This is a beautiful hotel that is a relaxing oasis away from the chaos of the city. The staff were amazing and always very friendly, and couldn’t do enough for you. Our solarium room was fantastic with its roof top terrace with two sun beds and an umbrella. We booked a massage and it was the best massage we’d ever had. The hotel has amazing gardens and much to our delight some resident tortoises which we fed. We also had the wonderful experience of seeing one of the baby tortoises. I read previous reviews and saw the photos but this went beyond all expectations. We loved our stay and didn’t want to leave. Thank you so much to Amina and her team and in particular to Haveed in the restaurant who was a delight.

That we had to leave!

The hotel is a wonderful, green respite from the heat and noise of the Medina, with front desk staff who are very friendly, helpful and professional. The pool is not large but provides a tranquil and cool escape nonethless, and one can have drinks by it. Breakfast is set up outside under the shade and trees, and is extensive, with many choices both Moroccan and international, and the fresh juices are refreshingly good. We loved our large, quiet room and bathroom with the rain shower - and the amenities it provided (coffee, tea, frig, thoughtfully provided straw hats etc.) and used it as a cool retreat to recover from the heat after long walks all over Marrakesh. The only suggestion would be to include firmer pillows along with the softer ones perhaps, but we were very comfortable. We ate dinner at the restaurant 2 nights, choosing largely the Moroccan options. Every choice was really good and well-presented, with inventive desserts. The waitstaff are kind and attentive as well (especially the waiter whose name begins with a Z...) The spa is wonderful - I used the hammam and had a massage (from Oum??) which was arguably the best I've ever had. I have stayed at the Jardins de la Koutobia as well, and this hotel is better by far. Thanks to all the folks at the Jardins de la Medina - I will be back for sure!

Nothing!

LOVED our experience here very very much! Les jardin was visually stunning, it's not a chain hotel which we love but the architecture of it is still beautiful and authentic and we love the history of the place where it was once owned by a princess (we didn't fact check or anything but the idea is nice haha). We arrived very late and although the hotel kitchen was closed they very kindly made an exception for us as they didn't want us to go hungry after a very long and tiring travel day which we really appreciated. The hotel was also very thoughtful in leaving us flower, Moroccan snacks, pastries, a bottle of wine and plenty of water. All a super nice touch and we loved it all!!! And if you book ahead you can also get a discount on their spa service too! Which we fully took advantage of. We tried the hammam, although it wasn't quite what I expected (from previous hamman experiences i've had) we thoroughly enjoyed it. The breakfast was also so delicious, we actually ended up having both lunch and dinner (in room on our first night) at the hotel and everything was so so yummy!! The restaurant staff were all superb as well. Really appreciate their help.

Didn't like the shampoo...it was the one thing that really stood out as a sore thumb, it made my hair feel sticky and dirty but other than that maybe the gap between the two twin beds being put together but this was very manageable.

It is a little haven in the Old Town of Marrakesh. Beautiful gardens which offer serenity. The restaurant and bar all face the gardens and pool which makes it a lovely place to eat . The staff were all very lovely and helpful and the food was very nice . The hotel upgraded our room to have a terrace which was a nice addition as at this time of year the pool was predominantly in the shade.

The waiters during dinner could have been a little bit more attentive . They could disappear for some time and forget when you had asked for something . This could be exasperated by being sat indoors where you were at times hidden. The housekeeping could have been better. We had aglass shelves and a glass table , all of which remained extremely dusty our entire stay . We were given a choice of sprays for our pillow when we arrived but our pillows never smelt of any spray so it seemed like a gimmick. The housekeeper also took our bath towels and didn't replace them and took our second key. We didn't raise the shelves whilst we were there and I am sure that the hotel would have been on it straight away but it shouldn't be like that for the standard of the hotel.

