Best communication I’ve seen in Columbia. Excellent service. Everything clean, well explained, professional. Great views from the pool.

No issues.

The pool area was fantastic! Our 16, 14 & 12 year olds loved it. Music playing poolside and food service available. Reception was very attentive, in organising laundry and tuktuks into Guatape!

No window in the main part of our family room! Also, the double bed in the family room - the mattress felt and sounded like it was covered in a scrunchy nappy so every movement was really loud. I’m a light sleeper so felt it, maybe others wouldn’t.

This is on the lake with amazing views from the balcony which is shared, no matter what room you are in you will get incredible views especially if you wake up early or like to watch sunset. The hotel has wonderful facilities as the pool and hottub are great and a fine way to watch and admire the landscape. The staff are friendly and the location within a short walk into town or the rock so you can leave the car in the carpark and go for a short walk.

Our jacuzzi suite was beautiful. The staff were accommodating and helpful in every way. Also, the place is impeccably clean.

We had a 2nd floor room overlooking the pool and it was noisy, both from the pool and from the restaurant/lobby area. Restaurant food wasn't very good, breakfast was the same every day. Served rotting watermelon for breakfast one day. Overcrowded hot tub. The tap water is not potable, and no water is supplied to the guests. You have to purchase it.

good location, just outside the busy area but a nice walk into town. very good food and service. staff were very helpful and friendly. pool was a great addition to the hotel.

we booked a superior double but found this too small for our weeks stay so upgraded to a larger room. staff were very helpful in arranging this straight away.

Wounderful location right by the lake. Very chill and relaxing atmosphere. I didn't want to leave this place, could just sit and admire lake for hours. There is also a big pool outside. Amaizing staff who was very helpful to arrange taxi to airport and gave advise on our further travel plans. Nice and tidy rooms with a lake view. You can ask for hairdryer at reception. Tasty and big breakfast with some fruits, juice, coffee, cheese, eggs, pastries and bread selection. Big selection in restaurant menu, food was very nice.

Close to the main attraction, Piedra del Peñol. Easy to move around. Great breakfast. Great views

If you want to party, this is not for you, unless you want to take a taxi to another place, Pool was not properly maintained.

One night stay. Checked in nice room overlooking the lakes. 5 minute drive from central Guatape. Staff put the jacuzzi on for us on request. Had a beer and enjoyed the views. Room was nice and clean and bed comfy. No complaints. Wifi was ok. Breakfast was good traditional Colombian.

All good

The staff was very helpful and friendly. The pool was very clean and refreshing. I loved the fresh fruit at breakfast. We got to watch a spectacular lightning storm over the lake from our private balcony. All rooms have balconies. There was plenty of hot water in the large shower. Would definitely recommend!

Nothing. It was perfect!

Its 20 min walking distance to the rock and 30 min walking distance to the Guatepe center. Clean hotel with a fair price and breakfast was amazing.

The rooms need some update, a bit old.