We'd stay again just because of the amazing front desk service, specially Benzon. He was incredibly professional and helped us with everything we needed, we were booked a room without street view, but thanks to Benzon, he gave us a way better room with street view, better shower, and more comfy. Pool and jacuzzi were great, clean, wide and almost just for the 2 of us. We used laundry room and was perfect as well.

Nothing, everything was perfect! Not about the hotel, but the restuarant they have next to it (Bourbon Street Bar and Grill) was a bit expensive, we didn't even enter.

Proximity to stores across street. Easy to get in & out from road. Staff very friendly & efficient.

Beds! I was there the week previous and had a king suite which was great. The bed was very comfortable. The queens this time were VERY soft. To the point it affected my sleep. Whenever I changed position it was a big effort to lift myself out of the sunken section. The guest service rep was very apologetic at checkout and reported they were new mattresses. The shower drain was loose and the opening beneath was poorly cut out and quite large so it would have been possible to injur oneself.

This property has two buildings - I was in the south, satellite unit in a large, main floor room without a view (windows looked directly at a hedge). The room was spacious, clean, well furnished, and very quiet. The room had strong door security features. Ideal for road trip accommodation.

Accessing parking lot is bit awkward (and made confusing by fact that there is a second Prestige property just down the street - my GPS was totally confused). And, I was surprised to hear, and FEEL, a train pass by very close (there's a CN spur that is occasionally used - there was no train during the night).

The beds and rooms were very nicely appointed and updated. The Showers had wonderful pressure and while the heads weren't "massaging" they had enough flow and pressure to make for a relaxing shower. I had forgotten to print some documents off and the staff were extremely helpful printing them on-time and having them ready when I needed them. Restaurant was great, very fresh and nice selection

It was slightly inconvenient to access the rooms as we were staying in what looks like an addition above the conference center. If the exterior doors had access key to the room card it would make accessing rooms with luggage and/or lower mobility clients a breeze. Additionally, while we found the restaurant to be very good I found it to be priced on the higher end for what the food on offer was.

Everything was perfect. Room was really comfortable and clean, and was already in a comfortable temperature with AC when we arrived (it was a very hot summer day). The whole hotel seems pretty new and well maintained. The desk staff are very friendly as well. And the pool and jacuzzi are the cherry on the cake. For the same price as this one, I've been to far worse hotels, on this same trip. So overall a pretty good cost/benefit.

The fridge in the room is actually more of a wine/beverages fridge. So to store actual food in it, the machine has to work really hard to keep things cold. The fridge was on all night unless we turned down the thermostat.

The staff were all pleasant and greeted us with a smile anytime they saw us. Check-in and check-out were easy and quick. Fred helped me both times. I called the front desk from my room with a few questions, and they responded quickly, which was appreciated.The pool and hot tub were clean and so fun. I loved the number and choices of pillows on the bed. The hair dryer provided was good quality. The Bourbon Street Bar and Grill was also very good, as were the staff. I would definitely stay there again!

I was not sure how to order room service and may have liked that on one occasion. I would have liked a mouthwash included in the toiletries provided in the room.

Had to ask to have a light replaced in the bathroom, had to get a new coffee pot and the bathroom fan sounded like a jet plane. I believe these things were just not seen by house keeping I believe only the light would be something they would notice. I did not report the bathroom fan. I should have.

Front staff were super friendly. Clean updated modern rooms. It's a bit confusing to get to the retail stores if you aren't familiar with the area. If you aren't paying attention, it's really easy to be back onto the hwy with no option to turn around

The pool area was extremely loud and busy right up to the 10pm closing with all the kids screaming and jumping in and out of the hot tub the noise was almost deafening so we had to leave after a few minutes. It would be great to maybe have an adults only hour. It would be nice to relax in the hot tub after a whole day of travel

Staff were excellent and friendly! The beds were very comfortable. We have to stay in Vernon one a week for medical purposes and we’ve tried various hotels. This one is now our top choice. Clean facilities.

I appreciated the spacious rooms..... lots of space! The location (regarding dogs) is really good as there are green areas to walk your pets without the worry of noise and traffic. Firm comfortable beds. Very close to all your shopping needs, including Safeway.

The pillows are huge and difficult to sleep on. One or two smaller flat pillows would be awesome.