1) Very polite and efficient staff. From the folks at Front Office to the housekeeper. Front Office would take you up to your room, do simple introductions to the facilities, activities and items provided (or not). The hot water kettle wasn't working though, and I had to go downstairs to inform Front Office as they didn't have a phone in the room. The housekeeper came within a few minutes, checked the kettle, agreed it wasn't working, and promptly got a new one for me. 2) "Hot spring" in the hotel is very clean. Lady in charge comes in and out a lot, and makes sure cameras are not allowed. There is a cold pool, heated pool and hot pool (no indication of whether these are actually hot spring waters with properties), on top on a large sauna. There's facial wash and body lotion too. Good facilities here. Just that the word "Spa" in the hotel's name made me think there were spa massage services, but there wasn't. 3) Free DIY class at 3.30pm on weekdays. Some way to pass time. There's a game room too. And the hotel is relatively quiet and not like a zoo despite its size. Significant proportion of Japanese clientele. 4) Just a 7-8 min walk from Jiaoxi Bus Station, if you're taking a bus from Taipei. Even nearer to train station. Roads are good to drag suitcase on so no worries there. 5) Yukata and slippers provided in room. No more disposable toiletries provided for free in the room from 1 Jan 2025, govt's orders. Internet in room was strong. 6) The bed was super comfortable. Ultra large, with fluffy pillows. I slept so well.

1. Room has a nice stone, grey, square tub in the bathroom. But it seemed silly to not provide bath salts if you expect guests to onsen in their own room. Would have been a nice touch. 2. Toilet a bit strange. It was separated from the sink and bath area. While toilet had a small sink with it, there was no hand soap. So you've to use the toilet and go to the larger bathroom if you want to wash your hands with hand soap and have a mirror. 3. No pretty view. Just put down their blinds as it's directly facing another hotel opposite.

Very clean and very near to the train station. The onsen provided is big enough for 3-4 ppl The staff at restaurant will ask us for feedback about the food. Have events related to new year such as 年越しそば and new year champagne .

Have handicraft event for making Japanese new year flower wreath for free. But we were told because we checked in on 31st Dec we cant have it and were given to make a Xmas deco instead. なんか どこかちょっとおかしい。Had new year soba and champagne but the deco was Xmas deco😅. In my opinion It would have been perfect if it was new year wreath instead of the Xmas deco . it was free anyway so I guess we shouldn’t be complaining ??

Perfect location as it is walking distance to most attractions nearby. The hotel is clean, comfortable, new and thoughtfully designed. As I stayed for one day, I did not have time to check out the facilities (gym, pool etc). The room were spacious with hot tub equipped in every room. I had the corner room and it was very nice. Location is excellent with plenty of food and shops around. Staff were courteous and helpful. Price point is abit on the pricier side for this area, but it is definitely a treat.

Staff was friendly and very helpful, whether it's the front line staff, restaurant or cleaning or games room or even the security and parking staff. Breakfast was good and comes with nice views. Location is a short walk to the jiaoxi station.

The hotel air conditioning was quite cold (lobby, room walkways), tried to adjust the hotel room temperature but unsuccessful. The set dinner was too much of a big portion (good for big eaters though), but overall the food is nice and restaurant staff are attentive (helped to package certain portions). Was hoping to get a bigger room like last year as stayed for a few nights this time but did not get the bigger one unfortunately.

Their staff were very friendly, thoughtful & helpful. Always with a bright smile. Service was excellent!!!Thankful and lucky for the free upgrade of room. It was my first visit and I will definitely be back if I visit Yilan again. Room was very clean and spacious. Bed was comfy!! There are free snacks and drinks too. Rooms slipper are SUPER comfy, it is made in good quality. Close to 7-11 and other stores. Few mins of walking distance. Nearby bus stations too!

Perhaps can consider building shelters for drop off/pick up point and smoking corner. It will be useful for raining days. But nonetheless, umbrella are provided. Staff will come out to shelter you with umbrella when they see you. So all are good!

This was honestly the most beautiful hotel I’ve ever stayed in. The service was amazing, and the interior design was calm and elegant. One of the standout features was the Japanese-style Toto toilet – a nice luxury touch. But the absolute highlight was the bathroom: a private hot spring bath in a stone tub, just like a traditional onsen. A truly special experience that made this stay unforgettable!

Love the hotel! So nice, spacious and clean. The room was huge and the bed was comfortable. The bathroom was spacious with tub for hot spring onsen. Excellent location. Close to restaurants, bakeries, shops, drink places, desserts…you name it they have it. There were also many free public hot springs for soaking your feet in. All in all we had a great stay.

We really liked the service of the hotel staff. The room wasn't too big, but it was just comfortable for 2 nights stay. The private onsen bath was a highlight of the hotel! Very short walk (3mins) to the train station.

There were 5 different breakfast sets that you could choose from and some ala carte items (not much selection- cereal, taiwanese porridge and toast). Wished there was a bit more in the ala carte section as not all the breakfast sets were suitable; but this is subjective!

Clean, comfortable, baby-friendly hotel. Loved the dry sauna, hot spring facilities, and in-room tub. Room had a large closet area that was perfect for setting up the crib and diaper-changing area.

Breakfast was fine but not exceptional. Wish game room were opened earlier and decorated better with more warmth.

Location is great since very close to JiaoXi Station and easy to travel around. Hot spring water is supplied to room and can enjoy private time in a huge bath tub. Very generous with in room complimentary drinks and snacks. Very details and taking care need of children too.

Breakfast portion (main) is little too big and certain dishes was not warm/hot enough (like salmon dish). Otherwise very generous on entry, drinks, fruits and side dishes.