Good location between central en Old Town, although Jakarta is so big that you need a taxi anyways most of the times. Beds were clean and great pool to cool down after exploring the city. There is a small mall with a Subway, Indomart and a coffee place downstairs.

Carpet in the room was a bit dirty and the beers at the bar were quite expensive, also for hotel standards.

The room was spacious, had a beautiful full-length window overlooking the city, was comfortable and had all the amenities and toiletries required. Room service was reasonably priced and was available 24 hours. The staff were hospitable and friendly and it was convenient having a mall and Indomaret downstairs to get my essentials when needed. The nearest bus station was quite close and the hotel was easy for taxis to locate. It also felt safe for a single female traveller. It was excellent value for money!

Housekeeping had some challenges: dirty cups were left in my room and the top concealed with coasters. One of the new towels had mascara stains when I checked in. The carpet, although clean, was slightly stained in a sizeable area.

Location perfect, receptionist staff awesome specially who welcome us on Saturday 21st Sep 24 when we check in. She is awesome, i am sorry i havn't got a chance to know her name. They welcome us as if we are vip guest.. we got welcome drink and welcome snack that we never get in other hotel we have been stayed. The room are sooo good, they give us perfect room right in corner spot, we can see jakarta from many side.. thank youu The staff are very nice, the technician, the staff who serve for kids activity, they all trained well and educated people. Really pray for them and for they'r family.. Least but not last i want to say thank you to Ching ching, guest relations head officer. You have such well trained employee, you must be proud of them.. Over all, its really a memorable time to stay at Vertu Hotel 😍🤩🥰

Nothing in my mind right now

I had a very pleasant stay at this hotel and was impressed by the overall value for money. For the price, the quality of the accommodations and service far exceeded my expectations. The rooms were spotless and well-organized. What really stood out was the service — the staff were friendly, professional, and always ready to help with anything I needed, from check-in to local recommendations. They made the entire experience feel smooth and stress-free.

Room was clean and not run down like others.

American Breakfast consisted of cold sausages, cold fried tomatoes and cold carrot (I think it was carrot). When staff questioned why the American Breakfast was cold when it should be hot, they declared it was hot. Food was on a thick ceramic plate, that sat on a food warmer. This doesn't keep food hot. The Indian food was warm. The croissants warm, the coffee hot, but the American Breakfast disappointingly cold.

Everything👌🏾 Especially the clean facility's, super extremely friendly staff, everybody is so generous, great breakfast, so many choices, food and dinner is amazing. Rooms are so big, very clean. There is to be honest nothing negative about this hotel. Vertu Harmoni Jakarta is the place to see Jakarta, nearby next to Monas, Glodok and LTC building, overall top location. One more thing... a great compliment to Asri from the reataurant, super friendly and very beautifull woman 🤗

Nothing at all

With taxi or public transport everything is close, max 30 min and you need to know this is megalopolis! Hotel is on one of the main city streets that connects Kuta on north and Block M on the south. And you can stop over on the way to Grand Indonesia - biggest shopping mall. Breakfast is with so many options from french to korean cuisine. Comfy bed - great mattresses, spacious room and splendid view.

Friendly staff and very responsive and helpful. The room is clean, and the breakfast was good.

Very noisy street. The isolation between the rooms is very bad. I can easily hear the TV or the people talking in the next room. This made it difficult to work or relax if you have a noisy neighbor!

This is a superb hotel. Knowing that I had stayed here before, they upgraded me without asking to a suite with a lovely welcome letter. The room was large on a high floor, with great views, clean and with ample storage. Bed was very comfortable. Staff were friendly and attentive. The breakfast was excellent with a wide range of choices. In fact, there was nothing I could fault, except for the check-out nightmare.

A major flaw is the way the Reception desk take the Caution Deposit at check-in. Most hotels will place a hold with the credit card company and release it immediately when the customer checks out, so no money actually moves. Harris Vertu actually took 4 million IDR ($260) out of my credit card and it took 5 weeks and lots of phone calls, emails and stress to get it refunded. Because $260 was missing from my account for such a long time, I was prevented from enjoying many things during my holiday. This is utterly incompetent and unacceptable. Customers should be wary of this and try to avoid this nightmare, maybe by paying deposit in cash. The hotel really needs to re-train its finance managers.

They were extremely helpful with our English barrier, we arrived to hotel a lot earlier than originally planned and they welcomed us with a free tea and croissant which we really appreciated, the breakfast every morning was amazing we loved it couldn't of asked for more. Oh the room service food was beautiful too