as we didn't arrive until nearly 1.30 am, I was pleasantly surprised by how organised the Reception staff were; the welcome drink was very well received and the online checkin certainly speeded things up. Breakfast was varied, and plentiful and the staff were very attentive. Our room attendant was Dewa Surya: his care and concern for us was outstanding; the room was always clean, and tidy and if we needed anything, he always tried to get it for us.

We had an issue with the safe on 2 occasions :the first time re setting the combination worked, and the second time it could not be fixed. Luckily it was the day before we were leaving so it didn't inconvenience us too much.

Pleasant stay with good breakfast variety. Enjoyed the seperate pool area (no children under 12) with comfortable recliner chairs and peaceful gardens. Reasonable distance to beach and close proximity to restaurants and convenience store.

No hot water at bathroom basin. Reported it but were informed that a number of rooms do not have hot water at the basin Air conditioner in room not cooling properly Wooden floors in room creak a lot

Breakfast was great, staff great, Had construction which they understood and offered an upgrade which I really appreciated. Staff friendly and felt welcomed.

Just let people know that there may be construction so they can plan the day or know if this may last longer and they will not sleep to relax

The staff were so friendly and always happy and helpful. It was so nice to be greeted with a smile by them all every day!! Thankyou The buffet breakfast fantastic!!

The music at the pool. There was no variety of different styles just the same synthetic techno type of music. It got a bit much when you wanted to just sit on your balcony and relax. I avoided the pool until the swim up bar/music shut down. Was beautiful to swim in after that! Beach was further away than I thought and definitely would grab a scooter to get there if you wish to go often.

The adult pool was lovely and not very busy. The buffet breakfast had a good variety, and they changed out the hot items each day. We did have an issue with our air conditioning the first night, but it was rectified. The manager also came to our room to apologise and give us a late check-out, which was very much appreciated. The last day, there were a couple of kids in the adult pool, so we went to the family pool, which was nice and peaceful. However, it would be nice if the staff could remind the parents about the adult pool policy. All the staff were very friendly and approachable. I would be happy to return in the future.

Kids in the main pool. We stayed in 4 hotels on this trip and the prices for drinks and spa at Astagina hotel were incredibly expensive. Due to this, we didn't use either. Most of the people (along with me) brought their own drinks to the pool, which wasn't an issue.

The staff were great and very helpful, rooms were large and comfy beds, can make tea and coffee in room and good aircon. Plenty of places to eat, drink and shop just outside hotel. Nice breakfast was included with a good choice on offer.

We were not overlooking the pool and our balcony just looked out over a wall which made the room very dark. Rooms and bathrooms felt a bit dated although clean and do not understand the glass wall between bathroom and bedroom?? Shower leaked onto the floor. I think we learned we are not keen on the Legian area and my husband was asked if he would like "ladies" before he even walked out of the driveway

it's a nice looking hotel, quietly tucked away from the busy street. Staff is great and nothing is ever a problem. Walking distance to seminyak and to the beach. Close proximity to many shops and restaurants. it's very clean and housekeeping staff is doing a great job cleaning the rooms.

it's inexpensive and attracts different types of customers to say it nicely. Unfortunately a few nights we were woken up by screaming drunk crowd on our floor. Bed was way too soft for me and I woke up with a sore back every morning.

We really enjoyed our stay at Astagina Hotel. It has a wonderful atmosphere that immediately makes you feel relaxed. The garden and poolside area are absolutely marvelous – beautifully maintained and perfect for unwinding after a day of exploring.

The bathroom felt very dated. It would make a big difference to renovate it – stepping into it just didn’t give a great feeling. We really hope this will be improved in the future. The food at the hotel is nice, though there are some even better restaurants in the surrounding area that are worth trying.

Great location, very close to the beach and restaurant, but at the same time very quiet!

Nothing

The location is great, close by to Legian’s main strip and Garlic Lane. Wonderful kid friendly restaurants nearby. Also the breakfast was amazing, well kept gardens and beautiful adult pool area.

The rooms have become run down, mould in bathroom isn’t healthy, and the floors creak quite badly. I hope downstairs guests couldn’t hear it (we were on top floor). The kids pool area could do with a little more attention. As the adult pool doesn’t allow under 12’s (!!), the only other pool doesn’t suit kids over 5 in my view (too small and shallow) so there’s nowhere for parents with children to relax).