Very nice location and very friendly staff. The breakfast was very good. The location is perfect directly at the beach and the view from our room was very nice.

During the check in process we were transfered to a special desk to complete the checkin and it turned out that we got an invitation for a special breakfast next day. During this breakfast a lot of questions were asked and it was clear that at the end this was a sales approach. The whole procedure took 2 hours or so and at the end we were asked to invest in their hotel bonus program (500.000 points for about 92.000 Bras Real). We refused the offer and this was accepted without giving any pressure on us. As a compensation for our time we gained 2 x 25min Expressmassage in the SPA. In our room the toilet was not working from the second day of our stay. After we ctc the hotel staff the problem was solved but only for short time. In total we had 4-5 times the same problem.

The hotel is fantastic, pools a re amazing, crew is welcoming and friendly, and the food is delicious. They try their best to make you fell comfortable and enjoy your stay. The breakfast is amazing, so many options and everything was delicious.

We felt a little intimidated with their “concierge” system. This was not our first time in the hotel, and during our first stay, we were almost obliged to go through their concierge section, and answer to a lot of questions. They provided us with an “exclusive breakfast” on the other day, however, we lost a lot of time listening to a business proposal and lost almost all our free time in the pool. This time we decided to skip concierge, however they still messaged us inviting to a meeting. I really fell like they should leave the option to meet the concierge as a guest option, it is somewhat embarrassing to fell obliged to do it.

It’s location is wonderful, just right in front of the ocean, great swimming pool and leisure spaces and activities

Poor breakfast, not so much choices! Some part of the hotel should be renovated! But in general it’s a good Hotel

I really enjoying staying there. The staff were extremely friendly, polite end helpful. The breakfast is amazing with a great variety of local cosine. The recreation for kids was great! My kids really enjoying tio Parafuso e a tia Alegria, they were so friendly and nice with my kids. We could see that they really enjoy what they do! I really recommend Wish Natal! It is worth it spending time there!

I don't have anything to say that I did not like in the hotel. Everything was very good! I highly recommend the hotel :D

The hotel and the staff are great. Having some activities proposed for all guests was a plus and appreciated.

One day I saw one of the gardeners cutting the grass with his bare hand. That was very shocking to me. Such a hotel should treat and equip their staff better and be an example to others. It cost nothing to treat people in the right way, besides making the work more effective. I felt bad to be in a place where the attention to detail, does not take into consideration basic labor rights. I've mentioned it in another review for the hotel, but I don't know if they really understood it.

The meals are top notch. Much much better in quality than Sehrs where we also stayed. The resort is very family oriented and has lots of nice activities for the kids. We loved it. The resort focuses on quality over quantity.

The rooms could be a bit better. They are spacious but not as “new” as Sehrs for instance. The resort should have a soccer pitch or a small indoor soccer venue.

Great value for money. Amazing location, right at the beach. Great pools, comfy beds.

The room service/ a la carte options need to be expanded. I spent 1 week with breakfast included and can say I ordered pretty much everything off the menu during my meals. Maybe a daily special can be an option to add variety to the food options available for those who didn’t book full pension. Also the room service can be improved, I allowed myself one hour in advance before i ordered anything to eat. Another worrying aspect is the concierge service: stay away. It’s not a concierge service but rather staff trying aggressively to sell you things. I repeat: aggressive, unnecessary and overbearing.

It was peaceful and the pool was very relaxing

They charged for the use of the heated pool which was very uncool. The gym was too basic and the design of the building with multi leveled areas for food, reception and rooms was kind of annoying with only 2 elevators and activities that happenned in 3 different floors. The elevators line became an annoyance.

Excellent! Kudos to Maria at the reception, she went above and beyond to accommodate us at the spare of the moment!! The floor manager, Wanda (I guess that's her name) she was very helpful. The dinner buffet was a delish, Mauricio, the waiters and manager were fantastic!!

I loved everything!!

Location and facilities. All in the same place, in front of the beach, kid’s agenda and great food! Friendly staff!

There’s a cross-selling of their Exclusive Guest program that make you invest lot of time to get a “bonus”. In the end I get a massage for two, but was almost impossible find a slot to use it. The program itself was super expensive and I feel like I lost 2 hours.