Sai Palace Grand is a reasonably priced hotel at a very central place in Malad, lots of value for money. It has decent facilities, good restaurants, room service. Overall cleanliness is good, though there is room for improvement. Breakfast spread is excellent with various vegetarian and non-vegetarian options. There is also decent parking in front of the hotel as well as Valet Parking.We liked our stay very much.

The reception staff unnecesarily calls up in the morning for Breakfast time reminder and also to know our check-out time. I know that this information is necessary for their Daily Planning, but they can see if this is really necessary as all Guests know about the timings.

We were travelling as part of a flight layover, for a period of 24 hrs. The hotel team accommodated all our requests and since we did not want to open our baggage and repack, they assisted us with all the bathroom amenities as we requested. A late checkout with a half day charge was also accommodated. We did not have the breakfast this time as we were still recovering from a jetlag, however, we did get a call to remind us for the breakfast. A big thank you to the team of the Hotel, all the housekeeping team, concierge guys handling our very heavy and many luggage, the F&B staff in the restaurant and IRD. This was my third stay in the Hotel and would surely be back whenever we plan to stay in Mumbai.

Too much to ask maybe, the mega event, cricket world cup, in the room, would have been a blessing, however, no complains on this.

Hassle free check in. We arrived late in the evening, but the check in was quick and efficient. The room was nice and clean, had a nice view and included fresh linen and toiletries. The buffet breakfast spread was absolutely excellent with a huge spread of cereal, sandwiches, boiled eggs + made to order eggs station, north and south indian dishes, breads, tea, milk, fresh fruits etc. They made sure the food was fresh and constantly replineshed. Excellent staff, we loved our 1 night stay here and would highly recommend this hotel. Location is great.

We could not connect to the Wi-fi in the room. Wi-fi connectivity needs improvement.

The location , staff , rooms were super nice and clean with all facilities, breakfast was nice too.

WiFi is really bad and due to lot of functions there was disturbance in the room. I don’t why the breakfast place in the morning is set to freezing temperature making the food cold .

The breakfast was nice and had a good spread. The executive room was big and spacious.

The housekeeping was a turn off. The floors were never mopped and the bedsheets were never changed unless we complained.

Great hotel! Location was perfect

Mr. Richard at the front office. Poking his nose during the booking process while I was speaking to another member of the team. He had no sense of professionalism and hated the way he was talking to us. I hope the general manager takes some strict action here.

This group of hotels have a history of running excellent properties in the hospitality industry and know their customers very well. Well-appointed rooms, trained staff, good service quality and outstanding food all make it a compelling stay!

Nothing to relate in this trip.

Rooms Location Food

They didnt clean our room. We left in the morning and when came back at night. Asking at the reception why it was cleaned. They had no answer

The choice offered at breakfast was plenty of choice and very good . It was mixture of Veg and non veg.

Our stay went well and cannot complain.

It’s good hotel near malad west metro station.

It has three restaurants with good food and serving quality & quantity is more than other restaurants