351 reviews
From
$82Boulevard De Las Naciones 2000, Acapulco, 39690, GR, Mexico
351 reviews
1/172
Restaurant
Outdoor swimming pool
Kids' pool
Business center
Free Private Parking
Free wifi
Room service
Fitness center
Holiday Inn Acapulco La Isla by IHG, is a 4-star retreat in Acapulco de Juárez, Guerrero, Mexico. Located about 8.8mi from the city center at Boulevard De Las Naciones 2000, this hotel offers breakfast and has 351 reviews. Prices start from $82 per night.
Featured amenities include a restaurant, outdoor swimming pool (free), kids' pool (free), business center (free), private parking (free), and free Wi-Fi, plus room service and a fitness center (free). An airport shuttle (free) helps arrivals, while shuttle service (extra charges) and meeting/banquet facilities (extra charges) cover bigger plans. The stay also features a 24-hour front desk, non-smoking rooms, wheelchair accessibility, terrace, bar, balcony, free toiletries, beach umbrellas (free), beach chairs/Loungers (free), elevator, and a garden.
Family-friendly touches include a kid-friendly buffet and babysitting/child services (extra charges). On-site parking and a sun deck provide easy downtime after a day of exploring Acapulco.
Set near Acapulco’s sparkling shoreline, the vibe here is built for easy days by the water. An outdoor pool welcomes all guests while an adults-only option offers a quieter dip, complemented by a sun deck, terrace, and a garden for slow afternoons. When hunger strikes, Restaurante #1 is ready on site, with a bar and balcony spaces for sunset sips and relaxed meals. A complimentary airport shuttle makes arrivals a breeze, setting the tone for a smooth stay.
Rooms run the gamut from Standard Rooms to Executive, 2 Queen configurations and Suites, with non-smoking spaces available. For views and breeze, King Room, Balcony and Room - 2 Queen, Balcony offer balcony options, while high-floor choices like King Room, Highfloor or Room - 2 Queen, Highfloor provide elevated perspectives.
Practical travel details keep every stay easy: private parking and Wi-Fi are free, with a 24-hour front desk ready to help around the clock. Family travelers will appreciate a kid-friendly buffet and babysitting/child services for a fee. For plans that call for more space, meeting/banquet facilities are available for an extra charge, and shuttle service (extra charges) can handle larger itineraries.
Closest airports
General Juan N. Álvarez International Airport
3.3miRestaurant
Outdoor swimming pool
Kids' pool
Business center
Free Private Parking
Free wifi
Room service
Fitness center
Free Airport Shuttle
Air conditioning
Kid-friendly buffet
Bar
Sun deck
Tour desk
Parking On Site
Terrace
24-hour front desk
Non-smoking rooms
Wheelchair accessible
Beach umbrellas
Beach chairs/Loungers
Elevator
Garden
Balcony
Free toiletries
Show 7 photos
Room - 2 Queen, Highfloor
2 Queen Size Beds
280 sqft
Smoking not allowed
Private Bathroom
Coffee machine
Flat-screen TV
Air conditioning
x4
+
x3
More details
2 Queen Standard Top Floor is 54 square feet and includes 2 queen-size beds 150-154 width plus safe and is Wheelchair-accessible.
Show 3 photos
Suite
1 King Size Bed
1 Sofa Bed
110 sqft
Smoking not allowed
Private Bathroom
Coffee machine
Flat-screen TV
Air conditioning
x3
+
More details
The King Suite offers a working desk with ergonomic chair, telephone line, free Wi-Fi, radio and alarm clock. There is also available 2 flat-screen TVs with cable channels and a seating area, and a coffee maker. The bathroom has a modern design and offers free toiletries and hairdryer. The room also features a safety deposit box, air conditioning and ironing facilities.
