We have stayed at this Hampton many times over many years . Wonderful location , always comfortable. The staff is professional and friendly.

The shower floor could have been cleaner.

The breakfast had an excellent selection. The staff were super too keeping everything freshly supplied. We stayed there because of the location which is right in the harbour.

I booked the room for our 42nd anniversary. When we arrived we found that the fireplace did not work and all had been turned off because of a gas leak. I was extremely disappointed because that was the main reason for choosing that hotel and not a B & B. The manager pointed out that on the Hampton Inn site it was disclosed, but not on the Booking.com site. Again a major disappointment because I use Booking.com all the time. He did allow a $10 discount for each night, which I appreciated.

The location was perfect for walking all around this historic little town. The room was very comfortable and the Staff very friendly and helpful.

The breakfast was pretty good and was convenient. I liked that they changed food selections each day.

The tiles in the bathroom and entry way needed to be scrubbed. There was grime on them which made me think they needed deeper cleaning. I took some photos. I was a little surprised because the hotel seems to be clean everywhere else....but It wasn't a deal breaker... I'd stay there again. Some amazing restaurants and small bars with entertainment nearby. I recommend Metzcal Oaxaca restaurant.

Location is perfect. Breakfast was beyond my expectations. Free breakfast is usually a bad experience. Ur breakfast was hot, tasty and well presented. The fresh fruit was actually fresh fruit! Usually it comes out of a jar. Room was quiet and clean. Hit all my marks. Good job management! Staff was fabulous so good job to Human Resources. Hope to return next year.

Since Covid the housekeeping has been cut down so I suggest larger trash cans.

Location in Historic area was beautiful. Our room was awesome with sitting area at table. A counter with sink was so conventional. Comfortable bed, too. Variety of food at the complimentary breakfast.I think they have Mondays through Thursday Happy Hour in evenings. When we were there they had pizza, too.

The only negative thing was the shower door did not close adequately so water leaked slightly. The shower head also had slow drip. Didn't bother us so we didn't complain, but needs fixing.

Really nice 1 BR, nice decor, great view, very nice breakfast and breakfast setting, location was great!

Eric was an outstanding desk clerk!!! Tracy was excellent too..although Eric was the one we dealt with mostly. He went above and beyond to make sure we were enjoying our stay.. even texted to make sure if our hotel stay was going ok. Tracy assigned us to another room before we arrived ..due to the one we had requested had some problems that needed to be fixed. I thought it may not be what we wanted, but it turned out even better! The breakfast was fantastic!! We couldn’t wait to go down and enjoy it! They have one of the best breakfast that I have ever had in an included price for a hotel! Love the location!!!

Not much at all.. Just a few minor things. The sofa bed didn’t have any instructions.. , but we finally figured it out. The plastic drape pulls were a little difficult to open and close drapes.

The location was perfect. Walking distance to all restaurants, shopping and tours. The breakfast was wonderful and different options every day.

The only issue we had was with the air conditioner in our room. We had a suite, and the air conditioner in the sitting room rattled and was loud. We called for maintenance and they sent someone up, but unfortunately they were unable to fix the problem.

When we arrived, a gentleman in front of us was upset because his room wasn’t available yet. Keelie, the associate at the front desk, remained calm and respectful the whole time. Then once the manager got to the front desk he explained that they were short handed and he was actually upstairs cleaning rooms. They both handled it very well. Then we got to choose which floor we wanted to stay on so we chose the 4th floor. The room was very clean. Keelie checked on us via text both days of our stay. The breakfast staff was also very warm and kind, despite it being extremely busy as we stayed on July 4th. There was plenty of parking and even a big bike rack. The fitness center was also super nice. You can tell it’s been newly renovated.

I was slightly disappointed that the evening reception wasn’t happening due to construction. The pool was under construction as well. I know it will be nice once it’s complete.