The location is great. Short walk to the train station and bus station. The room size is nice. Room was pretty quiet Bathroom is super nice. It's a great location to easily get around. There's a couple of malls near by, even a costco.

Staff does not assist with anything. While the hotel receives luggage, they do not ship luggage nor do they assist in helping you ship luggage. They don't help ship packages. They don't help setting up any kind of travel (ie car service to airport or taxi). If you order food for delivery, they do not assist driver in getting you the food. You need to wait downstairs for the food. Breakfast is open from 7a-10a but I would say it's more like 7a-9:30a because around 9:30a, the cook will stop making stuff and you will be asked to hurry up around 9:50a. Weird design choice, they have the sink in the sleeping areas instead of the bathroom area. Even with these negatives, I still liked the hotel an would recommend it. Just be aware of the negatives.

Staff excellent. Especially Chandra in hospitality and Pham on reception ( both outstanding professionals ) . We were so impressed with the beautifully decorated and appointed rooms . Spacious, modern , clean rooms . Ours had a great view over the park next door . Ideally located very near the bus station and rail . A 1 hour bus ride to Narita airport . We chose it for this reason to be able to get to our flight in good time but would recommend it highly regardless . The breakfast included delicious . The afternoon tea and evening drinks free ( for Premier guests). Unbelievable value .

The entry hall is a bit gauche but reception and all other spaces fantastic .

I've recommended this hotel to my friends and family, and if I could recommend it to everyone I know, I would in a heartbeat. Kaihin Makuhari already has a special place in my heart because of its clean, safe, and accessible neighborhood. It is close to Tokyo, and you can find great onsen, a huge Aeon mall, great restaurants/entertainment, and everything else in the area. This new hotel is right in front of the Kaihin Makuhari train station (barely a 5-minute walk from the North exit), multiple conbini's around, and is brand new. From the moment you step into the hotel, it smells amazing, and then the kindest staff member assists you to check in. I've stayed here twice this year already, and both times they were kind enough to upgrade our rooms - I've never had this type of treatment, so it genuinely made both me and my partner feel so special. I can't stress this enough, the staff here are the most professional, kind, accommodating people ever. The rooms are nicely remodeled, and SO CLEAN. It is spacious in comparison to a lot of standard Japanese hotels, and the beds/pillows are also very comfortable. Amenities were great, and even the shampoo/conditioner provided in the bathroom made my hair feel insanely smooth. The hotel offers a delicious breakfast, along with afternoon tea time and a small snack/drinks at night in their lounge area. They are so generous with their food/drink services, and everything was fresh. I truly have no complaints from my stays at this hotel, and the staff were all truly amazing people. I already plan on staying here for my future visits, and I won't even consider staying anywhere else because they set the standard so high.

the breakfast was amazing every morning, very accommodating staff. the hotel is located right where we needed to be and within walking distance from many nice areas to explore including Japanese gardens and a large mall while still attending our conference.

theres an automatic light that clicks on in the entry way. one of the beds was too close to it so everytime i moved it clicked on and woke us up. im not sure if there was a way to shut that off, we couldnt find it, so we just used a post it not over the censor and solved the problem.

Peaceful retreat from the nearby convention. Beautiful atmosphere and friendly staff. Lovely view of the incoming trains and foot traffic of the train station nearby, just far enough away to not be noisy. Delicious breakfast.

No pool or onsen located on the property

Great hotel, perfect accommodation, a little further from Tokyo Station, but has excellent transport connections to every part of Tokyo.

Great location next to train station, restaurants, and shopping. Great breakfast and all day refreshments.

It was very warm in the corridors and hallways, but that may be for energy saving.

New hôtel, very clean, and walking distance to station, to many stops and restaurant. Direct bus to Narita airport for 1200 Y per person, 35 minutes ride.

Extremely clean, friendly staff, close to railway station and a beautiful hotel.

Nothing except the pillows were a little hard

Clean and comfortable. Modern.