The location of this resort is unbelievable, the privacy (it really has a private beach) is exactly what I would have expected from a Mandarin Oriental. There is a lot of Ocean life and coral easily viewed with goggles (and snorkel). The staff do attempt to please to the best of their ability, however English is a little bit lacking.

It was unfortunate that the pool slide did not work during our entire stay, (of a week) but they did try make up for it.

The food was exceptional, the breakfast every morning was delicious and had many options including lobster wonton which was very refreshing. Staff was nice and I could call a call inside the hotel to travel everywhere. Hotel lobby is beautiful and the view is great. Highly recommend.

The sand on this beach is grainy, more like rocks than coral. If you prefer, you should go to the Dadong beach instead for a nicer beach day.

The pool though there are two and the other was under maintenance. The breakfast buffet is awesome! The Cantonese hainanese restaurant was also very good. The snorkelling was quite nice too as the hotel has a protected coral beach - though a bit costly. In the general area very nice resort setup and not too inconvenient to get into town via taxi.

No shelves in the shower for personal toiletries. No clothes line in the toilet. The drawers in the room kept sliding out for no reason I.e. old mechanism not well maintained. Most importantly we had a child and the balcony sliding doors had no child safety lock (unlike the other hotel in Sanya we stayed at). Lastly, according to the resort map beach had a designated swimming area but in reality it wasn’t marked out and the actual person at the beach said swimming wasn’t allowed… which for a beach resort is pretty ridiculous.

Once we moved from a Hillside room to the Ocean side we were very satisfied with our room and the facilities are excellent. We got exceptional service from Make at breakfast, he remembered our routine which was a really nice touch. The gym, leisure centre and spa are all excellent. Alex and Lily on reception were very helpful, as were all of the staff generally.

The beach was a bit sharp for swimming and I would have been happier if the sailing had been complimentary and solo.

location, amazing pool, great food, hidden gem, private and quietness. staff was very helpful, providing us with the room we wanted, and helped us to book another room with a garden which we appreciated a lot

a lot of bug bites, very itchy and red, we got like 20 bites each, we had a few horrible night of sleep… it’s common for sure with such high humidity and the tropical set up but it really made a dent in the perfect holiday. not sure what could have been done though.

Staff were lovely, very friendly and helpful. The restaurants were excellent and we had some fantastic meals.

When it rains one of the outdoor restaurants is moved inside. I wouldn't recommend doing it as it was not the same experience at all indoors.

Hotel has incredible garden. Breakfast very good choice. Very polite staff. Mihail manager is person who helped me everything I needed , and more than that. He was very proffesional and friendly.

Perfect getaway resort with beautiful views and facilities. Chloe was super sweet preparing some anniversary surprises for my wife and I.

The landscape of the resort with all the plants and the laberynth of pools set into it is absolutely stunning. you could easily swim to a spot in the shade under one of the palm trees at any time, -an important design feature. The temperature controlled infinity pool was amazing, with a nice breeze and a zen view of the South China Sea. Other than in Thailand it is probably one of the most beautiful resorts I've ever been to, you really feel like you are somewhere exotic & can really wind down. Breakfast was great and you could roll up at 10.30 and casually take stuff and the staff would leave everything out for you -no panic rush to clean up. With their variety of fruits yogurts & greek salads and cold cuts & the nice expresso the nice girl made for me everyday, it very often turned into a lazy brunch.. The evening bbq was good with surprisingly fantastic sushi, but a little excessive, most nights I would opt for the starters at Fresh, -awesome tuna & scallops etc. (and bread and butter) & listen to the cool Philippine band above at the bar. Thanks Alex on reception that help with anything super fast, but also I think some credit needs to go to the army of people taking care of this place that go quietly unseen, the gardeners, housekeeping I never saw or heard so nice, buggy drivers on demand etc. Cheers! They had a nice quiet fitness centre too to hide from the 2pm heat, oh, and the massage with the precious metal bowl, -unbelievable..

Not much. Sometimes 4pm -6pm turns into a bit of a paparazzi gang jumping around & dress parade along the font edge.. * I wish they had a rewards or points system so much, I would go more..

The hotel is very clean, stuff is friendly, great spa, delicious breakfast, professional managers. in general I like the hotel very much

it is forbidden to swim in the sea, it is very disappointed as I’m a huge fan of the sea