Show 6 photos
Standard Room
1 Double Bed
Smoking not allowed
+
More details
Show 6 photos
Room - 2 Queen, Accessible
2 Queen Size Beds
325 sqft
Smoking not allowed
Private Bathroom
Coffee machine
Flat-screen TV
Air conditioning
x3
+
More details
Show 10 photos
King Room
1 King Size Bed
290 sqft
Smoking not allowed
Private Bathroom
Coffee machine
Flat-screen TV
Air conditioning
+
More details
Show 6 photos
Room - 2 Queen, Pets Allowed
2 Queen Size Beds
325 sqft
Smoking not allowed
Private Bathroom
Coffee machine
Flat-screen TV
Air conditioning
x4
More details
Show 11 photos
Room - 2 Queen
2 Queen Size Beds
325 sqft
Smoking not allowed
Private Bathroom
Coffee machine
Flat-screen TV
Air conditioning
x4
More details
Show 10 photos
King/2 Queen Room
2 Queen Size Beds
1 King Size Bed
280 sqft
Smoking not allowed
Private Bathroom
Coffee machine
Flat-screen TV
Air conditioning
+
More details
Show 7 photos
King Room, Smoking Allowed
1 King Size Bed
290 sqft
Smoking allowed
More details
Show 5 photos
Executive, 2 Queen Size Beds
2 Queen Size Beds
280 sqft
Smoking not allowed
Private Bathroom
Balcony
Terrace
Coffee machine
+
More details
Show 5 photos
King Room, Balcony
1 King Size Bed
280 sqft
Smoking not allowed
Private Bathroom
Terrace
Coffee machine
Flat-screen TV
+
More details
Show 5 photos
Executive, King Size
1 King Size Bed
Smoking not allowed
More details
9
351 reviewsCategories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Featured reviews:
Joel
9.1
March 2025
The staff were very helpful and attentive. We decided to buy the hotel breakfast, and while pricey, it was absolutely delicious with many options. The location worked well for travel from the airport.
It seemed like the communication between the hotel and booking site wasn't that clear. We were under the impression that the hotel had an airport shuttle so we could use that to get to the hotel, but we found out it was only for return trips to the airport.
Humberto
8.2
May 2023
The A/C is fantastic, given the hot temperature in Acapulco. The beds and pillows are great. The Black out curtains are very good. The TV has a great selection of channels
I understand that check in time policy is 15.00 Hrs, and arrived around 10. There were rooms available but reception staff, which is very friendly, asked for an extra payment of $700 MXP for early check in. This is not appreciated. Location is not bad, but could be better closer to the beach.
Marc
8.2
May 2022
clean. comfortable beds. friendly staff. close to airport. good pool. nice yard area. restaurant food good and good hours. on site convenience items for sale. on site ATM. good security. nice desk for laptop work. faciities all working. internet goog.
no beautiful views. price a little high. rooms a little small. too far to ocean and Acapulco bays and downtown. need car to get around because not much within walking distance.
Bhagwan
10
August 2023
Good cleanness. Hospitality. Timely transportation.
Absence of gallery.
Heelntoe
8.2
October 2022
Staff were excellent. Nice sized room. Restaurant was very good. Great value. Punches above it's wight.
Monish
9.1
June 2022
It was a great stay and friendly staffs , good food and good music . Great taxi service and overall a great experience.
Mirta
10
January 2023
the personal are nice.
don’t change the towels; and don clean, the room just set the bed and no more.
Heelntoe
9.1
September 2022
Staff were really. Goo d.
Better than expected.
Roxana
10
June 2022
I liked the room was so quiet the personal was nice 😀the service excellent the restaurant was good….
😀
Juarez
10
February 2025
Great service in general. Staff members were so kind and helpful.
