Always we stay here at Hotsson Im Acapulco it's just walk to beach out back across sand. It's staff is exceptional mostly. Very helpful valets, he brings luggage to room and will bring ice to you because machine was broken but they fixed it that Very night. Ac is great but had no extra blanket use to but we made do because they still fixing from the very bad hurricane, no phone in rooms they wasn't done yet. Our room was king bed with sofa ocean view but was a side room ocean to right but veiw was still exceptional. 11th floor.

No phone in room and ice machine out but still was exceptional

Clean and comfortable. Excellent staff. Good food selection at the buffet.

Rooms lacked a main light, so were a bit dark. The hotel is still in the process of opening after the hurricane, but more than enough facilities for the number of guests.

I really appreciate the level of service in the dining room; the staff was very pleasant. Next, I also appreciate the extra mile Gabriel (the tourist planner) offered when I left the hotel to take my bag to the taxi at the end of the hotel driveway. The New Year's Eve pirate inspired theme was truly beautiful.

I didn't like that the hotel lacked sufficent hot water for bathing. My showers were luke warm, which wasn't desirable for the duration of my visit. The hotel elevators stop working at one point and I had to climb the stairs to the top floors for two days.

No food service in rooms or pool

The property is in a great location, on the beach. The staff were attentive and very friendly. The beds and pillows were very comfortable offering a good night’s sleep.

Adding a small fridge in the room would be great.

The room was great, just what I needed. Wasn't too small, the view from the 16th floor was awesome saw the beach day & night. Location was perfect, we either walked to our destination or we took a taxi. Nothing was too far. I'll stay here again if I'm in Acapulco.

Nothing big, just checking in did take longer than expected, only two employees in the front desk helping 5-6 guests. Would help if they had more help checking in guests. Making the progress faster so we as guests could start enjoying our accommodations. Not a big problem... it's understandable @ times.

Breakfast was very good. Lots of great choices

Only a very few employees spoke English It’s beach front but hotel is not allowed to use it I assume u need to pay someone Also wish there was a dedicated children pool and an adults only area Entertainment would be nice at the pool bar if the pool bar was open. Wasn’t when we were there so drink wait time was long

Great location - right on the beach/sea-front. Wonderful pool and nearby facilities. Rooms are clean. Views are great from everywhere in the hotel. Very professional and friendly staff. Amazing buffet 3 times a day - lots of choice for all tastes and the price is reasonable.

The hotel would benefit from a renovation: the design of the rooms looks really old and even locks on the balcony door are already broken.

The amazing location with beach access and view from my 23rd floor! Walkable to restaurants and shops

Extremely busy hotel with loud local clientele!…

The staff was excellent , the location was excellent, the experience was unforgettable like always. We visit Acapulco 3 times a year and we stay at this resort every time and it needs disappoints. I recommend this establishment 100%