Everything about this property is exceptional -- most especially if the weather is nice and you can enjoy the outdoor terrace / bar area on the 5th floor with a view of the Statue of Liberty. Only downside is the ongoing horns of boats coming/leaving the dock area that you hear through the night.

The horns of the boats kept waking me up but I realize this is not something the hotel can control. But it would be nice for the hotel to warn you or put sound machines in the rooms to drown out the noise when you sleep.

BTW, coming in Hotel during the evening Valet and Door staff very welcoming and enjoyable to interact with. However Lobby Staff very much the opposite, questioning ,unfriendly ,disrespectful. I dress in Suit and tie, and was treated like I was some sort of street Bum, and that I had no business coming in. They need better training ! If you have some sort of problem with people coming in your Hotel , then find a way for Hotel Guest to be recognized, and respected.

Would have liked to have been warned about Ferry's and their LOUD Horns wee ll into the night 3:00am, un able to sleep do to ferry directly outside my window. Lobby Staff very much the opposite of Valet and door persons , questioning ,unfriendly ,disrespectful. I dress in Suit and tie, and was treated like I was some sort of street Bum, and that I had no business coming in. They need better training ! If you have some sort of problem with people coming in your Hotel , then find a way for Hotel Guest to be recognized, and respected.

This is without a doubt a very luxurious hotel! We booked it because of the incredible view on the Hudson river together (both room & restaurant). This absolutely met our (high) expectations. The restaurant was one of the best we experienced in NY. Also the room and all other aspects of the hotel werer very luxurious so what's not to like? That being said, it might not be the best choice if you are solelely for tourist purposes as the hotel is more targetted at a business clientel and a networking location in NY.

We were surprised to learn that the reception/concierge does not order cabs ... instead they advice you to use a service like Lyft (which we did :)). You can hire a private driver who will assist you personally while driving around NY. Not the best option for our plans however. What is nice is that taxis can drive up to the lobby while covered from the rain and wind; again pure luxury ... :)

Outstanding quality of breakfast, excellent staff - calm, beautiful, stylish location with River View.

The stunning location with amazing views. The hallways and elevators very unique fitting the maritime theme.

We found the hotel to be very good. Nothing really sticks out. It is slightly expensive for what you get. But overall a very good stay.

The Cipriani’s dining room is the loveliest, and has the most exhilarating view in Manhattan. The food was beautifully presented, and the dining room staff well trained, especially at breakfast. When the rooftop pool opens, it will be a spectacular setting.

On the other hand, when I dined at a small table by the bar at the other end, one evening, the service was risible. I had to request a glass of water, which was never refilled. I also had to request salt and pepper, while listening reluctantly to far too much about the staffs’ personal lives. Reception is gracious, but each time I entered, I was asked whether I was a hotel guest. There were very few hotel guests, and at this price point, I expect to be greeted by name.

Excellent food, service and a beautiful atmosphere.

The staff needs to know what packages the hotel is selling. Our stay included breakfast but staff did not know how to bill us.

Excellent for events and all things business. Ample and beautiful space to meet, lunch and lounge. 2min walk to the heliport makes the location easily accessible from any NYC airport.

The location might be a bit disadvantageous for travelers visiting NYC for sightseeing. Heliport and ferry traffic can cause a bit of noice.

The staff is super good. Very professional and always there to pamper you.

I personally did not like the pillows and the fact it’s by the river. Noises are intense there even during the night. However, in Manhattan noises are an issue even downtown.

Exclusivity. The staff were super nice and the restaurant was quite nice.

The room was rather smaller than my expectation and for the prices at least I thought the room will come with a bathtub. The prices in the spa were exaggerated so we ended up not using it. We wanted to have a little getaway in the heart of NY but the hotel only offered the comfortable room and nice dinner/breakfast so overall it would be considered very expensive for the value.