The hotel is very clean, the pool was fun, the room was nice. When we needed a roll away bed the staff were very accommodating. We have yet to have breakfast but are hoping it’s as good as the reviews have said.

The bed was awful, super uncomfortable and hard as a rock. The pull out couch bed should never be considered an option for anyone except a very young child to sleep on. But thankfully we were able to get a roll away bed which helped our older child be able to sleep very well. We on the other hand did not sleep so well.

Comfortable bed, quiet and clean room with a bathtub, proximity to the boat rides "Christmas on the Pecos", American and continental breakfast choices. Hotel has a heated indoor pool that was used and enjoyed by several kids while we were there.

Hotel had no Christmas decorations anywhere in the public areas or rooms. The famous boat rides for "Christmas on the Pecos" are a major annual attraction to Carlsbad between Thanksgiving and early January. Several hotels outside the Hampton Inn offer 15% discounts to attract customers and entice them to stay longer in Carlsbad. We were very disappointed that the Hampton Inn chose a relative sterile atmosphere with no seasonal decorations. There was no milk to drink for breakfast, just a bit for cereal. Hotel does not have enough chairs for breakfast.

Staff were lovely. Room was spacious, bed was very comfortable. Breakfast was OK.

Nothing

breakfast was great, staff also very attentive.

our TV did not work. It continued to say "No Connection" I unplugged several connectors in back and replugged got same result. We called desk at 10 and no answer so went down personally. He said disconnect Satellite and then connect it. We went back up and tried that. Still no connection. By tyhen the news was over so we gave up. We were in room 306.

Staff was friendly. Breakfast was typical breakfast but was tasty. Bed was comfortable.

Our room was located on the 4th floor. When we walked down the hall towards our room there were several spots in the floor that seemed to be weak. Definitely needs to be checked out. Next when we entered our room several of the drawers were standing open which makes you wonder why and if this room was throughly cleaned.

Good location to visit Carlsbad Caverns. Well situated in Carlsbad to walk to a chain restaurant. Breakfast was adequate to start the day. All staff encountered very friendly

Room a little tired, but was clean. Small set of drawers didn't stay closed & had to be wedged with paper. Bottom sheet didn't fit the bed

I called the hotel to let them know that I would be late (5:30 am) after driving all night. When I got there, they had me all checked in, and my room was ready. It was really close to where my daughter lives, which made it very convenient.

The only thing I didn't like was the rudeness of other guests. Which the hotel has no control of.

I loved the breakfast. It was great! The waffles were great. The batter was perfect. The compliments to the oatmeal were great. Cereal choices were good.

No milk was put out for consumption. The only milk was in a container for cereal. It is a breakfast bar; milk should be available to guests. I did not like the staff in the kitchen. A short, very heavy lady with long hair was extremely rude and offensive.

Very comfortable. We enjoyed the whirlpool, the pool and the exercise room. The breakfast was very good with a variety of choices. Plus there were also fresh baked cookies from 5-7 pm. All the staff was friendly and helpful.

The breakfast was great not too big or small just perfect in the middle. Pool area was nice. Location was nice next to a Walmart and a Chili's for shopping and dinning out.