Our stay at Hotel Schlosspark was wonderful, and exceeded our expecations. The hotel was very well decorated, in the 'traditional' style but with new carpets and furnishings. It is located right off the main centre of the town, a short walk to restaurants and cafes (and the famous thermal spas). We booked an economy room, which was bigger than expected, with a very spacious and warm bathroom (with great water pressure) as well as a dressing area. The beds were comfortable and clean -- though 'Queen' actually translates to two twins pushed together, which is common in this part of Europe. The spa was open from 15 - 22, with a nice sauna, swimming pool, and rest area -- super relaxing. Finally, the breakfast was first-class, with eggs, sausage, vegetables, traditional pancakes/waffles, and fresh bread, coffee was also very tasty. We enjoyed looking at the view over Karlovy Vary from the breakfast room, and the staff were most helpful.

No complaints -- be aware the check-out is 10:00 sharp, which is slightly early, considering this is also when the breakfast finishes.

the stuff really kind, explained to me how to get there from train station, the bed supercomfortble, really clean, just right in the center but a bit hidden to be more quiet, no noise around in a room with views to a hill, all facilities provided

I booked a room with Spa in a really famous Spa city, famous for the benefits of the thermal waters, with high temperature waters... and the Spa water is too much cold that you can not stand it more than 3 minutes inside (even in summer), nobody there to help you with the waterfalls and so on... really disappointed with this ... I could afford the money (&time) of the Spa access to entrance the city Spa. please, if someone from the hotel read this comment, do not switch the ambient music before 8 am...

It is right in the center of the old city.

It is right in the center of the old city. If you want to go out at night, you have to walk at least 20 min or take a taxi. The room was big and comfy, but, we booked 2 rooms with double beds and the beds were 2 single ones to each room. We asked the receptionist about it and she told us that they don't have any double beds in the hotel. She informed the staff and they came and put a buffer between the beds. It was Okey -ish but not what we expected.

The hotel staff is very friendly and caring, and speak several languages including Russian. We have lacked shower gel and safe was locked upon arrival - the receptionist came to fix it immediately. We enjoyed the sauna, little swimming pool and breakfast that was included into the room rate. The hotel has perfect location and is generally good value for money.

Well, there is kettle in the room but tea and coffee are provided for 30 Kr per cup. That is called greediness :) Sauna is opened from 17:00 Booking.com advertise this hotel as “доступ в оздоровительный центр включен в стоимость». What is that? Sauna and little swimming pool? It was misleading, I chose this hotel for the reason that there is more than that. Instead we payed 600 Kr per person for the spa at the Thermal Hotel. Spa Hotel Schlosspark is a nice hotel but booking.com should give more precise description, such as tea and coffee cost 30 Kr per cup and access to sauna and swimming pool included, not to the health centre

Staff was very friendly and helpful. There was a kettle in the room Lovely decorated

My wife's eye sight isn't great. A couple of times she didn't see stairs that were ccovered with the same dark carpet as the hallway floor and nearly fell. A stripe in a brighter colour or a metal strip at the top and bottom of the stairs would help to alert people with poor eye sight, whose vision is not so bad that they would qualify to use a cane. It's not the Hotels faulr. We come across this problem alot

We would like to express our gratitude to the personnel of hotel, who cared about us welcoming and kind ladies at breakfast time, caring and attentive always with smile housekeeping Anna and young lady, who helped with extra amenities, efficient Evgeniy from reception😃👍

As we booked very last minute, we did not really have time to read through reviews about this hotel. Tea/ coffee/ mini bar in the rooms are chargeable. Compact gym and pool. Keep in mind that property is located at the bottom of the hill, the incline is just in sane!!! It seems relatively close to major tourist attraction on the map, however it is hard and risky to drive or even to walk. Limited and chargeable parking 10 euro per night, that needs to be booked in advance, no valet service. Will not book again and would not recommend due to location!

Excellent location, within a few steps from the city center and all colonnades, our room was just superb, breakfast was also excellent. All personnel were very friendly, especially in the spa center and they worked very hard to meet our needs. Thank you to everyone, we will be back soon!

Room service needs some improvement, overall our room was clean but I had to ask a couple of times to replace dirty dishes and towels in the room.

The location was very good and we had a great view from our window, the beds although old style they were very comfortable and also the pillows, spacious bedroom, tasty breakfast. They offer also a lot of room facilities like vanity set and bathrobes that where in a bag to keep clean. I definitely suggest to book a parking place if you come by car.

The smell of the bathroom but that's probably because of the waters and the pool that for me it was cold.

Opening hours of the spa facilities (until 10pm) Good breakfast with beautiful view on the terrasse

Two singles bed put together (with a 10 centimeters gap between the mattress because of the wood framework) instead of a double bed... For a romantic getaway, it is a pity!

Hotel is really close to the city center. Breakfast was very good.

Hotel access road really needs renovation. Room decoration is like from the 70's. In order to get to the swimming pool, which is really small, you need to go through a real labyrinth of corridors. Night shift personel did not speak proper English. No Netflix function on TV.