The location and property were perfect. Unfortunately for a 5 star resort they do not have the staff commensurate with that rating. The staff at the front desk besides Leah and Antoine at the pool , were inexperienced, young and not enthusiastic or knowledgeable, nor welcoming. Same for Le K restaurant regarding the staff and La Source where we literally sat for 15 minutes trying to get someone’s attention to get another cup of coffee but the main server woman stood chatting with other patrons for an unusually long time. Underwhelming for a restaurant of that caliber. The decor in Le K and Le Source however were outstanding. The art sculptures all around the resort were very dark in meaning.

Main house room 5. Was above the restaurant, didn’t give us a private feeling , most staff

Facilities are beautiful and really well maintained. Lots of options for dining on site. The staff is friendly and helpful but not really at the 5 star level you might expect. The rooms are beautiful.

There are some quirks on the service side they need to work out. A few examples are they left one of our bags in the lobby instead of bringing to our room. They left dirty glasses in dishes in our room for 2+ days and i had to call and ask for them to be removed. Didn't offer to help with our bags upon checkout.

The property was the most insanely gorgeous hotel property I’ve ever experienced. We couldn’t believe it wasn’t part of a museum. Every detail was immaculate. Loved that it was a hotel (more like an estate,) a vineyard, a spa, somewhat of an art museum, a Michelin restaurant hub, and you could walk and explore the grounds. You don’t even have to go into town (which is a quick 15 min drive) because they have it all.

Nothing.

A beautiful hotel just outside Aix-en-Provence. The hotel and grounds have been renovated to a very high standard, and around every corner there is another beautiful vista to surprise and delight. Stunning artwork adorns the walls and amazing sculptures are dotted around the grounds, . The staff are excellent - attentive and friendly. We enjoyed the wine-tasting led by Andrea, and the service of the restaurant team in La Source was superb - our thanks to them all.

The room we had was light and spacious, and very comfortable, although one small niggle was that there could have been a bit more light in the bathroom.

Beautiful property, lovely gardens, pool, spa etc Staff were very helpful-I accidentally left something at the hotel and they delivered it to me 15mins away at our next hotel the next day! -above and beyond service not often encountered -amazing!

Restaurant ambience lets the place down a little. It is very expensive but is in 2 rather unimpressive rooms although 1 looks into the calm, clean organised kitchen. Staff are professional and pleasant but apart from 1 or 2, not overly friendly

the decoration is amazing, so much art all over feels like a museum. the view and the surrounding are breathtaking the food is just top of the line, each and every restaurant is just amazing and very tasty the beds are super comfortable .

the room and the view from the room is very disappointing , also a bad smell in the room was not pleasant. the service does not meat the expectation too many events destroy the guest relaxation and tranquility.

Wow this place is really really something. Incredibly stunning the grounds transport you to somewhere magic and the rooms are incredible. If that isn’t enough the staff will literally wait on you hand and foot the service was second to none. And we wanted to say a special thank you to Noè who was so incredibly friendly and so helpful and made our stay that much better.

Amazing nature, well maintained chateau and awesome gastronomy

The cleaning staff at a a Chateau is thirsty to petty cash, don’t leave anything in your pockets or purse if you leave the room. We went for breakfast to discover later on that cash was taken of a purse of my partner, disappointing experience to wake you up from a tranquility of an amazing nature and charming Provence. Mediocre gym facility for a place with such a huge plot of land with separate SPA Centre - gym of a size of bathroom is somewhat shortsighted planning of space for your core audience who do care about health and well-being

A breathtakingly beautiful venue, it really is stunning and the rooms are huge and much nicer than they look in pictures. The massage was amazing and the service at the pool was incredible.

The food was extremely average and very expensive, I paid €36 for an arabiata pasta which wasn’t very nice and the cookie I had for pudding was extremely dry. The wine tasting although good, was very short and could have been paired with some nice cheese.

Loved the beautiful country setting of the property with its beautiful manicured garden. Thank you so much for the beautiful welcoming gift, a beautiful bottle of the state Rose that we drank on the beautiful barmy afternoon in the terrace. Loved of about it. 😍

Our room #3 was next to the stairs, so I was wakened up by some guests arriving late to they room. I am a light sleeper. I was hoping to have a great sleep and not be disturbed by city noises. I was not happy.