Very courteous and professional staff. Location was very good and quiet location. Breakfast was included in the Booking and delicious breakfast was served - different types on all the 3 Days stay at Hotel. Ample Car Parking Area. Good Garden Area for Campfire Dinner & Moring Walk. Kids play area also available in the Garden area. Overall a very memorable trip to Hotel Mahabaleshwar Fragrance and a comfortable stay for 3 Night / 4 Days.

Breakfast timings could have been bit earlier. They start the Breakfast service by 8.30 AM. Otherwise, no complaints. Comfortable stay altogether. Thanks to the Hotel Staff for their homely / courteous approach to all the Guests that were present along with their Family at the Hotel.

Well mannered staff and spacious room overlooking River Venna valley. Lot of strawberry farms around.

THe approach was very confusing as it is a 9 feet Forest road approx 500m. There is only one signboard(3'x2'). The incline is steep and only one vehicle can travel so keep blowing horn. No lights also. As per Hotel staff the lights were put but the Forest deptt removed it. The approach is common for three hotels and a Pvt property. So follow Google map or one is bound to miss the turn.

I liked the room's position - direct view of the range of mountains. Strawberry farms tour which the hotel management has organised - it was an wonderful experience.

Approach road for the hotel - too narrow and steep road and not having visible signage for the hotel entry. Parking space also not adequate to accommodate large vehicles - if the no of vehicle is more.

Rooms were spacious with a good mountain view. Food was good and service was great. There was a quick response to the requests made. Rains made the view even more scenic. Mapro garden is close by.

Parking space crunch, I was told that they are getting a bigger space under parking which should help the current issue. There were bed bugs in one of the rooms. Hopefully this was fixed for the next customer.

Very good location, Big room and very Clean, Food is also good, Staff were very polite. Awesome view from the Garden, they provided a bonfire at night with music. Value for Money. Special mention to Brijesh who help a lot and made our stay very nice.

No lift facility

The hotel is well maintained and clean and our stay was really comfortable. The staff is really polite and took care of all our requests. The view from the room (ours was the family room - My parents and I stayed in the room for 2 nights) was splendid. We had a balcony with a swing..loved it. Also, the breakfast including tea was very good. The food served for dinner was delicious, we loved it. We had non-veg as well as veg. On the 13th night, there was a bonfire arranged for all the guests and the food was served outside, the environment, the ambience created by the hotel was something my parents really enjoyed. Also, the manaher is a very good singer and entertained us with his singing, great night that was. The hotel also helps you in arranging a taxi/car on hire for sight seeing. Overall, my parents loved the experience and that makes me very happy

Nothing to post here

Overall a very soothing experience. Meets my expectation. Staff members were very helpful. Complementary breakfast was fulfilling. Access to the nearby Strawberry garden is a plus. Bonfire, karaoke sessions was some surprising elements.

Room service was little bit delayed (may be they are overloaded). Paid food was good but can do even better.

Location was very good. Very easy to reach from Pune.

Very limited breakfast menu options ( if opted for complementary breakfast). Housekeeping and cleaning of rooms can be improved.

this property is a must stay for any family or couples. the staff and their manager are amazing. they took care of us and gave us a royal treatment. the rooms are clean, their food is yummy and their hospitality is number one. I would recommend staying here to experience the hospitality which I don’t think you might get anywhere. way to go guys keep it up… see you again

The rooms are quite big and nice

Although paying a higher price for the booking, I was surprised to know that breakfast was not included in the price. Booking.com takes higher charges than a normal booking price.