Truly a lovely stay as I sincerely cannot say enough wonderful things about my time at this elegant boutique hotel.I travel quite often and rarely write reviews because I do not like to leave bad ones. It was an absolute pleasure to leave this review. I loved the UWS location....I'm very fond of this area of the city and think it is one of the best spots to stay. The 76th street location is quiet and the area is chic and sophisticated. Traveled for a one week stay to visit my family and celebrate my birthday, and upon arrival was upgraded to a deluxe queen suite--very swanky. Thank you front desk..you were very gracious and kind. The room was huge and very chic. The living room with fireplace was classy and elegant & decorated very well. The room was huge by NYC standards. What I noticed upon arrival to the hotel and to my room was how wonderful the place smelled. Lighting and HVAC were great and easy to operate. Best part was the electronic shades....you just hit the lights out button & everything goes dark...Loved it! The bedroom was superb and the view was outstanding....reveled in how soft the bed and bedding were and how modern and large the bathroom was. Shower was incredible, a nice touch to ending a busy NYC day. Room was always cleaned spotless and housekeeping was very attentive. Please tip them as they work very hard. The closet was great as was the wardrobe rack in the bedroom...asked for more hangers and in 5 min they were delivered. Loved the room being a corner suite as the light was amazing, especially during the golden hours of the city...12th floor had wonderful views. Best part was the jazz bar downstairs...it was very toney..just that quintessential NYC lounge atmosphere and loved the gas fireplace in the lounge. Lots of good energy from the staff! Absolutely loved this boutique hotel and cannot wait to return!!! A 5 star property. Understated and elegant.An exceptional property as the word marvelous comes to mind!!

The room and hotel were immaculate and comfortable. Everyone was very helpful and friendly.

I think our issue might be with Booking.com that promised a city view. We had a typical Booking.com view of the interior courtyard where the buildings all face one another and the garbage cans are stored. There was definitely no “City view” which was very disappointing. I feel like Booking.com does a bit of bait and switch with some of their promises and I am ready to book on my own after being burnt several times by this company.

Beautiful hotel, clean comfortable and stylish. Very quiet at night. Perfect location for us. Staff were ultra courteous and helpful. We paid for a standard queen room but were upgraded to a one-bedroom queen suite which we were delighted about.

The lack of any sort of restaurant is a great shame, and it’s surprising that a hotel of this calibre doesn’t have any facilities for serving breakfast or even coffee in the beautiful lounge every day. I feel that the lounge has so much potential and it seems underused.

Staff were cheerful, friendly and welcoming. Location is pleasant and convenient enough. The room is large enough and clean. The in room snacks were much appreciated for those midnight peckish moments.

Although there was 2 of us, they provided slippers and robe for only 1 person. We didn’t feel the need for more so didn’t request but it was not in keeping with expectations. It was noisy at all hours, we suspect other guests walking heavily rather than the location of the room. The room could also do with a comfortable chair! Lights were tricky to operate so a guide would be helpful.

Everything was fine. All the essentials were there: the room was clean and well-equipped, the bed was large and very comfortable, the shower was decent, the location was convenient. I had a good stay. Otherwise, it was nothing special and rather overpriced for what it was.

All the essentials were there -- the room was clean, the bed was large and very comfortable, the shower was decent, the location was convenient -- otherwise, it was nothing special. The hotel is distinctly overhyped. The service was not very responsive: the complimentary goodies in the minibar are supposed to be refreshed daily but they were not, unless specifically requested. There is no turndown service. The walls are a bit thin. There was no view from the room, though the size of the room was decent and it was well-equipped. The towels are on the small side and there is no place to hang them. I had a good stay, but the hotel is rather overpriced for what I got.

Absolutely love the location of the Wallace! Walking distance to so many things but nestled in a quiet street on the UWS. The Wallace feels like an exclusive getaway in the middle of all that NYC has to offer. The rooms are incredible, chic and SO clean! My husband and I were upgraded to a suite and it was nothing short of incredible. The bar on the first level is beautiful and gets so lively at night. Everything about this property is perfect and we love it even more every time we return!

The elevators were a bit slow one of the days but that is to be expected of most/all NYC properties. Luckily it is never too crowded there so you are not waiting with your bags and multiple people trying to get into an elevator.

We love the one bedroom setup. Everything is well thought out, beds and pillows are very comfortable, lighting is excellent - with a bright setting and a relaxed setting, Electric shades, etc. House keeping is excellent. Never even saw a cart in the hallway, but when we leave in the morning and return a few hours later, the room was always magically cleaned to perfection. Front desk and door staff are always friendly, eager to help and quick to respond. The Wallace is an excellent option for UWS. The only reason we don’t stay there more often is because it’s on the expensive side compared to its neighbors. But, occasionally we splurge.

This is a minor complaint, but I’m not a fan of Chrome Casting - would prefer to have a smart tv with apps so we can just log into our own streaming accounts. Controlling TV with chrome cast can be a pain.

The hotel was amazing and the staff were so friendly. We booked New York for my 30th birthday and staying at this hotel made it really special. The staff helped my partner arrange flowers and balloons on the day of my birthday and this was really appreciated. The room was exceptionally clean and had really good facilities, we really couldn’t list anything that we didn’t like or we think could be improved. We have recommended The Wallace to my brother in law and his wife and they have booked for later in the year. Thank you to all the staff at the Wallace for making my 30th birthday and our New York trip so special!

Nothing!

Very friendly staff (from doorman, front desk, host of the attached lounge, to the janitor, everyone kind and very service oriented - thank you), lovely room, fantastic seated outdoor balcony (2 seats) as part of the room with great views across the Hudson and Upper East Side. Very hip piano lounge bar on ground floor with mixed crowd (young and older). Some great restaurants in the vicinity and of course easy access to the various theaters in the vicinity. There is no room service menu, however, you *can* order food and drinks from the lounge bar and the front desk will then have it sent up - billing was part of my room.

Although there is a refrigerator in the room, it's only stocked with a couple of bottles of water - which may be intentional to drive you to the lounge - which is probably fine - as it's worth checking out - but something to be aware of. Secondly, again, although one can order delivery to the room from the bar on the first floor - this did not operate for breakfast (on a Saturday anyway!). However - a little DoorDash or Uber Eats and 20 / 30 minutes later and you have food from world at your room's door. (There was a Nespresso machine, so we did not feel like aliens from another planet unable to wake up).

The staff was very friendly and professional. The hotel design and facilities are new, beautiful, high quality and very clean. The room size was big enough for the 4 of us. The location was perfect for us (we wanted a boutique hotel in the UWS).

The hotel doesn't offer a breakfast or an arrangement with a close by caffe. We stayed at the 9th floor and even though the hotel is located in a relatively quiet area, at night we still heard the street noise, in addition we all felt that the bed's mattresses were way too soft.