Close to everything

I had booked and paid for a room in my name. The room was for my daughter, her husband and their two children, six-year-old, and one year-old. They sent me an email to give my daughter permission to use the room, but the email would not go through. Rather than taking verbal authorization, they told her that she would not be able to get into the room. They had been driving all day and were hoping to refresh themselves before going out for the evening instead they had to leave and come back later in order to get into the room. This situation could’ve been remedied over the phone, which I tried to do but the staff there would not allow it.

Beautiful property with great amenities. The spa was excellent and the service was amazing. When we checked out, we asked about getting a breakfast sandwich to go. The lady at the desk said they would stop making them in 1 minute, so she literally RAN to the restaurant to see if she could get there in time. She came back out of breath and was so apologetic that they didn't have any left. Talk about going above and beyond!

Nothing

Nicely appointed with fun theme elements. Staff was very helpful. Nice bar at hotel and great proximity to Wolgang Puck restaurant next door and Brownwood town center.

Room was unusually damp even for Florida and with AC running. Duvet too heavy. Please provide a lighter alternative as an option. Music in pool area competing with music from Puck restaurant fining patio. Surely, you guys can reach some agreement on that.

Front desk personnel are fantastic. The Wolfgang Puck restaurant is convenient and provides excellent meals/drinks and service. There are several other dining options within 5 - 10 minute walk. Ample free parking at hotel as well as the Brownwood Paddock Square.

N/A

Facility and staff were great

Not being able to access ESPN college football on TV was not good. Room needed blankets. Old couples have different “thermostats “! Accessible rooms were as far from the elevators as possible-last room on the hall. That doesn’t make much sense.

Clean, great pool, nice art and style, good bar and restaurant.

Rooms are dark, bathroom needs more light and vanity mirror. Free breakfast for the price would be nice at this price.

We had a wonderful stay with our children – everything was perfect! The place is truly amazing, very comfortable, and family-friendly. We enjoyed every moment and would definitely love to come back. Highly recommended!

Everything was just perfect. It is in an amazing neighborhood. The staff were warm and inviting. The facility was and well maintained. And the decor was very unique and almost comforting in a way.

Nothing. It was all perfect!

We lost one of our bags and the person at the front deck was really nice and really tried to help us find it. Roger, who was the nighttime Security person Bent over backwards to try and find it. Sfer a few hours the cleaning team found it and turned it into Security/lost and found, who emediately called us to come and pick it up. We were so relieved. Awesome job on taking care of the customers.

Location, staff, comfortable bed

As a women there is no lighting to put makeup on in the bathroom. I had to bring my makeup to the window and put it on with my tiny mirror I brought. Very dark bathroom.