Nice and modern Great breakfast Wonderful staff

Our mistake, we booked ocean view room without realising it was away from the main complex, requiring us to drive there for breakfast and pool.

Amazing location, the architecture of the building was extraordinary. The shower in the bathroom was wonderful, great pressure. Room size was good given we were there for a week. The bed was huge and very comfortable. The staff were very pleasant. I had an excellent massage from Amy. The food and wine were lovely.

The room wasn’t vacuumed for Five days ( I had to ask housekeeping to do it ) The thermal spa was somewhat tired and in need of maintenance. A complementary small bottle of water for each guest daily would be a suggestion as I have experienced this elsewhere and as an hotelier myself, is something we provide for our guests. Just a little simple acknowledgement to mark the fact that it was Christmas Day could have been an added touch, something inexpensive just to add to the festive experience. ( eg Chocolate on the pillow etc)

Beautifully designed Sea View Villa with stunning ocean-facing balcony Well-equipped room with mini bar, comfy couch, work table, LCD TV, and spacious bathroom Peaceful, romantic setting perfect for couples Main building offers multiple dining options, pool, spa, gym, and a luxurious atmosphere Smooth check-in process and well-organised billing system Incredible value for money — $256 for 1 night felt totally worth it.

Nothing major — but just noting: all meals are only served at the main building, so you may need to walk or request room service (with a small charge) Mini bar items for one felt like we are getting it for free but a small note was there, but sometine guest can get confused it's good to know at reception that mini bar items are chargeable if used.

What I am most satisfied with is that the breakfast is very rich and the hotel's breakfast time is very warm. It allows you to enjoy breakfast slowly after exercise.

I have stayed in the hotel dozens of times. This time I came to stay and ordered a simple dinner in the lobby bar. The staff told me that there were no chicken and beef burgers. I was very disappointed. I like to eat the beef burgers and chicken burgers in the lobby bar the most. I hope there will be some next time. I hope the hotel's good and popular meals can be retained. Sometimes frequent travelers really choose to frequent the hotel because of a favorite food.

Have stayed here plenty of times, it’s our go to accommodation every-time we’re down in mornington peninsula. Although it may be a little drive away from the beach fronts it’s still worth every dollar. This stay we arrived fairly late as we were coming from a dinner. The lovely staff member at reception gave us a complimentary late checkout, without me even asking! Not only is the accommodation and facilities amazing but the staff are too, true customer service that keeps us coming back. Every single staff memeber I have encountered at this resort has been nothing but lovely. Makes the stay ten times better.

no faults at all

I stayed at the resort for 3 nights and it was exceptional. The team at reception were so kind and friendly and looked after me so well. Special mention to ladies for making sure I had a bath in my room. During my stay I ate breakfast in the restaurant and had room service and all food was incredible. I visited One Spa twice during my stay and it was simply outstanding.. The treatments were exceptional and the team at the spa couldn’t have been more perfect if they tried. If you haven’t had a vicchy treatment of your life, I highly recommend. They looked after me so well and the treatments and service was first class. Overall my trip was amazing and I will definitely be back.

I had visited another RACV site and was happy to book RACV Cape Schanck due to that experience. The main building and its facilities were absolutely fantastic. However, if you booked the Ocean Villa rooms you unfortunately don’t get the in-room dining amenities (take away only) or the pleasure of jumping into a lift and having direct access to the facilities. Having a 4 year in 40 degree and being 34 weeks pregnant meant that we had to drive to the main building every time we wanted to use the pool, playground or have dinner. It wasn’t clear when booking that the rooms would be seperate from the main building. The room itself was fine but you could hear EVERYTHING from your upstairs neighbour if you were located on the lower level of a two storey building. Due to the fact that the facilities were great I would come back again but not book an ocean villa room.

Ocean villas being external and not clear when booking with Booking.com. Instead of charging an in-room dining fee when in the main building, charge the $5 to the external buildings so then you can deliver to those guests.

Great views, amazing welcome by staff, great cleanliness all around, facilities were open late and early to make the most of, location is good if you're travelling around Mornington. Would definitely come back again especially during summer to experience all the facilities resort had to offer.

breakfast food was not hot to my liking. Not much range on the food, ie: fruit selection did not have varieties. A little bit of slow customer service around the restaurant. I requested for a riped banana as they only had green ones on show, staff passed me and said she'll check it however she ended up going to her station and had forgotten about it. I requested another staff and no follow up as well. I would've understand if they didn't have it available instead of just making me wait with no reply. Otherwise I only had high expectation for breakfast as reviews were amazing and consistent. Maybe I just had a bad luck with that day. Staff were still friendly at the end of the day.

The front desk staff always arranged the room I liked. All the hotel staff were very nice.

The lobby bar cancelled my favorite wagyu burger and fried chicken burger, which is what I am most dissatisfied with. I have mentioned this problem every time I check in, but there is no response, so I will not mention it next time. The hotel cannot only look at the good opinions of guests, but also hope to follow up on the dissatisfied opinions, so as to retain the old guests who have stayed for several years. Thank you

Location Comfort

1. There was no mention that the ocean view rooms were located further away from the main hotel property. Hence we opted to pay and upgrade to be in the main building. 2. There were no staff or monitoring the pool area where small children jumped in with their parents into the Jacuzzi while there were clear signage that children under the age of 5 were not allowed. This was extremely disturbing and some kids even got into the jacuzzi with their floating equipment.