurants (local food, indian, chinese, turkish, italian) in 10 minutes walking range

Small things - for instance the bathtub drain was a bit slow. My room had only a bathtub (no separate shower space) - so if you have mobility problems (I do NOT have), ask before.

We occupied the junior suite for two weeks so we had a very full experience at the Parkside. The room was huge and very pleasant for a long stay, with very comfortable beds and a panoramic view over the bus and train station of 28 May - as well as over to the Flame Towers. The hotel has a very convenient location to use the metro and buses, or walk/taxi to Fountain Square and the old city. The breakfast was full of options and tasty. The room is very quiet at night and good for sleeping. The staff was mostly very agreeable and eager to respond with help, but we sometimes needed to ask for things twice. The managers were especially informative and responsive.

The biggest problem now is parking as well as moving in and out. The hotel lost its parking to the new bus terminal, and (as of now) has not found a good way to handle arrival or departure. It needs a solution. The only parking now is on the street (which is generally available a short block away for modest cost). We were not alerted about this in advance. Payment with a USA-based Visa card did not work, but the manager arranged for a link that did. In most locations around Baku, it works fine and the hotel was working on a fix. Wifi was a problem on the 8th floor, with weak signal. It took a day or so, but the hotel provided a signal extender that offered 5G service not detectable on the regular system. That worked much, much better. Gym needs some upgrading.

Our junior suite was spacious, clean and well equipped, allowing a fantastic view of the city, parks and sea. Breakfast was varied and satisfying. The location was excellent, with accessibility to various shops, restaurants and parks. Room service was very good, and the food menu was extensive. Overall, we enjoyed our stay and would stay there again.

We did not like the attitude of one particular receptionist. We arranged to stay in the rooms till 1:30 with his colleague. He did not believe us, and insisted that we check out at 12:00. I argued with him and asked him to check with his colleague. Eventually the matter was sorted out, but his attitude of disbelieving a guest was annoying and unacceptable. Another point we noticed at breakfast during the last 3 days of our stay is that items were not replaced when finished. There were too many guests who took large amounts, thus finishing most of the display and limiting choice.

It is the second time I have stayed in this hotel, for rather long periods (two weeks each). The rooms are large, the equipment (bathroom, air conditioning, TV, kettle, microwave and fridge) is functional, the staff is kind and competent. The breakfast is OK, without being extraordinary. It was the only hotel I stayed with breakfast starting at 6.30 a.m. Location perfect - 10-20 minutes walk to all main attractions, 3 minutes to the metro station and to bus station for all directions (including airport) - with at least 10 good restaurants around.

There are more ”wear and tear” signs than in my previous stay. The free coffee is terrible - but this is a problem for all hotels I stayed in Baku.

Location, size of the rooms, every facility available, the balcony view from my room, staff at reception.

It has nothing to do with the property but when I was booking my stay through booking.com, I was notified that I will get complementary taxi from airport to hotel on arrival however the same was not provided by the hotel. They said it was mentioned by booking.com and hotel does not have any such service.

It was very great hotel, staff location everything was perfect you would feel like home with kitchen and washing machine. Many thanks to Parviz night shift manager who made my stay worth it.

During July, temperatures are very high in the day. The AC must be fixed or improved.

I loved everything about this place, the staff was super friendly & helped with everything. I extended my stay here & enjoyed their hospitality. The location of this hotel is 10/10! You put a step out & you have reached the 28 May Metro station, train station & public buses. The 28 May Mall is right opposite this hotel. The Room: I had the best time here! The rooms are so big & spacious. The amenities are world-class. The second room that I booked was an executive Suite & they provided me one with a balcony with a view of the entire Baku!! The breakfast: LOVED IT! The sausages were super yummy! They also had a locker facility where I could keep my luggage on the days I didn't have my room booked with them & I was travelling outside Baku. This was a major green flag for their hospitality. My luggage was kept in safe lockers & only I knew the code. An extra +10 for this! THE STAFF here is the best! Such warm & kind people. If I ever visit Baku again, I will for sure book this hotel only. <3

literally nothing! Everything here was 10/10

I had a wonderful stay at this hotel! As a solo traveler, I truly appreciated how safe and welcoming the environment felt. The staff, especially Irfan and the rest of the team, were incredibly cooperative and helpful throughout my stay. The location is perfect close to everything yet peaceful and comfortable. room was clean, service was excellent, and overall it felt like a home away from home. Highly recommended for anyone visiting the city!