Close to family, the staff was awesome, breakfast was decent, room was clean, beds were comfy and a great variety of pillows to chose from!

Getting into the property from the south. Had to go a road above or below they property and then get back on the highway to approach from the north. We were in room 109 and we aren’t sure which room it was but one of the adjacent rooms would create quite a loud noise anytime they used something with water. We weren’t sure it was the toilet flushing or using a sink but it was pretty loud!

Clean comfortable and quiet rooms. Good little breakfast hit the spot. Got free parking for a week while flying out but the front desk person said they were ending that. I told them the reason we were staying there was because they told me on the phone that parking was free for 7 days if staying there one night. We stayed 2 nights while coming and going. Make sure you confirm and get the name of the desk person if you're looking for the parking.

The misunderstanding on the parking, but it was resolved quickly.

the staff was exceptional. We were there because we had a 6am flight , so wanted to not have to drive in the dark. When i asked about dropping off the key because we we leaving by 4am, he prepared us a to-go breakfast since we would be missing the complimentary breakfast. Above and beyond service! We will stay there again next time we fly from Kelowna 100% and have already recommended this hotel to friends

nothing I can think of

Location: close to the airport. Good breakfast in the morning and good value! Part of the breakfast available before 7 am so able to enjoy before leaving early for the airport. Staff very nice and helped with getting 2 taxis for the airport for the next morning. Very clean.

Pillows were a bit big but quite personal. A choise would be nice. Otherwise everything was great!

The room is spacious & clean. The capsule coffee machine in the room is a nice touch. The breakfast is good. Although the selection is not wide (eg. no ham or cheese or fruit), the bagel & muffin are delicious and the Starbuck coffee is actually a strong brew good for international guests (as opposed to the diluted version favoured by locals). The air conditioner is a bit noisy but tolerable. The housekeeping staff has forgotten about the shower/shampoo gel but was quick to provide them when asked and was also very kind to bring an electric kettle for us.

Nothing in particular.

Front staff were the best. Extreme courteous and helpful. We had 4 hour flight delay and someone was at desk at 3:30am to check us in and gave us a late check out. Best place to stay when flying in and out off Kelowna airport. Great value for what we paid.

Breakfast didn’t have a lot of choice but not bad.

The Staff was very nice! Made Check-In super easy, which was much appreciated after dealing with Booking.com all morning! I had a special request and they were more than understanding! Room was very clean and nice and warm. Bed was super comfortable! Even though it’s by the road it’s very quiet. Also, love the guest laundry facilities. Nice when you’re on a long trip to be able to do a quick wash.

N/A

everything was great however there was no coffee at 8:50 am in the breakfast area. continental breakfast until 10. Decent selection other than out of coffee a couple of mornings. not a big issue as each room has a keurig so I made my own. but real cream is only available in the breakfast area and I hate hate hate powdered coffee mate. The front desk staff (morning and evening) were all EXCEPTIONAL!!

nothing that I didn’t like. a minor inconvenience if coffee. not enough to deter me from staying again.

Staff very helpful and knowledgeable about things to do in the area. Although on a busy road no issue with noise. Google directions were spot on.

Access from southbound direction only and road very busy at rush hour though no issue with noise in the room.

We had a hic cup to our travel plans. The staff at this hotel worked with us at every step to help us get things figured out. We felt very valued as a customer. We highly recommend this friendly, clean, customer focused establishment. I can't thank them enough.