I had a wonderful stay at this hotel! From the moment we arrived, the staff were warm, professional, and attentive, making me feel truly welcome. The room was spotless, spacious, and very comfortable, with great attention to detail in both the amenities and overall design. The facilities were excellent, although they ask everyone one to wear swimming caps – from the pool and gym to the restaurant, everything was well-maintained and of high quality. I especially appreciated the five star buffet on the week end and the breakfast with a wide variety of options to suit all tastes. The location was also perfect, with easy access to nearby attractions and transport. Overall, it was a fantastic experience, and I would happily recommend this hotel to anyone looking for a comfortable and memorable stay. A special thank you to Vivi whom when above and beyond ! Absolutely fantastic and professional behaviour towards us. She showed great kindness in accommodating our family, she’s an asset to the hotel/company.

The staff, the amenities, the location.

Extremely friendly and helpful (and good looking☺️) staff, great facilities in room and in the common area (swimming pool, gym etc.). I had a wonderful stay with my family there! Highly recommended for family travel!

The location is a bit apart from main attractions and food precincts, especially with the congested traffic conditions in Xi'an.

1) The breakfast sets the gold standard with soup, delicious omelettes, plenty of health options, english newspapers, and so much more. 2) The staff are attentive, generous, and everywhere (yet cleverly give privacy). 3) Senior Staff speak enough English. 4) The Concierge crew are attentive and treat any challenge with conviction and commitment... specially the effervescent and efficient Gordon, the dignified Terry, and also the dynamic Felix.) 5) The general bellhops (Jones was great) and breakfast staff are sharp and insightful. 6) The room (1503) was like a luxury 6 * condo.

6) Location isn't good for walking, but they'll get you a taxi anywhere.

This is the best hotel with the best service we have been to. We were upgraded to a room completely free of charge, the staff was very friendly and hospitable, everyone spoke English. Wonderful breakfast, pool and gym. A great place for your holiday!

I love the staff really helpful.. since I was from the airport.. thanks to terry I made it to the hotel at the time of 2am. Rooms were great.. Breakfast was great I love my room.

Nothing serious that I don't like

Hotel is well designed, colors, materials and lighting is all in well balance. Staff is young and helpful, but may be need little bit more experience with hosting the Western quests. Bed, Bed sheet, towels, toiletries all 5 start quality. Very nice lobby area and entrance.

The Top among Xi’an‘s most outstanding hotels by the Details of service Team and in it’s quality facilities! Quality & elegance decoration, tedious design, and comfortable bedding.... Bedding quality is our first consideration!

Loved this hotel! It was peaceful, clean, modern and the staff was very attentive to customer’s comfort. The breakfast was exceptional! If I’ll go back to Xi’an, I’ll stay here again!

Impressed service!

None

Hotel suggested us late check-out, it was very suitable, reception girl Sarah was very excited and helpful!