Overall, I had an amazing experience. From the moment I arrived, the welcoming staff and friendly atmosphere made a great impression. I was immediately greeted by the lady at the front desk, who assisted my spouse and me with check-in. She was incredibly helpful and provided detailed information about the hotel’s amenities. I was particularly impressed with the cleanliness of both the hotel and my room. I stayed in the superior king bedroom with a kitchenette, and everything exceeded my expectations. The room was spotless from top to bottom, which added to my comfort and satisfaction. One detail I especially appreciated was the personalized greeting on the TV, displaying my name. It was a thoughtful touch that made me feel valued as a guest.

The only aspect I was not pleased with was the restaurant “Normandin,” which is part of the franchise but separate from the hotel. While the waitress provided good service, the food itself was disappointing. I just wish it had more flavor and overall quality.

We recently stayed at Hotel Normandin Levis, and we must say the experience exceeded our expectations. From the moment we arrived, the staff were friendly, welcoming, and efficient, ensuring a smooth check-in process. The room was modern, spotless, and comfortable, with a well-thought-out design. The bed was incredibly comfortable, and the amenities, such as the Nespresso machine and large TV, made our stay feel luxurious. The bathroom was spacious with high-quality toiletries, and the water pressure in the shower was perfect. We also had the pleasure of visiting their spa area, and it was a truly relaxing experience. The ambiance was calm and serene, creating the perfect atmosphere to unwind after a long day. The hot tub was spacious, with the perfect water temperature to melt away stress. Another plus was the convenient location. The hotel offers easy access to the highway, making it a great spot for both leisure and business travelers. It’s close to shops, restaurants, and only a short drive from downtown Quebec City. For breakfast, you have two choices: they offered a continental option for around $12 per person ,or a 20% discount coupon for a restaurant across the street, allowing us to choose a more substantial meal if we preferred. While the continental breakfast felt a bit limited compared to what we expected, this detail didn’t detract from our overall positive experience. Overall, we highly recommend Hotel Normandin Levis for anyone looking for a comfortable, clean, and convenient place to stay. We look forward to returning in the future!

As for breakfast, it would have been amazing if they had a complete breakfast option instead of just a continental one. However, this isn’t a complaint, as we enjoyed the restaurant across the street from the hotel, which offered a 20% discount with our stay.

The hotel is new and very comfort, the coffee in the lobby 24 hours a day was great. A nearby park is as well very nice and worth visiting.

We didn't pay attention that unlike our other bookings the tax was not included and the final price was much higher. I think it should be either originally included or somehow specially marked. As it is now it looks like a hidden add to the price. And it is much more far from Quebec then the impression we got from the description.

I loved the modern design of the hotel and the rooms. The rooms are large and comfortable. Despite the size and layout of the hotel, navigating through the areas was made easy with the with strategically located signage. In addition, we had only booked one night online, but realized we needed to stay an additional night. The staff was more than accommodating in arranging the second night, finding us the room for the next night, while the hotel was near full capacity. They did a great job!

Only one thing - we get use to double pillows in hotels, however, only one pillow each for my husband and I. I would say, I really missed not having the second pillow each.

We booked this hotel as a quick stop on our drive from Toronto to New Brunswick and we were very pleasantly surprised! The hotel was clean and quiet, the outdoor spa looked great and the rooms were clean and modern with USB plugs everywhere! To top it off, we were surprised that they had FREE EV charging which was very helpful for our PHEV vehicle. Definitely recommend this hotel!

What a lovely hotel, the rooms were so nice! I love that the restaurant was so close and it felt like good value your money, which most hotel restaurants don't.

I can't really think of a negative, maybe to be extremely nitpicky, the knobs for the faucets and shower were pretty sensitive. It didn't take much to switch from cold water to super hot water? There could've been a wider range for warm water?

The room and specially the shower. The cleaning of the room and hotel and the helping and smiling staff. Nice hotel.

No many choices of type of food. E.g. no pankcakes, different type of eggs, etc A little problem with Booking.com which the staff was not able to resolve at my entrance. The issue was resolve later but I was not told until I checked out.

Hotel is close to the highway, modern, clean lines. Our room was perfect; comfy bed and pillows, easy chair with ottoman and built-in tray on arms for holding your drink or iPad. The bathroom layout was extremely convenient as well with separate toilet room. A stool and make-up mirror was provided for your convenience. Both adjustable and overhead shower heads were provided in the shower. The breakfast was good value and included everything we normally have in the morning. To top it off, the staff were lovely.

no negative comments

We were so impressed by the staff and the facilities. It felt like a high end hotel, but was reasonably priced. Staff all bilingual and exceptionally friendly and helpful.

Lovely room, very well presented and clean, in a location fairly handy to the ferry to Quebec City. Enjoyed the outdoor spa.

The quality of lighting in the living area could have been better - was difficult to find things in my suitcase without the use of the torch on my phone. The beds were quite small so was grateful to have two beds in the room. The road construction outside was also quite noisy and the room shook from time to time with the vibrations.