Property is beautiful- the grounds were immaculate.

Some staff were not completely focused on the client. Some staff at the pool bar were more interested in watching TV. We also had a long wait time to check into our room because it wasn’t cleaned. Housekeeping was not as attentive during this visit compared to our first visit.

We liked the size of the resort and seclusion of the bungalows. The staff were very friendly and helpful. The food was mostly good. The beach area was very nice with the bar and grill close by and a very attentive staff. The property was very clean and well maintained with a lot of different areas for socializing or just relaxing by yourselves.

The ride from the airport to the resort was almost 2 hours on a very bumpy and crowded road, which I know is not the resort’s fault but something to consider. Some of the food was subpar. One day our room was not cleaned after we had put the “please make up our room” sign on the door, but we called and they sent someone right away.

I loved the tree hut style rooms. lots of privacy, and at night it really felt like we were sleeping in the jungle (. and I loved the sounds of frogs and birds (bring earplugs if you are a light sleeper). Clean and beautiful room. The food was good, but nothing extraordinary. The beach was very nice with incredible sunsets. The coffee from the coffee bar is great as well. In the Martini bar most nights a guy plays the piano, a lovely and cozy atmosphere and great to have a drink. We did the Catamaran trip organized by the hotel which we really enjoyed. Finally, thank you to Lorion from the restaurant service. You are wonderful.

The Lotus restaurant which you have to book to us was nothing special, basically food from the buffet served in a fancier way. we also had to wait very long for our food. I also really wish the cocktails and drinks would be prepared properly with fresh ingredients rather than chemical pre mixed sugary syrups and mixers. Also they are served mostly in horrible plastic cups. Finally, the beach beds are uncomfortable and some of them broken. Could do with replacement.

Best omelets we have ever eaten. Loved Paul the piano man.

Could have been a little more generous with the hand soap. But every time I left a note for our room organizer, she delivered it.

Everything, I liked the peace and quiet. The food was lovely

The staff were lovely and friendly except for 1 waiter who's name was Leon, he cheated us out of money. He promised to purchase tobacco for my husband the first week we arrived and we gave him 30 dollars. Every day after we meet Leon he said he was having trouble purchasing the tobacco and we asked for our money back he refused to give it to us. I was thinking of complaining to the reception but didn't want him to lose his job, but really believed he would give us our money back.I feel very disappointed and annoyed that this happened. I know Leon got plenty of tips of staying guests and could have resolved the situation but he didn't. I just want people to be aware of this happening to them.

It was great to be surrounded by nature

- A walk across the road to the beach - A drive away from all the attractions - Food wasn’t very good - All meals started with delay (one time we had to wait almost an hour to be seated for dinner)

I can’t say enough, the layout of the cabins is great, the lush landscape all around the property, beautiful beach, lovely dining hall

The only thing I can say is the cabins are a bit dated

A beautiful resort, it felt like a curated jungle with lots of beautiful birds everywhere. The room was nice and big, as was the bed and balcony. The food was better than expected and the facilities were great - the gym was nice, as was the pool (and plenty of towels and drinks available). The private beach was lovely - clean and plenty of space.

Check-in was a little weird - after a really long journey we were excited to go to our room. We handed over our passports and they confirmed booking, but I still then had to find the original booking confirmation, take a screenshot of it, and then email it to them (which involved connecting to the wifi etc). I don't really understand why that step in the process was necessary. Also the taxi they arranged for us to leave by was about twice as expensive as other transport we got while we were there. The room was also a bit dark and could do with a little update.

This is a gem in Negril. All the other places are awful concrete monsters. Sunset at the palms is a tranquil garden with charm. It's quiet, close to the beach, with super friendly staff, good food, a well equipped gym (you can get massages and other spa treatments, too, but I didn't). All the cabins a spacious, well equipped with awesome bathrooms and little balconies.

This isn't the sunset's fault, but it's unfortunately not possible to walk the entire lengths of the beach (it took some convincing of the guards at the beach to let me cross...)

Location is excellent, and the staff is always so accommodating, especially those who have worked at the resort for a number of years.

The buffet was perhaps less diverse and not as good in prior years, but the other dining on the resort was very good and there are plenty of options off as well.