The location was fantastic and the architecture was beautiful, very old world. Staff were very nice especially the girl who checked us in 4/28/24 at 1000pm. I didn't get her name. The bar was classic, and the bartender made very good margaritas. A lot of people had complained about the noise from the mariachi bands right outside the window we had room 7, but once the heavy wooden doors were closed I hardly heard anything and it definitely did not keep us awake. Bed was comfortable and the room was very clean. Upstairs terrace had beautiful views and we were the only ones up there the night we went up. Nice balcony off our room. Shower was hot and the pressure was good.

No coffee maker in room or mini fridge. Coffee was not good in the hotel restaurant but there were plenty of other places to choose from very close by. Bathroom could be updated a little. On the booking.com website it said you got 15% discount if you ate at the restaurant. They at first said yes when we asked the restaurant staff about it, then they asked for our coupon which we didn't receive so we never got it. The breakfast my boyfriend ate he didn't like, so no big deal we didn't want to eat there again.

We didn't have breakfast at the hotel, as we wanted to explore the so many options around the city, but the bar is really cute. The bar makes you feel like you're in another era! They have an ample menu, and they compliment you with nice snacks for your drinks. Oh, and they give you a 2x1 coupon for the bar when you check in! As for the location, it is amazing, it's in the center of the little park De La Union, right across from the theater Juarez. Everything was walking distance, it was wonderful to be able to go back to hotel whenever it was needed during the day. I also loved that it has parking because we had a rental. The parking lot is super tiny, and it has cars one in front of the other. However, they have staff that takes care of the cars, so no problem with that all. It is super easy to get to the parking lot, there's a sign as you're driving down the road, and the staff is right there in the street to park the car for you. We'd stay there again.

Regarding the cleanliness of the room, there was a lot of dust in the ceiling. The ceiling is high, and it is embellished with spaced wooden beams that store a lot of dust, same as the bed frame. We could see the dust on the bed, as it had white linens, but we don't like to be a hassle, so I just passed a lint roller all over the bed. We understand dusting the ceiling is not an easy task, but that looked like it's been months since they dusted it. Overall, it wasn't that big of a deal, but we couldn't help noticing. Also, it's not a modern hotel with soundproofing insulation, so be prepared for some noise, especially if you get a room with balcony.

I loved the location, right in the heart of the city

Checked out early for a tour, hotel held our luggage in a unsafe area were anyone could take

Beautiful hotel! Perfectly located right on the Union Garden. Booking offered an upgrade and so I got a Junior Suite. Probably way more than I needed, but it certainly was lovely! And the patio restaurant was convenient and so good!

1. It would have been nice to know about the elevator from the get go. Guanajuato is hilly and after a day of walking the town, 28 steps, despite the beautiful staircase, are a lot! 2. The front desk didn't communicate with the parking. They knew I was to check out. They knew I had a car. They ended up having to move 6 vehicles in order to get mine out! Worse yet, the other parking guy didn't help. I'm the one who stood in the street and stopped traffic so the first guy could pull out the cars and then back them on the narrow street! In all, it took an extra 45 minutes to get my vehicle! 3. If you like quiet at night, don't do the Centro. It's only quiet between 2am and 5:30.

I liked that the hotel was very traditional, clean and in a great location to shops and see the old churhes. The breakfast was also very nice and loved the being able to eat outdoor watching people go by and hear musicians all day.

There's only an elevator for handicapped so you will need help for luggage and have to climb up and down the stairs. Not all rooms have AC so be sure to reserve one if traveling in the summer. While the location of the hotel is great it also has its downside as it can be loud at night since there are musicians playing late into the evening.

It was a lovely experience overall. The staff were all nice and helpful. The location is very central and the hotel is beautiful inside - real colonial look. Comfortable beds, good water pressure and hot water in the shower. We felt really comfortable and cared for.

It's not the hotel's fault, but for an outsider driving in Guanajuato is total madness. Streets are one way mainly, narrow and you often have to drive through underground tunnels with navigation often losing its way.

No breakfast was included. The hotel is in a beautiful historic building in the middle of the historic center of Guanajuato. It was a little difficult to find as the streets are narrow and windy. We walked everywhere. There was a lot to see and do. The parking was very helpful and on site. The beds were very comfortable and the linens nice quality.

The square in front of the hotel is quite busy and noisy at night - we were there on the weekend- but the room was quiet enough for us. Our first room was right near a very noisy elevator and we asked for another room. The new room was much nicer and quiet.

Very well run hotel. Location, cleanliness and hospitality

Only one complaint: the restaurant staff is very poorly trained. Very bad service and even though that the restaurant was almost empty, we had the same situation during breakfast and lunch: a lot of people standing around and had to get their attention to attend our group. Need to review procedures and remove staff members that have poor behavior towards customers.

Perfect hotel, amazing help with check-in and out, luggage transportation, parking, etc. The location is perfect, clean and very nice - loved the place. As the hotel is right in town center next to the main plaza, I was thinking that parking would be a big problem, but was amazing easy - the hotel has a fair private parking lot, to be entered by a road behind the main plaza, and 2 safe public parking places close by. So no worries with your car during your stay here. Rooms were very quite as they were reaching to the rear, comfortable and quite big. Breakfast perfect, and the help we got from everybody at the reception just awesome. I have some business guests coming here frequently int he future, and 100% will be happy to book here again. THANK YOU !!!

The location is absolutely stunning - very central and in a walking distance to major attractions and good restaurants. The rooms are quite small but cozy. A very nice design of the hotel make you feel in the other epoch. The parking lot is very small but the hotel staff helps to park your car at the premises when you arrive. Our experience is very positive.

Small rooms but it is not a huge problem while enjoying other activities in the city.