Everytthing was great
Airports
General Juan N. Álvarez International Airport
3.3miAirports
General Juan N. Álvarez International Airport
3.3miAttractions
El Rollo Acapulco
5.9miAcapulco Cruise Port (Terminal Maritima)
7.9miLa Roqueta Island (Isla de La Roqueta)
8.1miZocalo
8.4miFort of San Diego (Fuerte de San Diego)
8.5miDiego Rivera Mural (Exekatlkalli)
8.9miLa Quebrada Cliff Divers
9.1miCoyuca Lagoon (Laguna de Coyuca)
14.5miLocation
Age restrictions
Availability
Restaurant
Outdoor swimming pool
Kids' pool
Business center
Free Private Parking
Free wifi
Room service
Fitness center
Free Airport Shuttle
Air conditioning
Kid-friendly buffet
Bar
Sun deck
Tour desk
Parking On Site
Terrace
24-hour front desk
Non-smoking rooms
Wheelchair accessible
Beach umbrellas
Beach chairs/Loungers
Elevator
Garden
Balcony
Free toiletries
Accessibility
Auditory guidance
Bathroom emergency cord
Entire unit wheelchair accessible
Toilet with grab rails
Visual aids (Braille)
Visual aids (tactile signs)
Wheelchair accessible
Bathroom
Bathtub or shower
Free toiletries
Hairdryer
Private Bathroom
Shower
Toilet
Toilet paper
Towels
Bedroom
Alarm clock
Linens
Wardrobe or closet
Business Facilities
Business center
Fax/Photocopying
Meeting/Banquet facilities
Cleaning Services
Suit press
Entertainment & Family Services
Babysitting/Child services
Food & Drink
Bar
Breakfast in the room
Coffee house on site
Fruit
Kid-friendly buffet
Kids' meals
Packed lunches
Restaurant
Snack bar
Special diet meals (on request)
Vending machine (drinks)
Vending machine (snacks)
Wine/Champagne
Food & drink safety
Breakfast to-go containers
Delivered food covered securely
Food can be delivered to guest accommodation
Front Desk Services
24-hour front desk
ATM on site
Baggage storage
Concierge
Currency exchange
Express check-in/out
Invoice provided
Tour desk
General
Air conditioning
Designated smoking area
Elevator
Facilities for disabled guests
Family rooms
Laptop size safe
Non-smoking rooms
Room service
Smoke-free property
Tile/Marble floor
Internet
Free wifi
Kitchen
Coffee machine
Living Area
Desk
Sitting area
Sofa
Media & Technology
Cable channels
Flat-screen TV
Radio
Satellite channels
Telephone
TV
Outdoors
Balcony
Garden
Outdoor furniture
Sun deck
Terrace
Parking
Free Private Parking
Parking On Site
Physical distancing
Cashless payment available
Contactless check-in/out
Mobile app for room service
Room Amenities
Clothes rack
Fold-up bed
Iron
Socket near the bed
Sofa bed
Safety & security
24-hour security
Carbon monoxide detector
CCTV in common areas
CCTV outside property
Fire extinguishers
Key access
Key card access
Safe
Security alarm
Smoke alarms
Safety features
Access to healthcare professionals
Air purifiers
First aid kits available
Services
Wake-up service
Wake-up service/Alarm clock
Spa
Beach chairs/Loungers
Beach umbrellas
Fitness
Fitness center
Kids' pool
Outdoor swimming pool
Public Bath
Transportation
Airport drop-off
Free Airport Shuttle
Shuttle service
From 15:00
Guests are required to show a photo identification and credit card upon check-in
Until 11:00
Pets are not allowed.
WiFi is available in all areas and is free of charge.
The minimum age for check-in is 18
Come and go whenever you want
Free private parking is available on site (reservation is not needed).
Child policies
Children over 1 are welcome.
Children 18 and above will be charged as adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
1+ years
The price in MXN has been converted to show you the approximate price in USD.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
The maximum number of cribs, extra beds, and children allowed in existing beds can vary depending on the option booked.
All cribs and extra beds are subject to availability.
No capacity for extra beds.
Mastercard,
American Express,
Visa
This property does not accept cash.
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