Good, old-fashioned, quiet but available hospitality and luxury. We had a great, relaxing time here. Food was great. Differnet people in our group tried differnet kinds of cuisine in buffet and everyone was happy. Staff were polite and competent.

While good was great, the table service during the buffets was often lacking. Cutlery and napkins won't be available, water won't be served or glasses would be missing, used plates won't be cleared. Staff weren't clueless or rude, but often had to ask multiple times or wait for too long for the basics. There is a possibility that they were too busy over the long weekend. In the first two buffet meals, we had started late (not after the buffet timing, just later during the slot) and we thought they may be running short of cutlery and not able to wash it in time, or staff was overwhelmed by that time. But the last time we were there at the start of the buffet started and we still faced the issues. This was a downer in an otherwise great experience. Hope they can address it.

- the evening tea stall set in tea garden with free chai and pakoras included in our stay - clean gym with good equipment - huge property with everything you need on sight - easy distance for bagdogra airport for early next day flights

- process of booking airport shuttle cab was a little difficult. Messaged through booking.com where the hotel provided a number. On calling the number the person spoken to was trying to give another number to do this. This went round and round for a while. Eventually booked at the hotel which was simple. Cost of the transfer was on higher side

Now that the Mayfair Group has 14 or more hotels located across 11 or more cities/locations, it is time for some serious introspection for enhancing the service quality dispensed by its staff members. Quality of service should be concomitant with the high quality of the infrastructure of its hotels and resorts. Something like The Oberoi Centre of Learning and Development that's dedicated to training and developing its own people, should be given a serious thought.

The staff members were all very courteous and well meaning individuals. Several of them stood out. But a five-star property requires more than just that in order to really, really stand out. That subtle element which you would find in an Oberoi Hotel or The Trident was missing. Though that would be perceived by only a handful of discerning residents, it still is worth the effort to relentlessly strive for service excellence.

I stayed at this hotel on my way back from Darjeeling, and it was a very good decision. The hotel is really beautiful and is surrounded by a tea garden, allowing me to take a morning walk through the tea garden, which was a beautiful experience and highly recommended. The room was spacious and nicely decorated, the staff were helpful and friendly, and the food was good.

I booked a room with a jungle view but got room with a view to a roof (see attached picture). There was some repair work under my room, all the evening a man worked with a hummer which was noisy and annoying

Chai ka Tapri is a very innovative idea . It helps one to enjoy the tea garden, and that walk between the shrubs and trees is stunning. The hotel is nothing less than an art palace as well. We don't know who takes care of this part, but we would like to extend our respect to the person or team that has taken the pains to decorate so tastefully.

Nothing as such .

An amazing property done up aesthetically with curios and artefacts..rooms are spacious with victorian furniture and huge balconies with wonderful views of tea gardens and mountains, manicured gardens, ample breakfast buffet, efficient and helpful staff.

Got noisy for a wedding being held.

I found the staff charming and always eager to please, even though I'm not sure they understood all our requeasts and sometimes things seemed to take a long time to happen or be misunderstood.

I was not entirely satisfied with the laundry. Explanations, such as how to watch the film about tea (which I enjoyed) were not clear. Room keys failed with monotinous regularity.

Really well done up property ; exudes oppulence ; extremely well maintained; excellent choice of cuisine; elegantly designed hallways ; truly a luxe experience sans the few small but fine glitches.

Turn around time for service requests was too long for the standards being set by the hotel itself in other quarters. House keeping service were really not upto the mark; In room dining took too long to deliver. I was told that 5 - 6 orders are already on the cooking line so it will take 45 mins to deliver. Not a likeable standard to achieve higher degrees of excellence in hospitality.

Sprawling property right inside a tea garden with nice views. Though all rooms doesn’t have unobstructed views. The breakfast has a good spread and would satisfy more or less everyone.

Food menu definitely needs to be worked on. Western classics are not western at all. Dim sums are not up to the mark. It’s definitely not worth the money. Staffs are well mannered but needs proper training.

For a short stopover it was enjoyable, nice tea plants around the tea estate. The hotel is quiet and has a quite nice swimming pool to relax. People who have an interest of tea, will be happy to stay there.

For a stopover it was enjoyable, however, nothing around the tea estate. To stay longer to rual. To get to the airport is difficult, the hotel isn't very helpful. The hotel wants to sell their overprised on transportation. Pain in the ash. Made me very angry as the hotel and management tried to take advantage of me. Very poor!