The hotel’s gardens were beautiful, an oasis of greenery with birds buzzing round and singing, even tortoises, didn’t see many creepy crawlies. Pool was heated and seating around it was good. Our room was beautiful on the first floor with views of the pool and gardens and with a little balcony. I had booked a garden room and was not disappointed.

We were disappointed with the food. Breakfast was nice, beautiful plain yoghurt with thick honey and fresh fruit. Choice of hot breakfast afterwards. Breads very fresh . Nibbles that came with drinks in the evening were local and very delicious and came very generously, served us as a starter. The dinner menu was less exciting, think a more local menu would have been preferable.

First hotel in the world where I didn’t have to specify I wanted my espresso in a large cup: they asked me for first! Just a small example of the care and attention they put in the service. I have been in various Riad and hotels in Morocco, mostly five stars and four stars. Gentleness and care are almost everywhere…here they have something more added: professionality. And cocktails are better done than in Mamounia where I had the worst negroni sbagliato of my life and the most expensive one. Breakfast is huge and various with salmon served, cheese selection and even local food in tajine. Something you cannot find easily elsewhere. Last plus: a cold beer in your fridge in the camera is the rarest thing you can find anywhere in Marrakech. Thank you to the manager! You did a great work.

Even in my worst mood I could not find anything that could be done in a better way in this hotel.

The location is very good and it is indeed an oasis in the Medina. So nice and peaceful once you go through the door into the hotel. Staff are very friendly and was easy to organise an airport pick up as well as a guided tour of the medina, which I would highly recommend doing your first day there. Our rooms were lovely and the pool area very picturesque. This hotel was recommended to us by a friend and I’d certainly recommend it to anyone visiting Marrakech.

Quiet location just inside city walls which was ideal as it provided a perfect escape from the hustle and bustle. Staff could not have been more helpful - nothing was a problem. So polite and respectful. They made our stay very special. The hotel itself exudes old world charm with top notch personal service and lovely touches like tea and snacks on arrival and hats in your room to protect against the sun. Beds were very comfy too.

Nothing

The grounds of the property were exceptional. SO many lush palms, gardens, turtles, the pool, terraces, private seating areas... absolutely beautiful. They have thought of everything. The outdoor spaces were such a delight to experience. The staff & service was excellent. They were available to call taxis, receive us, answer questions, make suggestions. We felt very welcome. In the evenings, they had live music and the gardens were lit w lanterns...absolutely beautiful. Our favorite times were spent out by the pool in the afternoons. We relaxed under the palms and ordered drinks... could not wait to get home from the souks & out to the pool area...it was quite the oasis.

I thought our room (based on the images) would be more open with seating inside the room and large windows. Our room felt very dark and full of heavy pillows and drapery. However, we had 2 cozy chairs outside facing the garden and that was where we spent most of the time when we were in the room. Also, the mini-bar seemed a bit wasteful and cluttered with bar-snacks to purchase. It would have been better to remove all that stuff & have open space to use as we wanted.

The staff at this hotel, and their welcoming kind hearted nature truly made our whole trip. Their work ethic is truly admirable, they go above and beyond to make sure you are comfortable, have everything you need and provide great advice for places to visit/ eat. So sad we didn't stay for longer, we will 1000% be returning in the future. Every single staff member from reception, waiters, cleaning staff, SPA staff and grounds maintenance were all so lovely. You are welcomed to the hotel with morrocan tea and delicacies and you are then able to choose your fragrance for your room during your stay, these small touches really added to the overall boutique feel of the hotel. I can't fault a single thing. The location was great, a 20 minute walk to the souks/ main medina and short taxi rides to new Marrakesh. Don't hestitate to book! Marrakesh and the people truly has our hearts!

The only fault I can say that happened was our lunch order being incorrect, we stated we were vegetarian however received a meat pastry. However, the restaurant manager apologised and quickly got a new meal to us. This is likely due to the language barrier which is to be expected so if you have strict dietary requirements try to ensure these are conveyed in French to the staff.