The staff were incredible. Upon check in we received a warm welcome and personalised welcome letters. The location was incredible but I would recommend paying extra for the balcony rooms as it could get a bit stuffy inside. The pool, gym and spa facilities were exceptional and the breakfast included was restaurant quality. The bar fridge was also free and replenished every dat. One day we left our do not disturb sign on accidently and received a call from head of house keeping to double check if we wanted our room cleaned. The staff were the most professional and nice people I have ever had in a hotel!

The bathroom didn’t have a door and the toilet door had a 30cm gap from the roof so things got “intimate” when someone had to go to the toilet.

This is a beautiful hotel right in the heart of Sorrento and accross the road from the beach, can't really get a better location in Sorrento. Shops, cafes and resturants all at your door step. The Hotel has such a great vibe! The rooms are as described and i would recommend this place to anyone with no hesitation.

There is only one lift. so we spent a lot of time waiting for the lift. Although in the description it says complementary mini bar, it is only a mars bar and a couple of cans of soft drink, still nice of them, however don't get too excited. Buffet breakfast was ok.

Beau was the most fantastic member of staff I’ve encountered in a long time. He went above and beyond to make our stay comfortable & really went the extra mile. If it wasn’t for Beau accomodating us and changing our room we likely wouldn’t have stayed at the hotel for the weekend. Location was 10/10.

Our first room was at the level of the pool & was not sound proofed at all. You could hear every word of the music with the doors fully shut. Some of the staff were slightly unprofessional at the restaurants, but the receptionists were fantastic. You can’t really get a spot on the pool loungers at peak times.

Very nice hotel, great pool and the room was well appointed! However, the so called 'ocean view' was a peep over the swimming pool roof - they should equip you with a telescope or binoculars! don't be fooled! The other issue was sound peoofing - we got a good performance from the room above us which obviously was very exciting!

The lack of a real ocean view and the sound proofing

Beautiful decor, spacious, great pool

Check in process unnecessarily complicated so took forever, not much common sense from staff to problem solve the situation. Booked 3 rooms, asked on Booking.com to add guest names which then changed the booking names for those rooms….caused unnecessary co fusion at the desk and delayed check in. Also on check out, told us they were unable to provide more than 1 pool access key for the whole group (3 rooms) which resulted in logistical issues. This could/should have been easily fixed

nice vibe, newly renovated. swimming pool os the highlight.

the breakfast is just so so. for a five star rating hotel, it is a bit disappointed. not only the quality but also the attitude of thewaiters/waitress. i can tell that they are either too tired or unhappy of their job. they are all look grumpy. the pillows of the hotel room is terrible. very hard.

Enjoyed the property a lot, great restaurants easy to access, walking distance to all areas, staff were very friendly, room was very clean and kept well :)

Walking through the Riley wing was very very hot in temperature, I’m assuming it has something to do with the location of the gym and maybe the sauna, everytime we would walk through to get to our elevator the hallway was very hot breaking out with a sweat instantly.. would Probley choose another room next time we stay just to avoid that, other wise it was great :)

The room was great - very large, very quiet, in pristine condition and with all amenities. The complimentary mini bar was very much appreciated. We enjoyed our G&Ts and pretzels on the terrace before dinner and beers with chocolates when we came home. Breakfast offering was extensive and tasty, (although limited regarding cereal and fruit). The Atrium breakfast room was light and comfortable and visually appealing. The staff were very friendly and extremely helpful.

Finding the entrance to the hotel was a challenge. Signage is poor and from the street the main sign is for the spa. We entered through the front of the old hotel where the sign says Main Entry. Not a good idea as we had to wend our way through restaurants and bars and take a lift in order to reach reception. We had trouble with the Nespresso machine (we own three but they are all different from this model) and needed a staff member to assist. I would recommend instructions be provided. Lighting in the bathroom was very poor for applying make-up. Disappointingly the "medium" poached eggs I ordered for breakfast were as soft as my husband's order of "very runny". THE CONSTANT DOOF DOOF MUSIC AT BREAKFAST WAS EXTREMELY UNPLEASANT AND DESTROYED THE AMENITY!

I was looking forward to our stay in a retro-style renovated hotel. The reception staff were welcoming and pleasant. We had a 'cosy' suite booked in the Heritage wing on the 3rd floor. As we were only staying the one night, I love the 'cosy' option and had no preconceptions about it being anything other than small, yet well appointed. SMELL The room was beautiful with the exception of being confronted by an overwhelming, intense and putrid chemical, floral odour. It literally took our breath away. The windows could not be opened and having the door open didn't diminish the smell. To the hotel's benefit, the On Duty Manager organised an extractor fan immediately to try and expel the odour. 45 minutes later she contacted me and said the odour couldn't be removed, and she personally checked the room. UPGRADE We were then provided a King room with a balcony, an apology note and a complimentary bottle of red for any inconvenience caused. The room was spacious and we enjoyed the use of the balcony. So a big thank you to the On Duty Manage for both organising an upgrade and also checking the odour in person. AUDREY'S WOW!! Now this was amazing. We had a wonderful welcome from the Maitre De. Our waiter, Sebastian, was a delight. He was informative, bright and attentive. The food was undeniably perfect. It was a well oiled machine from kitchen, to table service to the perfectly matched wines. ATRIUM The location and ambience of the Atrium was wonderful.

The hot breakfast buffet items were cold. The initial room was overly perfumed and uninhabitable. The exchange room still had a very mild version of the fragrance, but we could open the patio doors.

Booked this property for my parents 40th anniversary, they had nothing but amazing things to say. They really look after you in terms of service, I believe the room my parents stayed in also had a complimentary mini bar that was a exceptional touch! They also hand wrote a cute card for them congratulating them on their anniversary. Things like that truly mean much more than expected. My mum endlessly raged on about their breakfast buffet too and the eggs she had there! Overall a great experience