The breakfast was really exceed my expectation. There were many varieties for breakfast, all of them were very fresh. The staff were very friendly and helpful. The location of the hotel is also great, it is very close to center.

Very friendly. Service is really good. I forgot something in the safe. They called me and nothing was lost, when I pocket it up. Never met such a trustful hotel.

Nothing, everything amazing.

The location of the hotel was excellent. There is a short but steep hill from the main thoroughfare but it can be avoided by using the lift from the kollonade. The rooms were clean and comfortable and reception staff very helpful. Breakfast was varied and abundant with both hot and cold dishes. These changed slightly every day. The homemade bread was delicious.

Difficult to find something I did not like but as an older person I would have wished for a "grab bar" in the shower.

Very nice rooms with modern design. Breakfast is really good and you can ask for a cappuccino or any other coffee. Hotel is located close to the old town which is convenient. Kettle in every room which is not a standard. English speaking personel keen to help.

Wifi not working in rooms located far from the elevator (issue was mentioned to the reception but it wasn't fixed). Very limited amount of English speaking channels on tv. Parking space is approx. 10 minutes walk uphill

very good breakfast, clean rooms, very helpful and friendly staff, location

Parking located 500 m away from the hotel , but it is a minor disadvantage as staff take care and put cars to a parking lot The hotel is after complete renovation, sauna, fitness have been not available yet. Shall be available soon.

Room, location, breakfast

Parking is like 700m far away and it takes like 20 minutes to get there by foot. No other option is available.

Incredible service by Veronica and the director Alexandra - made the whole experience exceptional

The location was great, in the heart of the city, only a couple minutes uphill from the main promenade. The staff was very friendly and the hotel manager made an effort to talk to us to make sure we were comfortable. The hotel is very new, about one year.

This is just a suggestion - there could be a stool/bench in the bathroom. The bathroom was large, but there was no place to put your clothes, etc, while showering. Also, the shower could have a place to put your toiletries - there was no place to put your soap or anything, you had to put it on the floor. There was shower gel attached to the wall, but I prefer to use my own toiletries.

Impeccable service at this hotel!!! This was probably the best experience I've ever had and I travel A LOT. The staff is what makes this hotel stand out. Everyone was super friendly and helping making me feel welcomed and like I was part of a family in the 5 days that I stayed there! I was treated like royalty!! I didn't get everyone's names but everyone from reception desk to the kitchen was awesome. Thank you for making me feel so special and welcomed! Thank you, Sasha, for making me the kasha! 😉 I didn't get a chance to say bye to you! I loved my stay at this hotel due to the genuine and kind people like you and I hope to see you all again soon!!! 🙂

We had a great stay at Hotel Saxonia in Karlovy Vary! The location is very central, and the parking spot on the hill was beautiful. We appreciated the welcome drinks and the exceptionally friendly staff. Our family felt very comfortable, and we would love to come back! Highly recommended.