I love this hotel and have been a guest many times in the past - and hope to be again in the future. The heavenly location is relaxing and peaceful. I had the Vivien Leigh room which was wonderful - spacious, comfortable and light, with a view from the front of the hotel. The staff are friendly, polite and helpful and the atmosphere is always genteel and welcoming.

The evening menu could have been a bit more varied. I stayed for 3 nights and found that the range of choices was quite small. The fish and chips were a bit disappointing - the chips were apparently cooked three times for crispiness, but looked pale and under-cooked and the batter was quite heavy.

The hotel was built over 2 or 3 centuries and is quirky, but I expected that. The food was very good, with good breakfasts and we had the signature dinner which was very good. The hotel is located in the middle of Dartmoor so a great location for exploring.

The bed was very soft and my wife and I are use to a king sized bed, going into a standard sized bed we felt "onto" of each other (no pun intended). The hotel is old and with that comes the lack of modern facilities, I don't think there is a lift and navigation around the place can be strange at first but not an issue.

how welcome we always feel when we arrive here. our room (Wallis Simpson's) was lovely, our view, looking over the kitchen gardens out the back was really good at night when the security lights were on. the geese, they are a favourite attraction. the staff, some amazing ones (Carole on reception), some new some old (time working there) Tom gets a special mention as being a vegetarian and staying for 7 nights then my choices were limited so he spoke with the chef and they made a plan and I had amazing food. the housekeeping staff (Paula) keeping us well stocked in our room and one of them carried our big case down the stairs for me on leaving, much appreciated.

barking (anxious) dogs being left in the bedroom whilst owners dine when the hotel offer alternative eating areas where their dog can be with them, yet away from other diners. leaving, we never like leaving but they always say 'see you next time', they know us so well.

dinner was lovely with some different vegetarian choices. the chocolate delice with cherries is my favourite. my husband had the steak and really enjoyed it too. the wine was lovely as well. we had a room change, we got a call to advise us in the morning and we ended up without a bath or my green tea bags, but all was forgiven as the shower was amazing and the room was ....the best.

some staff need more training and please don't tell someone you will check on the availability of yoghurt and never come back to them. I appreciate you are busy but you are the only people we can ask and get an answer from.

We had a beautiful room, though we moved to another which was also very nice (the Vivien Leigh room). The meals were special as staff were very attentive and made efforts to provide what we wanted. It is a beautiful location, walkable to Princetown and the moorland around. They feed the resident white geese in the morning and they wait near the garden on the driveway for their breakfast (as we had our own).

It was very hot in the back room, though the room was nice with a four-poster canopy bed. And a security light we shone in the room triggered by the flapping of a shed door. We were moved to the Vivien Leigh room, which was a pleasant surprise, making up for the discomfort. You need to plan for buses if you don't have transport, and make sure you are seen by the driver (no buses on Sunday).

Staff were superb - always helpful, cheerful and went above and beyond when I had a query. Bed was blissfully comfy and room delightful. The bar/lounge areas are really nice - particularly for a single female traveller; it felt safe and friendly, the decor was interesting and furniture comfortable. Food excellent. Great location.

I was surprised that the Premier rooms do not have robes or even a flannel and basic disposable shower cap. I've stayed in hotel rooms £100 a night less and still had at least a flannel and shower cap. Wifi was rather hit and miss in the building but then the hotel is in a valley so has to be expected.

Dinner was very good (cloth napkins) but breakfasts were excellent and as good as any you will get, anywhere. The bed was very comfortable and the bathroom was modern (new) and clean. Lovely dated interiors with lots of historic photographs - very nicely done. Lovely fresh water, on tap! Very pleasant welcoming staff - couldn't be faulted. Creaky floors go with the age of the building - lovely! The location is idyllic with easy access to the moors and its walks, pubs and villages.

The Wifi was poor but it did work. This might just be the 'signal' to the hotel and not their fault. The outside seating area was a bit grotty. Unswept tarmac with weeds and moss growing through cracks. The outside wooden furniture was good quality but was in a poor state - flaking varnish/stain and the table tops were dirty - bird droppings and debris pushed into the gaps. This was a shame, because the outside area itself faces the river and the bridges and is a very nice place to sit out. However, I accept that it might be hard to keep this area clean with the amount of wildlife about but a daily sweep up, weekly jet-wash and annual re-varnish of the furniture would make this a 5 star visit.

Location is superb, you can't beat it. Had a Georgian room on the ground floor this time, lovely room and a corner bath, I could even lie in the bath and watch the TV!! Dinner was lovely, I was too tired from travelling to eat much but they met my requests for food intolerances. Dining room is lovely and my table was positioned so I faced out through the bay window area which was lovely as I was by myself. Breakfast was lovely as always, the choices are perfect. Little glitch but will deal with the hotel directly, the staff are amazing.

Not staying longer, I couldn't afford the time to stay another night. Always don't like saying goodbye. Was sad to see Natalie no longer there but hope she's good wherever she may be.

Location

The chest of drawers have been lined with paper is now stuck to the drawer. It looks like at some time it has started to be removed without success and now has water marks on them which makes them look dirty. Bath and hand held shower however nothing to hook the shower head on to be able to use the shower and also no shower screen/curtain. Using the bath there was nothing to grip when exiting it.

Breakfast was amazing. The haddock and poached egg cooked to perfection. A great choice at the buffet including a selection of freshly baked danish pastries of which I had too many! Lovely pot of coffee which was topped up as needed. The dining room is spacious with plenty of space between the tables to offer privacy.

Everything was lovely for breakfast. We loved seeing the resident geese from the windows!