The hotel is amazing for families with kids. In one location you variety of attractions, restaurants and entertainments to make your stay stellar.

Given the price of the hotel I was unpleasantly surprised that the staff asked me for 15 BGN for parking per night, after my car was already packed at your location for several days. If the hotel claims to be all inclusive please make it really all-inclusive or make it apparent to your guests, avoiding their dissatisfaction when they find out the parking is not part of what they have already paid for. The whole experience left unpleasant feeling of being taken advantage of making me hesitant choosing your hotel in the future.

Great food - lots of salad / vegetable / vegetarian options. Huge property, including a water park, shared with two adjacent hotels by the same operator. Very large beds (width 1.10m x 2!) and comfortable room size. Right next to a beach town (Ravda) with plenty of nice beach bars. Nesebar old town is a nice half day trip, although completely besieged by tourists even outside season. Staff is very nice.

The building needs brush-ups after 20 years, especially the bathrooms. Overall, compared to hotels in the area, still a fine property but no luxury. The courtyard is where all the animation takes place - noisy till 10:30 pm. Included cocktails are too sweet and the house wine barely drinkable. Don‘t come for the alcoholic beverages. As typical for the whole area, the coffee is not great. Indoor pool was pretty crowded. There‘s no Uber/Bolt in the area and the normal taxis rip you off. Use the taxis that hotel operates itself.

Lots of choice for food and entertainment. Kids were entertained until 10:30 at night. Plenty of pools, slides, parks. Beach area was lovely. Snack options through the day were great. Room was spacious but basic. Reception staff were excellent. I would go back to this hotel.

Air con in rooms was substandard and overall the hotel is in need of some modernisation. Requirement to pay for the security deposit box is antiquated. Service staff could be quite rude at times. More sun loungers needed around the kids pools. Adult entertainment was cheesy.

The food was excellent, a lot of food for every kind of taste and diet. The room was very large , nice pool view.

The reception crew not so friendly, the beach full of algae and nobody there to clean it even if the stuff was notified about the problem, they said “sorry, this is nature”, basically for 6 days I was swimming with the kids in algae. The all inclusive drinks were full of sugar and as cheap as possible,maybe local drinks, no internation drinks. For a 5star hotel there was no mini bar in the room, we should have at least a mini bar and a coffee maker in each room.

We loved the room,there was a second smaller room with 2 single beds for kids.The double bed is actually a triple bed,three adults can easily sleep in it. The food is very good,the sweets not so much (for my taste). Loved the pools and the sea,the games for the kids,the water gymnastics.

The bathtub was leaking.the walls are very thin so you can hear everything in the next room and also from the air vents We couldn't sleep very well because of the people in the next room who spoke very loudly and let their small children scream and jump in beds until 1 am.

Large room, comfortable beds, very clean. The hotel is great for a family holiday. It offers everything you would expect from an all inclusive hotel and more. The food is restaurant quality. Best entertainment team we have seen in a Bulgarian resort. Very large and clean swimming pool, great aqua park with various slides.

Unpleasant smell in the bathroom every morning which goes away eventually. Some of the female receptionists were not very helpful and made us feel like we were asking them for a favour every time we approached them. The gym needs improvement and an air conditioning. Tennis courts are too expensive to use unless you bring your own tennis racket and balls.

Pools for the kids Entertainment for the kids Close to the beach Good selection of food

Blinds for the windows Lack of amenities for 5* hotel (minibar, slippers, robe)

Proximity to Black Sea, just a short ride by public bus to Nessebar Old Town. Food spread was superb at all meals, cake selection was incredible. Lots of sun lounges so no fighting over it. Water bottles can be filled from the corridor stations as well as coffee, hot chocolate etc from the machine on every floor. Ice cream bliss.

You have to pay for the use of the safe in the room. Overall room furnishings are hardly 4* rating. But if you are ok with extremely basic, you will be fine.

The numerous pools, the water temperature in the internal pool, the amazing beach, the water park. There were many activities which cost money, but although i would prefer not paying additional fees, it was incredible that always these additional activities were empty without any queue. We were 1 week and was always what to do, many different activities every day. This hotel was marvelous for us😊!

To reserve early in the morning chears in the pool. Although many places are only for the "palace" hotel, there were from the other hotels in the resort, there was no supervisor checking.

The hotel was nice, good facilities, nice swimming pools, room was nice with a sea view, the animation team was excellent.

The hotel wasn't a 5 star, I would give 3 maybe 4. Bathroom wasn't in good condition, could see mouldy spots in the shower, very old hairdryer, cheap plastic chairs on the balkony. The food wasn't up to a 5 star either, the fresh orange juice was from concentrate, coffee from the nescafe machines very bad with instant milk in it. I could only eat salads and a few basic things. Very big letdown that although they advertise as they have many restaurants as part of the all inclusive apart from the main restaurant they all needed booking. I walked in to check the food in the Italian restaurant but wasn't something you needed booking for,it was only a self service corner with a few basic italian dishes.