Exceptionally friendly and helpful staff, with a genuine desire for guest comfort and satisfaction. From the warm reception at arrival, restaurant staff who effortlessly took care of dietary restrictions, housekeeping etc., all were first rate. Outstanding facilities, beautiful grounds, a lively programme of events for all ages, and a first rate spa experience.

Water took a while to heat up in the shower. Check in and check out, rather slow in getting porters to bring luggage to and from room. We changed rooms during our stay, the process took several hours and reminders before someone came to asssit with moving our luggage.

All the food services were excellent, both in quality, range and choice. The hardworking staff are exceptional - nothing is too much trouble for them, and the way that they looked after my wife's 86 year old mother was truly heart warming to see. Kenyans are naturally hospitable and welcoming, but the staff exceeded themselves. Excellent Spa treatments available. Any minor maintenance issues [ blocked drain] were dealt with immediately upon request. There are beautiful 6 pools, and the Entertainment team worked hard to provide dance shows and other activities. The public beach is beautiful and security is excellent. Even the local monkeys know to behave!

Given the hotel was so quiet, perhaps the pricing was a little high compared to other similar properties. Also, Half and Full Board basis does not allow you to use the other Lido and Terrace restaurants without paying full price -As these were usually empty , but fully staffed it would have made sense to allow a credit level spend for guests to use! It was only a minor irritation though as the Buffet restaurant food was excellent. .

Great food options and activities, place is supported by amazing staff, the kids centre having a pool table and ping pong etc was great for adults too. Private rooms lots of pools and the adults only pool was fab. Sweet cats looked after at the venue too

The beach at the front has lots of people trying to sell you things. You can’t walk on the beach in any peace at all. A single step on the beach and you’re propositioned. We joined the Masai performance one night which was fun and informative but as soon as it finished they were so pushy for us to buy things even dressing us in them and then saying the price without asking or context.

Everything about this resort is perfect. I’d recommend it to anyone. The only downside is the beach. There’s a good that comes with it. There are a lot of things to do. Jet skiing, camel riding, boat rides, snorkeling, and etc. However the locals make it an annoying experience. They sit on the beach waiting to poach and harass tourists to buy from them. They’re persistent as well. It’ll make you not want to go on the beach. However the resort itself has a lot going on to where you’ll never get bored. Nothing like the bar in one of 5 pools the resort has. Really lovely place overall.

Wonderful property wonderful beautiful all good great wow loved it. The food was amazing children program amazing. This is the place to go with kids. This is the place for children. They had fun. The kids club was great. The team did a great job. The team the start was super super super super super friendly and I just wanna say thank you

The room is OK there was not super good. I think they could work on their keeping the rooms are more better quality, but it was clean. The staff was in the room clean. You cannot complain and there was so much to do and I loved it.

Lovely pools, immaculate gardens and general layout and design of the hotel was beautiful. We received a room upgrade, which compensated for the disappointment of limited restaurant use due to undisclosed renovations on arrival.

Renovation of the THAI CHI by the sea restaurant and LIDO bar for the whole of our stay meant that use of our ‘all inclusive’ meal package was limited to the general buffet and cafe / pizzeria menu. This was a disappointment. Access to a VIP lounge that was advertised didn’t seem to exist.

The lady at reception, Esther, went above and beyond to ensure our check-in process was smooth, despite our dissatisfaction with the check-out time. She handled everything with professionalism, and her warm smile truly helped ease our frustration.

The standard check-out time is quite early at 10 AM, which was a bit inconvenient. Unfortunately, the complimentary transportation arranged by the hotel was disappointing. The vehicle provided was very small and felt unsafe, almost falling apart on the Mombasa roads.

The property was amazing, buffet and Italian restaurant Minazi were excellent and the customer service was great. I felt very secure and safe even though it was a large property. The views and overall upkeep of the hotel was 10/10. Definitely would stay again if there some changes.

Value for money is a little low especially for the all inclusive. Some things are unavailable to have. Which defeats the purpose of all inclusive, which can be misleading. The room was a lot smaller than anticipated. The pictures make it look bigger. The bathroom were rundown and need an upgrade and Wi-Fi isn’t great around the resort and room. Spa is way too expensive. Prices definitely need to be reviewed. Seafood restaurant overcooked fish which was disappointing as the concept of the dishes were amazing.

We loved the service received from the staff. They played a major role in enhancing our experience at Sarova Whitesands. Everyone from the groundskeeper to the Lobby staff was amazing and polite. Loved the shop, it was quite handy. Ngala and Solomon at Minazi restaurant were amazing. We had a late dinner, and the staff, including the chef, catered to our special food requests. Brian served us some of the best cocktails at the pool bar. We also enjoyed time at Coco's bar watching various performances by the animation team and the Maasai group and really enjoyed the tea-time roulette where Stacy and Mercy kept us company. We hope to visit again with our family.

Most of the days we were tired and woke up late for buffet breakfast. We wished the breakfast would have gone till 11 am.

The Staff is amazing! Through its staff, the resort has managed to created “a little heaven on earth”. My children were extremely happy with the services. On one rainy day, a kids Ozone staffer (Safarina) played board games with my preteen and teen daughters which kept them engaged and off their screens on a rainy day!! I have never seen them so excited about playing board games. The kids also enjoyed the nightly Cocobar activities. Another kudos is to the restaurant staff! All the way from the chefs to the hosts and everyone else; they were not only courteous and polite as expected, but they had big smiles and amazing enthusiasm each meal time, which made us feel welcome. Further. My daughter has severe nuts allergy, Dinner, Berlyn and others walked her through the menu each morning, lunch and dinner time to ensure that she was safe. Lastly the housekeeping staff, Mercy helped us keep our rooms clean and appealing and Duncan ensured that we had everything we needed.

The only thing I didn’t like was that I was not allowed to use the Kenya shillings rate which would have been cheaper for me. The receptionist said that this is because I booked through a third party. This does not seem like a valid reason to me, local people should be allowed to use the local currency.