Beautiful hotel, clean and spacious rooms and all staff very courteous and pleasant. We met Irene in the bar. A lovely lady who looked after us very well, nothing was too much trouble and chatted easily to us making our stay very pleasant. The special offer of £9 for breakfast was very welcome and the lady in there was very sociable and helpful.

There is nothing not to like at this lovely hotel. Just sad the menu for the evening meal on Friday 3rd January was very limited being just after New Year so we did not eat there.

Great choice of breakfast items and relaxed atmosphere. Helpful and friendly staff in the bar and breakfast restaurant. The young man working in the bar area was very helpful and pleasant, and provided great service. Very comfortable and clean rooms, with everything that I needed.

There was a lack of usable sockets in the room - I needed to charge work equipment (ipad etc) and most electrical sockets didn't have enough space below then for the charging lead to fit in (i.e. sockets on the desk top were too close to the desk which was fixed in place I think) so I could only use the kettle socket to charge phone and ipad. The kettle had a very strange smell after boiling - which I think was from electrical heat.

Stayed here over Christmas for a couple of days while visiting family. I've never stayed here but was very pleased with my stay. Staff we're very good and helpful, and the room was yes dated, but very clean and comfortable. But the winner for me was breakfast. What can I say apart from amazing. We've decided next time we visit family, there's no doubt where we will be staying.

The part we stayed in, I'm guessing, was the old part of the hotel and definitely needs freshing up a bit. But it definitely wouldn't stop me from staying

Nice, clean rooms with very comfortable beds, quality linen and very good customer service. Free parking. Breakfast is highly recommended. There is a swimming pool without any additional charge unlike in other places, you can use facilities even after check out. Breakfast offers traditional full English plus standard European with fresh fruit, yoghurts, lovely tea and coffee, serial and many more. Staff was very friendly especially Lydia who was taking care of dining area during breakfast and she was very helpful, took a good care of us and her warm smile made my day. Very good value for money. Do not hesitate to book.

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Almost everything. See ratings

There was no food service, apparently because of a problem with the gas supply to the kitchen. Assuming this to be true it was unfortunate but would be understood as unavoidable. However, there was no information saying there was a problem; in fact at 6pm the menu board still stated food was available from 5pm when clearly that was not the case. The staff seemed not to have been told (& may have unfairly have borne the brunt of customer’s annoyance.). The receptionist Brun C was most courteous & helpful & directed us to a restaurant where we were able to eat - but two hours later than planned. A surprising failure of management which took the edge off our stay and which could have been largely mitigated by providing information.

Everything was perfectly fine The room was fairly spacious the window could be opened The bed was very comfortable No walk-in shower and it was a very steep step into the bath We booked late and did not ask about the shower Are there any rooms with walk in showers My husband has had a knee replacement so that was the only fault that we could find Breakfast was excellent and we were impressed by the quality of the cooked breakfast offerings and we noticed how quickly empty trays were being replaced

As we arrived in the dark we found the lack of signage a bit of a problem

Room was adequate for my needs, I was there for 5 nights, room was clean, enough towels etc. I asked for extra tea & coffee and it was replenished straight away.

For me, but only because of my reason for being there was that it was a little too far out and I spent a fortune on Uber's, I was there to see my elderly mother in law who lives in Horwich, and was taken to hospital then got moved to a rehabilitation respite home even further away from the hotel, that is not the fault of the hotel, just circumstances at the time.

The staff went over and beyond - they were friendly , helpful and welcoming . The hotel is great value and easy access with big car park . Bed was huge . Everything was very clean and tidy . Breakfast excellent and easy to have so many facilities on site .

All was great . The room was smart and bright although the armchair a bit tired but it durant well itself as a boutique hotel and it compares really well to some 4* hotels I’ve stayed in .

Staff were very friendly and helpful. It was only after I booked this I found out it was out of town, this is the other side of the football stadium to the town. However it was quiet and room comfortable.

This hotel is tired and needs a refurb. Paper is starting to peel off ceilings, paintwork looks like its just been patched The rooms are clean apart from behind doors especially in the bathroom, there are signs of water leaks in bathroom. We ordered food, tasty but only like warm, burger was not hot enough to melt the cheese, drinks very expensive. The smoke alarm has been put above only place you can use hairdryer and straighteners so keeps going off. Not enough tea bags or milk, 2 of us staying and only 2 teabags and coffee sachets.

The hotel is a lovely friendly hotel staff are very helpful and ready to help you with whatever you need the rooms are serviced every day and very clean. The hotel was a perfect location for us to be able to do what we wanted to do. We have stayed there twice now with our grandchildren and will most likely stay there again.

Although the hotel and staff are lovely the family rooms could do with updating a little. But they are a good size with plenty of room.