The staff is very polite, nice, patient and helpful. Especially Assistant Guest Services Manager Nelson Hui and his team. Although I am from Hong Kong but left quite a long time. So a lot of new places never been and they told me how to go there. The restaurants staff is very good and patient to explain different types of breakfast. Last, housekeeping they done a very good job to clean the room and everyday refill all the necessary stuff in the room.

If the air conditioning can adjust the temperature is much better coz we went there is winter. But the room cant change. It's a little bit made my husband is not happy.

The Hotel location and the staff are 5 star. The food in the roof bar is good and at a resonable price I had the steak twice, the rooms are very comfortable and very clean.

The Pool spent most of the time closed ! The breakfast is very poor, the orange juice is a chemical ! poor choice of cerial, limited fruit and dried out pastries. As I was on Holiday we went out for breakast on most mornings, which was no bother as there are so many good places close to the hotel, the Bake House was our No1. So for Hoilday the breakfast is not a huge issue but if I was on business I would stay elsewhere as the additional time in going out would be not well tollerated.

Convenient location in WanChai, near MTR station, with lots of F&B choices.

Small lobby and driveway.

Staff were excellent! I had got the date of my flight wrong and the staff were so supportive and helpful in helping me make the flight. Couldn't have asked for better service. Room decor was modern and lots of plug sockets etc. Sofa was nice for evenings relaxing instead of having to sit in the bed Lots of storage Good mini bar selection

The room service menu could have a better selection A lounge space as well as the bar/restaurant would be nice for relaxing outside the room

the rooms are clean, decent size and the beds and bedding are comfortable. provisions in the room are good. the location is great, very close to restaurants, transportation and sights.

in this hotel the check-in and check-out always take at least 20 minutes or longer, please be prepared. communication issues during payment attempts can also draw the process out. we have stayed many times but each time waited for a long time to get a room. adjacent rooms are difficult unless booked a long time in advance. extra beds are not straightforward either, they will ask you to upgrade to a very pricey other room category to add a bed, which is actually not necessary.

It was a great hotel. The location was good, the room and staff was excellent. Really speedy laundry service. I didn't try the pool but it had a great view from there.

The only thing I didn't like was the breakfast. It was one of the worst I've ever had. I had the western option with bacon, sausage, egg, etc, it wasn't good at all. I didn't eat it. But anyway, this is HK you just have to step out the door to find good food in any corner.

Amazing location (the good side of Wan Chai!), so easy to go anywhere in HK from there and room was just like advertised.

Too much volatility around the opening of the pool area… due to thunderstorms alerts the pool area was closed too many times (a bit inconvenient during the hottest month of the year)

Rented this for my father visiting Hong Kong. He really enjoyed it and the room seemed very nice. Convenient location in Wan Chai just 5 min walk from the subway with lots of shops, restaurants and markets nearby.

If you book through Booking.com apparently you cannot get IHG points for the stay. I wish I had known before booking. Additionally, we tried to extend the stay by 1 day and the additional amount they asked for was almost as much as the entire stay. A bit disappointed in the lack of flexibility

location, hotel itself and staff

Maybe the lobby is a little small it doesn't provide a first impression to the level of the hotel. but the hotel is great, i just think that if i had just passed through i would not have think much of it

The hotel is in a really good location, in the middle of Wanchai, right on Queen's Road East. A big wet market is around the corner. Many restaurants are located in the area. The rooms are relatively spacious for HK.

We needed a third bed in one room. The hotel refuses to put in an extra bed and instead drives a hard upsell for extra expensive suites "to accommodate an extra bed". Given that the rooms are not cheap in the first place this is not quite nice.