My stay at Pepe’s House was a delightful experience. From the very first moment, the hotel staff welcomed me with exceptional warmth, always attentive and ready to assist with any need. The room was comfortable and perfect for resting after exploring the city. A special detail that made my visit even more enjoyable was Empanada, the hotel’s cat, whose sweetness made her the best companion. Without a doubt, a cozy place I look forward to returning to. Highly recommended!

Very comfortable and big bed, the room had everything one needs, the stuff was very nice and helpful , and I also loved the very cuddly cat ☺️

The breakfast could improve a bit, especially the müsli/ cornflakes were a bit sad. I would also love a bit more than jam to put on the toast. (But this seems to be a problem that I encountered all over hostels in Ecuador.)

A really nice hotel well located in the center. The place is quiet and is a nice location to rest in Cuenca near the Cathedral, the artists street and floral marketl. The personal is kind, available and really helpful. Bars and restaurants are at walking distance. The breasfast is delicious. Our room was cosy and clean next to a bright resting area. You have everything to enjoy a good stay in Cuenca definitely a family place to stay

No major point. Just there are two lovely friendly cats. I'm allergic it has been a little issue once one came to say hi. Nothing to complain about the place

First off, the staff were all super helpful and booked a couple of day trips for me. They don't have a tourist agency there so the staff was able to find something for me cheaper than I could on my own. And the trips were great! Now, any review would be incomplete without a mention of Empanada. She is the best cat in Ecuador (undisputed) but also quite possibly the entirety of South America. I love her. Also the rooms are very clean and comfortable! But....Empanada. She is everything.

I didn't like that I couldn't catnap Empanada.

There was a good variety of foods for the breakfasts, fresh fruits, eggs, local Cuenca dish, breads and specialty rolls as well as granola and oats. Milk, yougert juice water and coffee. Staff were excellent and very friendly.

There was nothing that I would say I did not like. Very enjoyable stay

Nice place - not right in the centre but still it has a good position, We had a room at the front with a seating area and windows out on to the street. Slight trade off with street noise/Music from the shop opposite for the light and balcony but with the windows closed the noise was ok. Very helpful staff including Empanada the cat who was really in charge

Breakfast was ok but nothing exceptional

Everything was just wonderful! The staff, the rooms, the breakfast, the location - everything. They helped me with every question or inquiry I had, the breakfast was fresh with healthy choices and good coffee ;-) also, the hotel is completely plastic free, which I greatly admire and support. I already recommended the hotel today to some of my colleagues! They will book you the next time, when they are in Cuenca. Thank you again for everything!!!

We ended up in Cuenca for 5 nights because of the protests going on in the country and we loved every second of it. From start to finish everything was flawless. Clean and big room, with a great shower and comfy beds. Location is great, about 5 min walk to the main plaza and lots of restaurants are all in walking distance. City is beautiful and you can easily entertain yourself or end up in an awesome restaurant somewhere. Everything is within walking distance and otherwise the lovely staff will arrange a taxi for you. All of the staff are great, from the front desk employees to the kitchen staff and the owner. All of them speak english and will help you wherever they can, big or small. And I have to mention the cutest of the staff, the cats. Empanada is awesome, very social and if you pet her she will love you for it. If you don’t pet her she will leave you alone, which is good for people who don’t like cats. Pepe is beautiful although we didn’t see her that often. Lola doesn’t leave her room so we didn’t see her since she is a bit jumpy around people. 100% we would stay here again!

Rely nice location on a quiet but accessible street close to park Caldron. The staff was amazing. The building is designed really nice with .ultiple seating g areas and the area for breakfast and snacks with the street view window was great. The were super accommodating with my vegan diet and so hpful. The room was very clean and very comfortable. The bed was very comfy as well. Clean and more updated bathroom with perfect water pressure AND hot water. I recommend the BB and would stay again.

Nada

The location was perfect, very central to the old town. Really lovely interior and design, warm and clean with a beautiful inner patio, the rooms are kind of in a little village almost with cute windows, the room was very comfortable and the bed was so soft and perfect. Delicious breakfast with lots of options, the staff are friendly and so helpful. Highlight has to be the three cats, especially chunky empanada <3