The room was brand new, still had the new smell. The view of the bay was beautiful from the room and it was nice having seats on the terrace to watch the sunrise. The staff sent a text to check on us shortly after check-in, that was a nice touch. The restaurant and Biggby Coffee in the hotel were a bonus. We will definitely be back for a longer stay!

There were two chairs on the patio, but it would be nice to have a little side table as well. It would be nice to have bar soap in the room, but not a huge deal. The ice machine was only available on the first floor. Again not a big deal, but it would be a nice option to have one on multiple floors.

Great location to do a lot in that part of the UP. Clean, great views, beautiful pool area and delicious food in the on site restaurant. Love how you can text and the staff is so awesome about helping out! We went for the 4th of July and the fire works were great to watch from the hotel.

You can tell a lot of hard work has been put into the older part of the hotel. Couldn’t sit on the balcony cause there were spider webs and dead bugs all over.

Cleanliness was top notch. The staff at check-in counter was really friendly. Rooms had all the facilities we needed (fridge, microwave, kids TV channels etc.). Location is pretty good both in terms of view and accessibility to other places. It is right between Escanaba and Gladstone so you have easy access to restaurants etc. and about an hour or so away from places like Munising, Marquette etc.

It would have been great if breakfast was included in the price

The room was beautifully decorated and updated and it was so nice to see the room actually looked like the pics on the website. The hotel itself smelled fresh and clean. The carpets and paint in the hallways were clean and looked new. It was nice to have an upscale restaurant on property as well...the food was delicious!

I would say the only thing would be the lights on the balcony/deck outside the room were very bright all night long even with the shades down and it would have been nice to shut them off but I understand that they are on for security.

The staff was amazing. The customer service was great, they check in with you to make sure you everything is going good throughout the stay. Our view of the bay was beautiful, we used the free bikes to ride into Gladstone to the beach area. Great location for day tripping in numerous directions in the U.P. Tavern and Coffee shop were good, too.

Beds were a little too firm for my taste. But partner had no issue :-)

The owners are renovating and our room (and VIEW!!) was amazing! The new lobby will be dramatic and modern and blue water backdrop with all glass! Our room had beautiful stone wall sections (real!), which I have never seen before. I even sent pics to my son who manages several nice hotels. The pure water view was just gorgeous.

Just a couple things, like the rough parking lot, but it is on their agenda to improve. The restaurant was beautiful too.

We had a lake view in the new wing and it was fantastic! Clean, modern rooms, a spacious balcony, and the sound of water lapping against the shore all made for a great last night on our Labor Day Weekend trip. We also ate at the Tavern and not only was the food delicious and beautifully plated, but the waiter was very patient with our requests to accommodate our toddler. This place was great value for the money, and I wouldn't have minded staying another night so that we could've tried the free kayaks or bikes.

The room was one of the best hotel rooms I have ever had in any country. Cocktails and bar service truly excellent. The bikes are basic but in good condition. The kayaking, also included, was well worth it..though the road abit noisy.

Food. Sorry I am too European but this food was too processed/fried. in 3 days the only dish we enjoyed was the tuna. Breakfast...In fast food area. Horrible Suggestion in room put plug so can plug in phone beside bed at night

We stayed in the high tower suites. They were brand new and absolutely awesome. Huge room, great views and very clean. The shower was big and very nice. Freshwater Tavern and Bigby Coffe being in the hotel made it really nice to get an early morning breakfast before we started the day and a great way to end the day with a delicious dinner and night cap. Every staff member we came into contact with was friendly and incredibly helpful.

The pool area needs a remodeling but it was still nice

The Terrace Bay has recently been renovated and expanded. The facilities, therefore, are brand new at this point (4/20/25) and extraordinary. Clearly, a lot of consideration was put into the planning of this place. It really shows. Very stylish and comfortable. Mary Ann, who was at the front desk was extremely pleasant and helpful.

Any gripe might have is too insubstantial to mention.